The customer service sucks at this hotel. I called 1-800-337-0070 around 1230a.m. CST this morning and spoke to Lulu who guranteed that I would have a hotel room for check in Sunday morning at 1a.m. Lulu was rude and became aggravated on the call because I confirmed my reservations with her multiple times. I wanted to be sure that she understood my request especially with the loud background noise in her area and her accent. After speaking with her, I called the hotel at 404-869-1100 and spoke with a gentleman who confirmed my reservation as well. Because I wanted to be sure that all was ok at the hotel prior to traveling, I called the hotel again this morning around 10a.m. CST and spoke with a different gentleman and was informed that I wouldn't have a room and my last name was misspelled in their system. This was very frustrating after spending wasted time earlier with two reps who provided me incorrect information. So, I then call the 800# back and was transferred to Mary #7681 who also had poor customer service and a very smart mouth with rude comments. I asked to speak with upper management, but was informed that one wasn't available, but she would file my complaint. She also stated that a manager would call me back by August 21st.......really, it would take almost a month fora manager to call me back???!!!!!!!! I hate dealing with a company who hires FOOLS to
represent them.....I hate poor customer service! Be aware, spend your money elsewhere because
everyone deserves to be treated decently. I am so glad that I followed my mind to confirm my stay prior to leaving out of town because I would've been stuck with 2 young kids trying to find a hotel
in the early a.m. I strongly suggest that you triple check your reservations if you decide to go here. Good luck!
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- Also Known As:
- Wingate By Wyndham Atlanta - Buckhead Hotel Atlanta
- Wingate Hotel Buckhead