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“Hilton Overcharged my credit card when I paid cash for the room”

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Homewood Suites by Hilton Atlanta Midtown
Ranked #33 of 173 Hotels in Atlanta
Certificate of Excellence
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Overcharged my credit card when I paid cash for the room”
Reviewed 28 June 2014

My stay at the Hilton (Homewood Suites) was anything but enjoyable. The room was cold and could not adjust the temperature. The water was hard and the room had a slight order. But I had just driven over 16 hours. I was very tired. I checked out early because of the conditions of the room only to find that Hilton over charged my credit card by $200.00 even if I had stayed the 4 days I had planned to stay. I will file a lawsuit to keep them from doing these types of things to other consumers.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 10 July 2014
Dear Eric, We're sorry to hear you did not enjoy your recent stay with us at the Homewood Suites Atlanta Midtown. We've reviewed your complaints with our General Manager and appreciate your feedback. We do want to make sure you're aware that the $200 was not an actual charge to your card, but rather an authorization to the card. The authorization has already dropped off in our system and your bank should release the authorization within 7-10 business days. Should you have any additional questions or concerns we encourage you to contact us at the hotel. We're happy to assist you in whatever way we can. Thank you.
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567 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
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English first
Cincinnati
Level Contributor
298 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 June 2014

I've stayed at a number of hotels in Midtown Atlanta for work over the last two years. Every one of those hotels pale in comparison to the Homewood Suites. Friendly staff, clean and modern looking hotel. Rooms are spacious and clean. You want a great pillow? You get six. You want a comfortable bed? You get the king. You want a desk? Got it. How about a fully stocked kitchen? You bet. My room overlooked the pool which was great as some of the rooms, I believe, face the interstate which could be noisy. Breakfast in the morning was self serve - it was hot and well stocked. Bacon, potatos, waffle maker, egg fritter/omelet, cereals, bagels, juices, hot coffee. Free internet service that worked wonderfully (many hotels in Midtown charge you for really crappy service). I didn't use the kitchen, but it was fully stocked with utensils, coffee maker with teas and coffees and even microwave popcorn. No complaints here.

Room Tip: Avoid any rooms facing the interstate if you can.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cincybearcatfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
Thank you so much for the great review!! We are so glad to hear that you found our Homewood Suites to be so wonderful. Thank you for taking the time to post your kind words here on Trip Advisor for others looking to travel to the Atlanta area! We hope we will see you again soon!
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Bonaire, United States
1 review
Reviewed 27 June 2014

This was a fun trip for family and friends. The hotel had all that was expected and more. The meals were delious and the beds were very comfortable. We felt very safe in the hotel. We enjoyed the food very much.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
Thank you for leaving us a review here on Trip Advisor. We always appreciate when our guests take the time to review our property! We're so glad your friends and family enjoyed our rooms, including our dining options and beds as well. Thank you and we hope to see you again soon!
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Atlanta, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 25 June 2014

This is a beautiful and well kept hotel...Decided to treat my significant other to a place that's nice, quite and close to other entertaining places in mid-town Atlanta....This was the perfect place. We were very close to restaurants, The World of Coke, Centential Park and of course The Georgia Aquarium... Price was comparable and reasonable to others in the area....Would definitely recommend!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Bonita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
Dear Bonita, Thank you very much for leaving your recommendation here on Trip Advisor! We're so delighted to hear you and your significant other enjoyed your stay with us and found our property to be so convenient! We look forward to hosting y'all next time you're in the area! Thanks again.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

This hotel was very nice and we thoroughly enjoyed our overnight stay. Nice rooms and very quiet. Breakfast was excellent. Very convenient to Piedmont Avenue and close to downtown. Sits right on Interstate but we did not have noise.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank 212ninak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
Thank you for your 5-star review! We always appreciate it when our guests let us know they've enjoyed their stay with us. We're also glad to hear you enjoyed our complimentary hot breakfast during your stay! Thank you, once again, for leaving us a great review on Trip Advisor!
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chicago, United States
1 review
Reviewed 18 June 2014

This hotel is highly recommended. The room was very clean and comfortable, fully stocked kitchen to cook, nice complimentary breakfast, helpful staff, safe area for a morning walk and very family friendly. Everything was decorated tastefully, nice swimming pool, great excersize room, and close to everything we needed.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
We are thrilled you enjoyed our guestrooms, staff and complimentary hot breakfast during your stay. We are proud to give our guests a fantastic experience while they stay in Atlanta and we look forward to having you as our guest once again. Thank you for leaving your review for other travelers and choosing our hotel.
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Olive Branch, Mississippi
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

I had a great stay. The rooms were mostly sold out, so they found me an accessible room and it looked great! The staff is really nice and kind. The breakfast was good. The valet staff was Really nice. The Garden Inn that shares the building had the best Food! I loved the Location. We were in the middle of everything. I will always stay at this property when I visit Atlanta. My Bed felt Wonderful. The only issue I had was that My room had not been cleaned, but they came up and fixed it within minutes.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Homewood Suites by Hilton Atlanta Midtown, responded to this review, 7 July 2014
Thank you for sharing your recent experience with us. We love when our guests have an excellent stay with us and appreciate you taking time to review us here on Trip Advisor! We look forward to seeing you on your next trip!! Thanks again.
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Additional Information about Homewood Suites by Hilton Atlanta Midtown

Property: Homewood Suites by Hilton Atlanta Midtown
Address: 97th 10th St NW, Atlanta, GA 30309
Phone Number:
Region: United States > Georgia > Atlanta > Midtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Atlanta Midtown 3*
Reservation Options:
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