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“Great Hotel, Greater Staff”

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Hampton Inn & Suites Atlanta - Galleria
Ranked #58 of 173 Hotels in Atlanta
Canton, United States
1 review
“Great Hotel, Greater Staff”
Reviewed 3 February 2014

Stayed durung the "snowmagedon" event and the staff was nothing but class! helped stranded travelers all night and walked to work the next day. What the city lacked in preparing for a 2" snow event, the people made up for in compassion for one another in the crisis. Hats of from an Ohio traveler.

  • Stayed January 2014, travelled on business
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Review collected in partnership with Hampton

Helpful?
Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear Nick,
Thank you for letting us know about your recent, unexpected stay with us at the Hampton Inn & Suites Atlanta Galleria Hotel. I hate to hear that you were stranded due to the "Snowmagedon" but I'm glad our staff was able to provide you with a comfortable and warm place to stay. We look forward to welcoming you back next time you're in the Cobb Galleria area. Hopefully next time it will be better circumstances!
Safe travels,
Kaitlyn Kilby, Guest Relations Manager
Hampton Inn & Suites - Atlanta Galleria Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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English first
Fairburn
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 January 2014

My co-worker and I got stuck in the Atlanta Winter Snow Storm 2014 and spent 19 hrs in our vehicles on the interstate. We finally parked on the side of the hwy and walked to the Hampton Inn. The lobby was full with others stranded from the storm. The staff was pleasant and friendly. No one appeared stressed out or overwhelmed. Everything was at peace during the chaos. They provided toothbrushes, mouthwash and toothpaste to those who wanted them. Hot breakfast was prepared and that afternoon apples were sat out.

We were able to get a room from the waiting list (room 501). The room was large (king bed, sleeper sofa, work desk, kitchen area and nice size bath) and clean with free internet access. The bed was comfortable. The large windows gave us a great view of the hwy and mall/shops up the street. The hotel is in a great area with many restaurants and shops nearby.

I would recommend staying here and plan to the next time I need a hotel.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear J S,
We are thankful that you were able to escape the storm and find accommodations with us. I’m glad that you liked out hotel and had a great experience at the Hampton Inn & Suites Atlanta Galleria. We are grateful for all the kind words and for your recommendation. We appreciate your compliments of our staff of their hard work and hospitality during the snow storm. We look forward to welcoming you back the next time you're in the Smyrna Georgia area.
Best wishes,
Patrick Haire, Guest Relations Manager
Hampton Inn & Suites Atlanta Galleria
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Waynesville, North Carolina
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014

My daughter performed at the Junior Theater Festival at the Cobb Center with her group from NC. We were a little late getting registered and the host hotel was already booked which left us scrambling for accomodations. Most of our group ended up at another more expensive hotel, but we decided to take a chance with Hampton Inn. I was sure glad we did! It was easy to find and in very close proximity to the Cobb Centre, mall and restaurants. The staff was friendly, check in was efficient and the hotel was very clean. Our room was spacious and spotless. The beds were very comfortable and I was pleased to have a mini fridge, microwave and mini toiletries provided. The housekeeping did a great job and we had everything we needed. I worked out in the fitness room each morning. Although quite small, it was clean and had the essentials: treadmill, elliptical, bike and weight machine. The TV was a nice size and I was happy to see towels provided, sanitizing wipes and a water cooler. The breakfast was awesome! Great selection of hot and cold items. This morning was cheese omlettes, smoked sausage, quiche-like things, waffles, yogurt, cereal, bagels, muffins, fruit, hard boiled eggs, oatmeal and many beverage choices. Yum! The majority of our group paid twice as much, had no included breakfast, had to pay to park and for WiFi. So glad we decided to stay at Hampton instead! We will be back at the festivle next year and this hotel will be where we stay! The only negative was that the parking area around the hotel us quite small and hard to maneuver, but we always had a place to park.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Mollyskalora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear Mollyskalora,
Thank you for your glowing review of the Hampton Inn & Suites Atlanta Galleria. It is such a pleasure to learn that a guest had a great experience and that they plan to return. I hope you had a great time at the Junior Theater Festival. We look forward to your visit with us next time you need a hotel close to the Cobb Galleria Centre.
Warmest regards,
Patrick Haire, Guest Relations Manager
Hampton Inn & Suites - Atlanta Galleria Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale,FL
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 January 2014

Whenever I can stay at this hotel in Atlanta I do it. The friendliest staff, who do whatever they can to make you feel at home. Now they have Neutrogena bath amenities. If only they served Starbucks coffee.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank imhenryk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear imhenryk1,
Thank you for staying with us at the Hampton Inn & Suites Atlanta Galleria. We’re very proud to be your favorite Atlanta hotel and are glad you liked the Neutrogena bath amenities. The staff will be happy to hear your compliments. We strive to make every guest feel like they are at their home away from home. We look forward to welcoming you back during your next business trip to the Atlanta Galleria area.
Thanks again,
Patrick Haire, Guest Relations Manager
Hampton Inn & Suites Atlanta Galleria Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
Level 5 Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 January 2014

My family stayed at this location during the Christmas holiday and found it to be a nice and quite place close to many shops and restaurants. We stayed at this hotel Christmas Eve and Christmas Day and it was very clean and welcoming. Although this hotel is close to the interstate, we were not bothered by the traffic. The rooms were clean and fresh. The king room had a sitting area with a sofa, which was good, since most king rooms only have an armchair. There was also a small refrigerator and microwave in the room. The bathroom was clean, which is a big deal for me. The breakfast was the usual breakfast food, and the breakfast area was clean.
Upon arrival, we were greeted warmly and cheek in went smoothly. We were greeted by the hotel staff when we re-entered at various times. Overall, this hotel is a keeper. I would definitely stay there next time I visit the area.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Yallahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear Yallahs,
We are glad that you enjoyed your stay at the Hampton Inn & Suites Atlanta Galleria Hotel. Thank you for taking the time to write this review and for sharing your experience with us. Our staff works hard to ensure that our guests have a comfortable stay and we are thrilled to hear we were able to accommodate your needs. I hope you had a Merry Christmas and look forward to serving you the next time you are in the Cobb Galleria area.
Best wishes,
Patrick Haire, Guest Relations Manager
Hampton Inn & Suites Atlanta Galleria Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglas, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

Consistently great service and comfort. Great location a few blocks from Cumberland Mall, Barnes & Nobles, Maggianos & Cheesecake Factory. It is a quiet and comfortable stay. We go there for Christmas every year.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hampton

Helpful?
1 Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Guest Relations Manager at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 28 February 2014
Dear Judith,
Thank you for spending your Christmas Holiday with us at the Hampton Inn & Suites Atlanta Galleria each year. I hope with each stay you find a different reason why we’re a great choice when staying at our Cumberland Mall hotel. Thanks again for being a returning guest and we look forward to seeing you again soon!
Best wishes,
Kaitlyn Kilby, Guest Relations Manager
Hampton Inn & Suites Atlanta Galleria Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 17 December 2013

We had a pleasurably experience and would be glad to use this facility again. Not much parking space but we managed. The rooms were warm, but there was a little unpleasant odor on arrival that necessitated airing the room for a while. The continental breakfast was very okay.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cornelius N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SClaiborne, Director of Sales at Hampton Inn & Suites Atlanta - Galleria, responded to this review, 25 February 2014
Cornelius N.,

I apologize for any of the concerns you expressed. Please contact me directly to further discuss how to make your stay more enjoyable with your next visit to the area. Your feedback will always be a great part of making our hotel and staff better to be able to provide EXCEPTIONAL service every stay, every time.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Atlanta - Galleria

Property: Hampton Inn & Suites Atlanta - Galleria
Address: 2733 Circle 75 Pkwy SE, Atlanta, GA 30339-3048
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Atlanta
#29 Family Hotel in Atlanta
#30 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Atlanta - Galleria 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Be a guest at the Hampton Inn & Suites® Atlanta Galleria Hotel. It's super-convenient, located within walking distance of the Cobb Galleria Centre, one of Atlanta's premier Convention Centers. Our hotel near Smyrna, GA is also just 12 miles from the Georgia Aquarium, Georgia World Congress Center, Six Flags™ Over Georgia and the Georgia Dome. In addition, our Smyrna Georgia hotel also offers a broad range of services and amenities to make its guest’s stay exceptional including the free Hampton on the House, hot breakfast. Free Wi-Fi and heated, indoor pool is also available at our Cobb Galleria hotel. ... more   less 
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Also Known As:
Hampton Inn And Suites Atlanta - Galleria Hotel Atlanta
Hampton Inn Atlanta
Atlanta Hampton Inn

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