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“Sick grandbaby in nearby hospital” 5 of 5 bubbles
Review of Holiday Inn Atlanta - Northlake

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Holiday Inn Atlanta - Northlake
Ranked #124 of 172 Hotels in Atlanta
Panama City Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Sick grandbaby in nearby hospital”
5 of 5 bubbles Reviewed 17 November 2013 via mobile

My husband and i stayed for several days while our grand baby had open heart surgery . The staff became family. They ask about our baby everyday and even prayed for him. They were very sincere personable people right down to the kitchen workers. We loved the hotel also. It was extremely clean and comfortable. We will stay there again

Stayed November 2013, travelled with friends
Helpful?
1 Thank Champion1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlnl, Director of Sales at Holiday Inn Atlanta - Northlake, responded to this review, 20 November 2013
Thanks again for your feedback. The staff all enjoyed getting to know you and your grand baby is in our prayers. We strive to ensure we give excellent customer service and always enjoy reading the feedback from our guests. Please come back and visit the next time you are in the Atlanta area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
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    42
    19
    16
    18
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
224 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

I stayed in this Holiday Inn for business. We choose it because it was located next to the office we had a meeting at. It is in the suburbs of Atlanta. It is a standard Holiday Inn hotel but I was surprise how nice and careful was the staff. Even at the breakfast in the morning, the ladies were very kind and nice. A very good way to start your day! You can see they care for the costumer!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EricMToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fruitland Park, Florida
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 23 October 2013 via mobile

Our room was nice. I didn't feel it was unclean. We were comfortable our whole stay and the staff was all very nice and friendly. There were just a lot of cosmetic things in the room. A lamp with no bulb, electric outlet hanging out of the wall, no hair dryer, the sink faucet was not attached to the counter. Nothing that affected our stay but felt a little more effort could be put into maintaining the rooms. Over all we were happy.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank alharvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

We stayed at the hotel over three nights for a special group event that took over the entire hotel, and the staff was very accommodating and helpful. The bed was comfortable, the room spacious, and the breakfast buffet was awesome.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onawa, Iowa
2 reviews
5 of 5 bubbles Reviewed 12 September 2013

I have stayed at this hotel on several occasions. All of the staff are friendly and help to make your stay the best it can be. They do a good job of keeping the hotel and grounds clean. The wait staff in the resturant are so nice they almost treat you like family. They really made my vacation relaxing and more enjoyable.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank S_Livengood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 September 2013

I couldn’t be more displeased with my stay at the Holiday Inn Atlanta-Northlake. In my life I have never felt so uncomfortable staying at a hotel. There was some very disconcerting things happening with the people staying or working in the hotel and the level of cleanliness and appearance of the hotel room was very poor. For example, the room carpeting was so stained and dirty its looks like it was rarely if ever vacuumed or professionally cleaned. The sheets had crumbs and hair in them. The bathroom had such poor renovations that there were holes around the shower faucet and sink plumbing, and the towel rack in my room and another room was practically falling off. The furniture looked old and had rips in it (I wouldn’t even sit on it). The locks on the room door looked as if they had been broken into before, which made us feel so unsafe.

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Atlanta - Northlake, responded to this review, 21 September 2013
Dear Marina G,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness, carpet condition, bathroom condition and the furniture. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 August 2013

I drive an auto transporter and I use the "CLC" (Corporate Lodging Consultants) card to pay for rooms. While this Holiday Inn does not have a designated truck parking area, their lot is large enough to get an 18 wheeler into. They are frequented by railroad and utility company crews and their trucks. Nice place, great staff, walking distance to numerous restaurants and an EXCELLENT breakfast. It is so nice to have REAL scrambled eggs instead of the "nuke in a bag" stuff that so many properties are using these days, not to mention they put out probably the BEST Potatoes O'Brien (Home fries with onion, green and red peppers for the uninitiated!) for a hotel of this caliber that I have found. Whenever I am on the west side of town, I stop here. Keep it up, guys.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Atlanta - Northlake

Property: Holiday Inn Atlanta - Northlake
Address: 2158 Ranchwood Drive, Atlanta, GA 30345-2804
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 172 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Atlanta - Northlake 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Holiday Inn Atlanta - Northlake Hotel Atlanta
Atlanta Holiday Inn
Holiday Inn Tucker

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