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“High class hotel in Buckhead section of ATL”

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InterContinental Buckhead Atlanta
Ranked #13 of 173 Hotels in Atlanta
Certificate of Excellence
GreenLeadersGold level
Martinez, Georgia
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“High class hotel in Buckhead section of ATL”
Reviewed 4 May 2012

The InterContinental is a high class hotel with a lot of charm. The standard room is spacious, the bed was comfortable, good size bathroom with a high end shower with separate deep bath tub. We were there for a large group religious meeting, but the elevators were never crowded and the staff was very helpful.
Only two downers - very slow checkout (most hotels give you the bill under the door during the night, here we had to go to the desk to checkout) and $10 a day for wifi.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank fjcamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for your positive review of the InterContinental Buckhead. We are pleased that our accommodations exceeded your expectations, that you found our staff so obliging, and that your meeting was such a success. I apologize that your checkout took longer than expected; on your next visit, feel free to provide us with your e-mail address. On the day of your departure, we will e-mail your final bill which will allow you to check out at your convenience and avoid any potential delay! We hope to see you again in the near future.
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Marshallville, GA
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 May 2012 via mobile

Whe nyou pay this much I don't expect to be nickeled and dimed. No free Wi Fi, 10 bucks. No free self parking, one night 22 bucks. Alarm clock in empty room next to mine goes off in the middle of the night and beeps for hours, maids should check at these prices. Room keys didn't work twice, no didn't have them near anything, something wrong with the door.

Stayed May 2012
Helpful?
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for taking the time to provide your honest feedback regarding your stay at the InterContinental Buckhead. I would like to apologize that your visit was not the flawless experience we strive to provide all our guests. Please know that I fully understand your frustration regarding the alarm clock disturbance and your key card malfunction. Both of these occurrences could have been avoided, and I am sorry we did not properly address them before you were inconvenienced. This is not the standard of service we take pride in, and I assure you, should you be willing to stay with us again, we will restore you faith in our hotel.
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New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2012

When I stayed at the InterContinental Buckhead, I experienced it as one of many good hotels in Atlanta, which is located in the district of Buckhead. My room was as good as every room in such highly rated hotels. But I was scandalized by the daily account for using the internet service. Anyway, the meals were ok, but for me, the swimmingpool was too small.
What I can recommend is the bar.
There is a shopping mall near the hotel, but it is like every other mall; nothing special.

  • Stayed May 2012, travelled on business
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Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for taking the time to review the InterContinental Buckhead. We are pleased our location, dining services, and accommodations met your needs. We appreciated your recommendation of our Bourbon Bar. Sincere apologies you did not enjoy our pool despite the newly renovated deck and lounge chairs and umbrellas. We hope you have the opportunity to experience our other amenities during your next visit to Atlanta!
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Mobile, Alabama
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 April 2012

We stayed here this weekend & it was one of the best exp I have ever had at a hotel. The hotel was VERY clean and accomodating! It was our first anniversary & the hotel experience set the tone for the weekend. We liked having the option for self parking or valet. We chose to self park ($22 a day) The valet service was superior! We went outside to catch a cab to dinner & they called a driver to take us! We were pleasently surprised! When we were waiting to check in the line was very slow & we were in a hurry to check in so we didn't miss the Atlanta Braves game that evening, without even having to ask if someone could assist us..the supervisor on duty told us he would check us in at the concierge. He was very accomodating & even printed out a map for the MARTA so we could take the train. The bar in the hotel lounge was nicer than most hotel lounges. The guy behind the bar gave us dinner & nightlife suggestions. We really liked that the bar was open late also. It was very convenient to have so many services offered from within the hotel. This was a fabulous hotel & I will probably stay at this hotel everytime I stay in Buckhead Atlanta.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for your fantastic review of the InterContinental Buckhead. We are privileged to have been your hotel of choice for your special occasion and are extremely pleased that we helped to make it so memorable for you! We are greatly appreciative that you took the time to commend so many of our colleagues for their exemplary service, and we are proud they made such an unforgettable impression on you. We hope to be your new preferred hotel in Atlanta!
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Columbus, Ohio
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2012

I stayed here for a conference and enjoyed the experience overall. The location is wonderful, close to excellent shopping and other restaurants, etc. the rooms are average size with good amenities: robes, makeup mirrors, coffee pots, enough outlets for recharging electronics, etc. the only downside was a small closet, fine for one person but a squeeze for two. The bathroom was good but lacked a separate area for the toilet (it was a part of the bathroom with no separate door) and the surface of the tub was scratched or stained in some way. Housekeeping took a very long time to make up our room the first day but was fine the other days. The staff were gracious and very helpful. They run a car to the shopping areas whenever you request it which is a wonderful feature. We enjoyed the Bourbon bar and had a great dinner in the restaurant. My only serious disappointment was room service - $16 for a small pot of coffee which was not fresh and sticky, ovecooked oatmeal. Not worth the money. But..overall, it's a good property and the positive, well trained staff were warm, welcoming and efficient. I would go back.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank incognitodiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for your wonderful review of the InterContinental Buckhead. We are pleased that your conference was a success, and you were able to enjoy some of our amenities while staying with us. We are glad that the accommodations, locations, and restaurant fit your needs perfectly and that you found our staff so obliging and professional. We are also appreciative of your honest feedback concerning areas in which we can improve. It is guests, such as yourself, that take the time to share your experience who help us find ways to better serve our guest so every stay is flawless and memorable. We look forward to your next stay with us and the opportunity to further heighten your esteem of our services and staff!
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Charleston, SC
2 reviews
Reviewed 26 April 2012

WOW! First time staying at this location (previous Marriotts) and I was amazed at the level of service this hotel has! The bellman that assisted me with my luggage recognized me 45min later! The Concierges were very friendly and welcoming as well as the employees at the SPA! ! It is close by to MARTA, shops, and other fine places to dine! This hotel is my new "home away from home" when I travel to Atlanta!

  • Stayed April 2012, travelled solo
    • Value
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Helpful?
Thank Coleman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 23 May 2012
Thank you for your high praise of the InterContinental Buckhead. We are especially appreciative of you taking the time to recognize the hard work and amazing customer service skills of all our colleagues. We are excited and pleased to be your new hotel of choice in Atlanta!
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Nashville
Level 6 Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 April 2012

Stayed here overnight for a wedding due to the great rate and reputation of the hotel. It was nice and the room was comfortable. However, my husband and I ate in the bar late that night and the food was extremely disappointing. We paid $14 for a hamburger that was worse than one I have gotten from a vending machine. There are a lot of good eating options around, but we wanted to stay in since it was so late. Too bad on the food, but the room was great.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank TravelGirlNashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirchallP, General Manager at InterContinental Buckhead Atlanta, responded to this review, 30 April 2012
Thank you for taking the time to provide your feedback regarding your stay at the InterContinental Buckhead. Firstly, I am pleased you found our accommodations so pleasant and comfortable. However, I am extremely disappointed to learn about your unpleasant meal at the bar. We strive to provide a top-notch, authentic dining experience to all of our guests, and I regret that we fell short in your case. Please rest assured this is not the standard of service we pride ourselves on, and we take your situation very seriously. It is honest feedback such as yours that highlights areas where we must improve in order for every guest to have a flawless stay. While I understand your frustration, I hope the next time you visit us you will consider giving our restaurant and bar another chance. I am confident that your next dining experience with us will be a much more enjoyable and memorable one!
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Additional Information about InterContinental Buckhead Atlanta

Property: InterContinental Buckhead Atlanta
Address: 3315 Peachtree Road NE, Atlanta, GA 30326-1007
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Atlanta
#6 Romantic Hotel in Atlanta
#6 Spa Hotel in Atlanta
#6 Business Hotel in Atlanta
#8 Luxury Hotel in Atlanta
#11 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Buckhead Atlanta 5*
Number of rooms: 422
Official Description (provided by the hotel):
Located in the heart of Atlanta's prestigious Buckhead district, InterContinental Buckhead Atlanta offers stylish, upscale amenities in an inviting atmosphere with true Southern charm. All 422 elegant guest rooms feature 47" flat screen HDTVs, high-speed Wi-Fi, marble baths with separate shower and soaking tubs, pillow-top bedding, minibar, and complimentary use of the 24/7 Fitness Center overlooking famed Peachtree Road. Club InterContinental guest rooms also include private access to the fully staffed Club InterContinental Lounge with complimentary breakfast, snacks, and beverages. Helmed by celebrity chef Art Smith, InterContinental Buckhead Atlanta's on site restaurant, Southern Art, offers Southern-inspired cuisine and cocktails in a welcoming, relaxed atmosphere. Alongside Southern Art, Bourbon Bar is the award winning bourbon-centric bar and lounge featuring more than 70 varieties of bourbon, including exclusive private label barrels from acclaimed distillers. ... more   less 
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Also Known As:
Intercontinental Buckhead Atlanta Hotel Atlanta
Intercontinental Atlanta

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