My friends and I were celebrating a birthday on a rainy weekend. We decided to find a place to stay since we were in the area and it was raining. We checked in very late and the check in process went fine. It wasn't until the next morning, when the problems occurred. I went to the front desk twice and no one was there. You can clearly see the office from where I was standing; the two associates were back there chatting and playing on their phones. We wanted to split the bill in half and the front desk clerk was having troubles navigating their system. She kept saying, "our internet is down". Instead of contacting their support line or getting the manager, she suggested that we leave our credit card numbers and she will process it later. After about 45 minutes of waiting at the front desk, she finally decided to comp our stay. There were no apologies made; I felt like she comped our stay just so we can get out of her face. There were no contact information of the manager located in the front. Definitely the worst experience I've had ever. Took me awhile to write this review, but I felt the need to let others know.
- Official Description (provided by the hotel):
- The Staybridge Suites Hotel by Holiday Inn Atlanta Buckhead is an upscale extended stay hotel nestled in the hottest business and leisure district of Buckhead Atlanta. The hotel is centrally located with easy access to I-75, I-85, GA-400, midtown and downtown Atlanta. The hotel is minutes away from major corporations at the Atlanta Financial Center and Piedmont Center; Atlanta's finest restaurants and exclusive shopping at Lenox Mall and Phipps Plaza. The Staybridge Suites Hotel by Holiday Inn Atlanta Buckhead is designed to meet the needs of the seasoned traveler. Relax in our spacious studio, one-bedroom, and two-bedroom suites, complete with full kitchens & complimentary high speed and wireless Internet access. Enjoy our complimentary guest laundry, fitness center, and indoor pool as you make us your home away from home! Join us in the Great Room every morning for a delicious complimentary Deluxe Continental Breakfast. Be sure to drop back by for our Sundowner Reception Tuesday-Thursday evenings. You will enjoy complimentary light appetizers served with beer, wine and soft drinks. For your added convenience, the Staybridge Suites by Holiday Inn Atlanta Buckhead offers a complimentary Shuttle which will take you within 3 miles of the hotel. Shuttle area includes MARTA service *Pet Fee $150 Non Refundable - $75 if staying 6 days or less. *Hotel does not offer sleeper sofas. *Valid credit card required upon check in. ... more less
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- Also Known As:
- Staybridge Suites Atlanta Buckhead Hotel Atlanta
- Atlanta Staybridge Suites