Very solid luxury hotel in Buckhead. Stayed here for a long weekend around my wife's birthday. The hotel makes a solid first impression with the professional valet staff at the entrance. Apparently, the head bellman has a list of incoming guests tied to their resident cities. When I pulled up, the bellman was smart enough to tie my license plate with my city and deduced my name which he promptly greeted me by. Check-in was efficient although only one person at the desk made for a bit of a wait. This is one of Intercontinental's few ground up built properties so it is very new and rooms were in excellent condition. Bed was great and complimentary wi-fi that was dependable and fast.
Spent some time in the bar which is really the hotel's only weak spot. It's just in kind of a funky, smallish location which was fairly dead (but maybe typical for a summer weekend). The service there was good though. Also tried the pool one afternoon which was not surprisingly not huge but still well appointed with nice lounge chairs and even an on-duty bartender which was an especially nice touch on the 90 degree day.
The last day proved the hotel's attention to service. Apparently, our car was momentarily lost in the valet parking lot as we were checking out. This resulted in about a 10-15 delay in retrieving the vehicle. As our car arrived, one of the operations supervisors (dressed in a suit on a warm Monday morning) ran up in a sprint. He apologized profusely for the delay. While the original delay was a minor inconvenience, his successful attempt at the service recovery was above and beyond. Most hotels would have said nothing.
All in all, a great hotel that was a bargain for the price. I will definitely return and recommend to others.
- Official Description (provided by the hotel):
- Located in the heart of Atlanta's prestigious Buckhead district, InterContinental Buckhead Atlanta offers stylish, upscale amenities in an inviting atmosphere with true Southern charm. All 422 elegant guest rooms feature 47" flat screen HDTVs, high-speed Wi-Fi, marble baths with separate shower and soaking tubs, pillow-top bedding, minibar, and complimentary use of the 24/7 Fitness Center overlooking famed Peachtree Road. Club InterContinental guest rooms also include private access to the fully staffed Club InterContinental Lounge with complimentary breakfast, snacks, and beverages. Helmed by celebrity chef Art Smith, InterContinental Buckhead Atlanta's on site restaurant, Southern Art, offers Southern-inspired cuisine and cocktails in a welcoming, relaxed atmosphere. Alongside Southern Art, Bourbon Bar is the award winning bourbon-centric bar and lounge featuring more than 70 varieties of bourbon, including exclusive private label barrels from acclaimed distillers. ... more less
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- Also Known As:
- Intercontinental Buckhead Atlanta Hotel Atlanta
- Intercontinental Atlanta