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“Customer Service SUCKS!”

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Wingate by Wyndham Atlanta/Buckhead
Ranked #6 of 174 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service SUCKS!”
Reviewed 19 July 2014

The customer service sucks at this hotel. I called 1-800-337-0070 around 1230a.m. CST this morning and spoke to Lulu who guranteed that I would have a hotel room for check in Sunday morning at 1a.m. Lulu was rude and became aggravated on the call because I confirmed my reservations with her multiple times. I wanted to be sure that she understood my request especially with the loud background noise in her area and her accent. After speaking with her, I called the hotel at 404-869-1100 and spoke with a gentleman who confirmed my reservation as well. Because I wanted to be sure that all was ok at the hotel prior to traveling, I called the hotel again this morning around 10a.m. CST and spoke with a different gentleman and was informed that I wouldn't have a room and my last name was misspelled in their system. This was very frustrating after spending wasted time earlier with two reps who provided me incorrect information. So, I then call the 800# back and was transferred to Mary #7681 who also had poor customer service and a very smart mouth with rude comments. I asked to speak with upper management, but was informed that one wasn't available, but she would file my complaint. She also stated that a manager would call me back by August 21st.......really, it would take almost a month fora manager to call me back???!!!!!!!! I hate dealing with a company who hires FOOLS to
represent them.....I hate poor customer service! Be aware, spend your money elsewhere because
everyone deserves to be treated decently. I am so glad that I followed my mind to confirm my stay prior to leaving out of town because I would've been stuck with 2 young kids trying to find a hotel
in the early a.m. I strongly suggest that you triple check your reservations if you decide to go here. Good luck!

  • Stayed July 2014, travelled with family
    • Service
Helpful?
1 Thank 801Stoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Atlanta/Buckhead

Property: Wingate by Wyndham Atlanta/Buckhead
Address: 3600 Piedmont Rd NE, Atlanta, GA 30305-1416
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Atlanta
#4 Business Hotel in Atlanta
#7 Romantic Hotel in Atlanta
#7 Green Hotel in Atlanta
#11 Best Value Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wingate by Wyndham Atlanta/Buckhead 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Wingate By Wyndham Atlanta - Buckhead Hotel Atlanta
Wingate Hotel Buckhead

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