Showed up tonight at this hotel with a reservation and learned that they'd cancelled it because my card was declined. The front desk was unapologetic, said they'd attempted to contact me via phone and e-mail. I had no record of a call or an e-mail to the current numbers on my Hilton Hhonors profile.
To be fair, my card was blocked due to a security alert. I learned of the block earlier in the day and cleared it. So, I understand that they had reason to question the reservation. Still, I believe the hotel staff blatantly lied to me about attempts to contact me. The phone number they said they'd called to contact me was not mine. I told the staff I had no record of attempts to contact. No response.
To be fair, Hilton Hhonors customer service gave me extra points to compensate and promised to check into the problem. For that reason I gave the review a 2 instead of a 1.
For those booking here in the future, caveat emptor.
- Official Description (provided by the hotel):
- Explore Atlanta attractions while visiting the DoubleTree by Hilton Hotel Atlanta – Marietta, located just off I-75 and I-285. Our hotel near Marietta provides quick access to Dobbins Air Reserve Base, IBM, Lockheed Martin, Georgia-Pacific, GE and Coca-Cola corporations. Enjoy a spacious guest room or hotel suite featuring signature bedding, wireless high-speed internet access, and a 27-inch TV with premium cable. Indulge in a suite that offers a separate parlor area with a sofa bed, private bedroom and refrigerator.Maintain your exercise regimen in our on-site hotel fitness center or go swimming in the unique indoor/outdoor pool. Our 24-hour business center overlooks a water garden, and provides complimentary WiFi, two Uniguest computers, and other services. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Expedia, Ebookers, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., HRS, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your DoubleTree by Hilton Hotel Atlanta - Marietta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Hotel Atlanta Nw
- Doubletree Atlanta
- Atlanta Doubletree