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Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field
Ranked #144 of 173 Hotels in Atlanta
guyton, United States
2 reviews
“unsatisfied customer”
Reviewed 29 July 2014

Our family was very disapointed in the quality of this hotel. It has such a great loation but they seem to take advantage of that and suck you in so your stuck staying there. I wish there were more options around turner field, We will drive from downtown atlanta next time so we don't have to stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Taryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, 2 August 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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731 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2014 via mobile

If you plan to go to a ballgame, you can't beat this location. Having said that, I would pick a less convenient location next time I'm in town for a game. The hotel was dirty, we had lights in the dark room that didn't work, the hair dryer was broken and there was not enough seating at breakfast. The pool was closed during our stay, there was no access to the building except through the front door, the sink in the bathroom didn't drain, and parking was very limited due to the hotel selling spaces for the ballgame. This told us right away that hotel customers are not a priority. If we make it back for another game, we'll plan to look for another hotel.

Stayed July 2014
Helpful?
Thank W V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, 29 July 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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Travellers are raving about these Atlanta hotels

Fayetteville, North Carolina
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 July 2014 via mobile

My 2 teenagers and I stayed 2 nights so we could attend a Braves game. We were there about 2 hours and my daughter says daddy do you want to go to another hotel tomorrow night.
Hallways were very hot and had severe water stains. The pool is not open.
The security guards ( trust me we need them in this area) stayed in the eating area watching TV not making sure my family is safe.
Staff friendly.
Breakfast lady could not keep up with the amount of guests staying so there were no plates or bowls or food for that matter.
Regardless of how close it is we will he staying downtown in the future and taking FREE SHUTTLES to the game that all hotels provide so the convenience if this location is null to us due to the poor condition of the hotel.

Stayed July 2014, travelled with family
Helpful?
1 Thank dove1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, 29 July 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pearl, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014 via mobile

The staff was great! The breakfast was great! The location (since we were catching a game) was great! Everything else wasn't! We constantly had to have our key card programmed and reprogrammed. The elevator close to breakfast room was stuck on 3rd floor for 2 hrs. The only way to get in was front. No key code side doors for comvience! The pool was slimy and green, so no swimming. U only get 3 towels per room, and half the lamps didn't work in our room which made it hard to see anything when we would get ready to leave out for the day. The owners need to stop apologizing for not fixing the issues and thanking us for our honesty in commenting. Stop blowing smoke up peoples butts and come off that money you make and fix the place up. The only thing that brings people back is the location, NOT THE QUALITY OF YOUR HOTEL! All u have going for u IS the location! Fix the pool, the elevator, the key card programming, easier access by key card into building or my family and I won't be returning. Probably should've looked into the hotel behind urs!

Stayed July 2014
Helpful?
1 Thank SullysN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, 27 July 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Americus, Kansas
2 reviews
Reviewed 21 July 2014

This is a great place to stay if you're going to catch a Braves game(s). You couldn't get any closer to the field if you tried. Turner Field is directly across the street from the hotel. And even though it is also right on Interstate 75, the building is built with great noise reduction. The staff was friendly, and breakfast was good. Also right next door is Bullpen BBQ. It makes an excellent meal after the game!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ChrisandElizabe... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
198 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 20 July 2014 via mobile

Spent four nights at this location to catch the Phillies/Braves series at Turner Field. No regrets. You can only get closer to the park if you sleep in the dugout! Nice to be able to cross the street for game time. Even nicer to simply cross the street and be "home" after the game. Aside from that it's all downhill. Absolutely nothing else in this neighborhood. Only one so-so restaurant, no shops, no parks, no anything. Parking is free. Breakfast is adequate. Kudos to Michelle who serviced that area. Exceptional employee. All of the employees were helpful, friendly, and anxious to please. Decor is dated and a little "dusty." Would I stay here again? By all means! Would I recommend it? Yes. If you're going to Turner Field.

Stayed July 2014, travelled as a couple
Helpful?
Thank Carol V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2014

We stayed there over the 4th of July weekend with plans to hang out at the pool between Braves games. Pool was having maintenance done and was never made available. Very poor timing. We came back from Braves game to find our "Do Not Disturb" sign on our door that we did not place there and, of course, our room not clean. I know we didn't put it there and someone had to take it from inside our room. Mattress and pillows have seen better days. Fitted sheet was so worn out it wouldn't stay on the mattress. The plus side is this hotel is right across the street from Turner Field and rooms were pretty quite considering it's right next to the interstate. Breakfast was not bad. I would not recommend this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field, responded to this review, 11 July 2014
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. The hotel cannot predict when maintenance issues arise that prevent the pool from being open. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field

Property: Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field
Address: 759 Pollard Blvd SW, Atlanta, GA 30315-1106
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Atlanta Downtown South at Turner Field 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
A friendly clean hotel that offers free hot breakfast, free parking and free wireless high speed internet. We are less than 1 mile away from Downtown Atlanta. ... more   less 
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Also Known As:
Country Inn And Suites Atlanta Downtown South
Country Inn & Suites Atlanta Downtown South Hotel Atlanta
Country Inn Atlanta

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