This was quite possibly the worst customer service I've encountered. There was apparently a mix up with my reservation that the manager seemed completely unwilling to resolve. Although I had told the person on the phone that I needed two separate beds, I arrived to find that my reservation had been made for only one bed. I explained the situation, and the folks behind the desk would neither refund my money for the discounted rate at which I booked the hotel nor give me a room with the two beds as I had requested. I was absolutely confused and amazed at a corporate hotel functioning like this. I'm very conscientious about not writing extremely bad reviews without considering whether part of my bad experience was my own fault. I was polite, professional, and courteous in attempting to resolve the issue, but it fell on deaf ears. My only recourse was to dispute it with my credit card company. I'm still shocked at how unprofessional the staff were.
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- Also Known As:
- Extended Stay America Atlanta
- Atlanta Extended Stay
- Extended Stay Atlanta