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“Week long stay was great”

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HYATT house Atlanta/Cobb Galleria
Ranked #19 of 171 Hotels in Atlanta
Certificate of Excellence
GreenLeadersBronze level
Summerville, South Carolina, United States
Level 5 Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Week long stay was great”
Reviewed 21 March 2014

This hotel was ideal for us. I was taking a 5 day course from 9:00 am to 5:00 pm each day but then would have to work on the computer from 6:00 - 10:00 pm each night. The hotel was conveniently located near the course as well as the Cumberland Mall and some great restaurants (Rays on the River, 10 Degrees South and Canoe we tried and loved). We were also quite close to an international market where we picked up all our groceries. The layout with the separate bedroom allowed my husband and I stay the week together without running into each other. He is also 6'8" so space is always a consideration when we travel and we both tend to pack a lot of luggage, but storage was not an issue. The king sized bed and over sized shower worked very well for us. The full kitchen was incredibly convenient as we cooked all our weekday meals and I absolutely loved having the island with office chair! This made my evenings working much more comfortable. I am not a breakfast person but appreciated the fresh coffee every morning. The staff were all very pleasant and wished us good morning and evening as we came and went every day. The pool and gym looked great but we didn't have a chance to try them out. Maybe next time!

  • Stayed March 2014, travelled on business
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Helpful?
1 Thank Tanis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 12 April 2014
Dear Tanis J,
It is a pleasure to hear that you found our Hyatt House to be such a comfortable place to stay. We are so glad that you enjoyed everything from rooms to our amenities and that we were able to meet all of your needs. We are so happy to learn that you had the opportunity to relax and unwind during your visit to our beautiful hotel. We certainly appreciate your recognition of our ambassadors, we are fortunate to have such good employees. Our pool is astonishing!

We can't wait to welcome you back!

Sincerely,
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Dacula
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 March 2014

Don't believe the hype. It might look beautiful and clean but isn't worth staying in a hotel where the staff treat you like an accident and an inconvenience. I'm sitting here with my family 30 minutes after the room is supposed to be ready. No apologies, no sincerity but plenty of attitude. The staff here all seem bothered by guests expectations. Just watched a guest come in and say her car had been run into in the parking lot. No apology just a blank stare by the staff. No it's not ther fault but if your in the hospitality industry how about learning to pretend to like people and have empathy

  • Stayed March 2014
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Helpful?
4 Thank Docfinder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 31 March 2014
Dear Docfinder1:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 770-541-2960

Sincerely,

Mark Luther
General Manager
HYATT houe Atlanta/ Cobb Galleria
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Jackson, Mississippi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2014

Just returned home from a wonderful stay at the Hyatt house. From day one we were very impress with this hotel. The staff was very helpful and friendly. We were greeted each and every time we entered or left the hotel. Two of the staff members we spoke with at the desk were Joy L & Charmaine. Any question or request that was asked of them was answered with a smile and in a timely manner.
Our room was a studio king maintained by Lachelle and it was spotless. The studio king was more than enough room for two people. The bed & beddings were very comfortable, bathroom spacious and the double shades & cordless phone was definitely a plus.
We chose this hotel partly because of the free parking & breakfast. Kudos to the omelet maker, very delicious!
Some of the amenities we didn’t get to use were the patio area with fireplace, indoor pool, exercise room & pool table.
There is nothing negative to say about our stay. Our next stay will definitely be longer than 2 nights.

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank Carolyn_Br
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 18 March 2014
Dear Carolyn_BR
It is wonderful to hear that you had such a pleasant experience while staying with us. We are especially glad to hear that the service was so good throughout your stay and that the facilities were accommodating to your needs. It would be our pleasure to have you join us for another amusing stay.
Sincerely,
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Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

Friendly staff,Nice, relaxing and comfortable.. Affordable prices, conviently near restaurants and the mall. The bed is spacious and Amazingly comfortable, i didn't want to get up...I will definitely be back to visit again!!

  • Stayed March 2014
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Helpful?
1 Thank Beautifulg8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 18 March 2014
Dear Beautiful 8,
We are so happy to hear that everything you experienced at our Hotel was to your liking and that all the staff members you encountered were so hospitable. It is always a pleasure to hear about the different aspects of a guest’s stay and yours sound like the complete Hyatt House guest experience. Thank you for making the Hyatt house your home away from home.
Sincerely,
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Calhoun, Georgia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

The hotel experience exceeded our expectations: More like a resort than just a hotel. Very Clean, Very Quite, Very Roomy Bathroom....more TV Channels than any other hotel we have ever been. WI Fi was Great, Full Breakfast was fantastic. Indoor Pool was very nice and warm. Nice workout room, Game room was good too. Lots of neat little areas to enjoy inside and out: Out door fire pit and fireplace was so cozy. The host and all the staff are Super...We have decided to Always Stay there we go to Atlanta. This will be our Atlanta Home from now on...and by the way, the water pressure was great.

Room Tip: We had requested to be placed away from the elevators and the staff honored our request and placed u...
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank Tena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 4 March 2014
Dear Tena M,

I have to say thanks for the detailed review. I love it when our valued guests take the time to share all of their experiences with us and your review certainly provides a great understanding to other travelers as well. We can't wait to have you and family back in the hotel “resort”, hopefully next time you will have some extra time to experience more. Thank you for making The Hyatt house your home away from home

Sincerely,
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Illinois
Level 5 Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 March 2014

We stayed here overnight after a long drive. From the check-in to the checkout and everything in between was amazing. It is an updated older hotel with the best updating job I've seen in a long time. The rooms are so comfortable with lots of large flat spaces to feel organized and uncramped. The room darkening double shade is perfect and much better than fabric. The bathroom has a nice counter and ours had a very large shower. The bed was very comfortable and the linens were crisp and white. The carpeting looks spotless. The bar menu, although somewhat limited, had wonderful soups, salads, cold and hot sandwiches and even pasta selections. We are there and it was really good. The guy managing the bar was the friendliest and most accommodating person ever. Breakfast on Sat. morning consisted if eggs, pancakes, potatoes, ham, cereals, fresh fruit, pastries, etc. Through the week we heard it's even better. Very nice and safe area. Very well lit parking lot, quiet nights. EVERYONE at this hotel seems genuinely happy you are there and happy they work there!! Well done, Mr. Manager!! We travel a lot and it's one of the best I've experienced.

  • Stayed February 2014
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Helpful?
1 Thank rednanIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 4 March 2014
Dear rednanllinois,

It is a pleasure to hear that you found our Hyatt House to be such a comfortable place to stay. We are so glad that you enjoyed everything from rooms to our amenities and that we were able to meet all of your needs. We are so happy to learn that you had the opportunity to relax and unwind during your visit to our beautiful hotel. We certainly appreciate your recognition of bartender Will. We are fortunate to have employees like him; Will is always looking for a way to go above and beyond for all of our guests. I will be sharing your kind words with him.

We can't wait to welcome you back!

Sincerely,
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Greensboro, North Carolina
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014

I recently stayed here on business and was thoroughly pleased with my experience. The staff was very welcoming, the gym was clean, beds are wonderful, and breakfast was amazing. For sure one of the better hotels in the area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kfike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, 1 March 2014
Dear Kfike,
We are so happy to hear that everything you experienced at our Hotel was outstanding, and that all the staff members you encountered were so welcoming. It is always a pleasure to hear about the different aspects of a guest’s stay and yours sound like the complete Hyatt House guest experience. We hope to see you back again soon.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Atlanta/Cobb Galleria

Property: HYATT house Atlanta/Cobb Galleria
Address: 3595 Cumberland Blvd SE, I-75 and I-285 in the Cobb Galleria, Atlanta, GA 30339-6082
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 171 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT house Atlanta/Cobb Galleria 3*
Number of rooms: 149
Official Description (provided by the hotel):
The HYATT house™ Atlanta/Cobb Galleria is located in Atlanta’s Northwest Corridor at the intersection of Interstate-75 and Interstate-285 in the Cobb Galleria. It’s approximately 10 miles from the Downtown area. The hotel is ideally located near popular area attractions such as Life University, Chastain Park Amphitheater and Cobb Galleria Center. View Broadway shows and concerts at the Cobb Energy Performing Arts Centre, located close to the hotel. It is the perfect hotel for business and leisure travelers. Conveniently situated near local companies including IBM, Manhattan Associates, General Electric, SITA, Lockheed Martin, Home Depot Corporate Headquarters, and across the parking lot from One Overton Park. HYATT house™ Atlanta/Cobb Galleria is also convenient to the Saint Joseph Hospital, Northside Hospital and Kennestone Hospital. Whether on your way out for a fun vacation or in town for an important meeting, count on us to provide you more. Discover the all-suite hotel that makes you feel right at home with a full kitchen, complimentary high-speed internet, full breakfast and wind down each evening at our full service H Bar. Most importantly, you’ll find helpful staff that will get to know you and make your stay more relaxing and productive, and avoid the traffic with our complimentary hotel shuttle. The perfect hotel to fit all of your needs. ... more   less 
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