I am extremely disappointed in my most recent stay. I made reservations three months in advance for a course I was attending through Georgia Tech Professional Education. When I arrived at the hotel, I was informed that the hotel was overbooked and that they would move me to another hotel and take care of those charges. Additionally, the hotel that they sent me to was substandard. After already having one horrible experience at the GA Tech Hotel, I made reservations to stay again because the course I was taken was held at the Global Learning Center. One would think that guests who reserve a room three months in advance for the purposes of attending a Georgia Tech course at the Global Learning Center would be guaranteed a room. However this was not the case. I would certainly have appreciated a phone call in advance of check-in notifying me of the error. That way I could make arrangements at another hotel that met my expectations, as opposed to the hotel that I was referred to. I was also informed that it is common practice of the hotel to overbook to allow for cancellations. While this is probably customary in the hotel industry, it is poor customer service, especially to those customers utilizing more than just the hotel. I would absolutely NOT recommend that any of my colleagues, family, or friends stay at the hotel, not only because of the generally unfriendly staff, but also because of their inability to meet customer expectations on many different levels.
- Official Description (provided by the hotel):
- Overlooking the vibrant streets of Midtown Atlanta and the Georgia Tech campus, our innovative hotel offers modern accommodations for high-energy business and leisure travelers who demand the luxuries of home and office. Designed for maximum comfort and capability, our 252 newly renovated guest rooms deliver a refreshing mix of urban flair and innovative technology that inspire creativity and relaxation. ... more less
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- Also Known As:
- Georgia Tech Hotel Atlanta
- Georgia Tech Atlanta