My husband and I usually stay 3 or more times a year at this hotel when we go in to Midtown to see a play at the Woodruff Arts Center Complex. The location is excellent - within easy walking distance to do this and also a couple of acceptable restaurants nearby.
We went last week and on a Tuesday night, I made the reservation 2 hours prior using my Marriott Rewards Elite Member points. When we arrived we were told they were starting a refurbishment of the hotel so the water was off until about 6:30. Why not mention this when I was making the reservation?
So no nice hot shower and chance to spruce up and change clothes before going out to make the theater curtain. So we decided o.k. we will go to plan B - no play we will go out to eat and then just watch a movie in the room - with no kids around- what a treat - something without talking animals!
But wait - the movie channels were not working on the TV- so no movie or play! To be fair the front desk offered to send someone to try and fix the problem - but we were already in our pajamas and I just did not feel like getting redressed for a stranger to come attempt to fix the issue. We just went to sleep.
The condition of our queen suite should have been embarrassing to the Marriott corporation. The easy chair in the room looked worse than a thrift store find - it would have been better to take it out of the room than leave something in that condition in the room.
The ceiling/walls in the bathroom had been recently spackled/repaired which is fine - except the cleaning staff did not clean up the dust from this repair.
The staff were all wonderful. The young lady at the front desk was polite and tried her best to be helpful. The women at the breakfast buffet in the morning was so friendly and went and got me a bottle of water from downstairs when I ask if there was water available (a glass of tap water would have been fine). The breakfast has good selections for a "free" hotel breakfast.
Valet parking has gone up to $28 - ouch!
I am very disappointed that because of the remodeling and the other maintenance glitches our child free romantic night on the town turned in to a less than stellar evening. What a waste of my rewards points.
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- Also Known As:
- Residence Inn Atlanta Midtown / 17th Street Hotel Atlanta
- Atlanta Residence Inn