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“Needs a little work” 3 of 5 bubbles
Review of Hilton Garden Inn Atlanta NW/Wildwood

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Hilton Garden Inn Atlanta NW/Wildwood
Ranked #27 of 172 Hotels in Atlanta
Certificate of Excellence
Atlanta, Georgia
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Needs a little work”
3 of 5 bubbles Reviewed 25 May 2014

I've stayed at this location before and was pleased the first time, but no so much this time. The staff at the front desk needs improvement. They need some more training in customer service. When I walked up they continued to talk to each other about a bunch of nothing and I was never greeted as a Hilton Honors Diamond member. When I made my reservation it was for a room with 1 king bed but when I got to my room I had been given 2 queen beds. It wasn't a problem but it would have been nice to be informed about the change at check in so I did not walk back to the front desk. Also the comforters on the bed were two different colors. One was white and the other was yellow, yuck!. The food was extremely good at the hotel! Staff for breakfast, dinner, and the bar were excellent! I also need to mention when I spoke to the hotel manger he quickly fixed my issues.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank ArmyLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mikepfeiffer, General Manager at Hilton Garden Inn Atlanta NW/Wildwood, responded to this review, 27 May 2014
We apologize for the issues that have been brought up in this review. We will make sure to correct these issues immediately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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482 reviews from our community

Traveller rating
    283
    124
    45
    20
    10
See reviews for
136
89
33
191
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Tulsa, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 May 2014

Rooms are clean and fresh, bed was comfortable, internet work as it should. Some staff need improvement at the front desk! Food was extremely good for hotel! Staff for breakfast, dinner, and bar are top notch! With that said I will must likely staff here again simply due to location.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery, Alabama
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 May 2014

Hope I'm lucky enough for the next mandatory training to be scheduled here again. First time to the Wildwood suburb of Atlanta. This hotel was - among many other qualities - extraordinarily welcoming. The staff, especially the front desk manager while I was there, were prompt, courteous, and interested in guests having a good experience. Clean room, fresh fruit, cookies, coffee/tea always available to guests. Comfortable and stylish lobby with plenty of seating. Sits near beautiful fresh neighborhoods as well. You will enjoy.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dhr199s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simi Valley, California, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

I try to stay at Hilton properties when possible and this Hilton Garden Inn is convenient to my local office, the staff is super friendly and the rooms are clean and spacious. Breakfast, although not free, was very good having both made-to-order items as well as a reasonably varied continental buffet with fresh fruit, pastries and cereals. My only complaint is that my "adjustable" bed wouldn't adjust -- the firmness control didn't do anything and one side was way too soft. If I had been staying for more than one night, I would have said something and I'm sure the staff would have made it right. I will certainly stay there again when in town but will check for bed firmness immediately on arrival.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crossville, United States
1 review
5 of 5 bubbles Reviewed 14 May 2014

The Hilton Garden Inn was everything expected and more. The staff was extremely courteous and helpful. The rooms were clean well furnished and comfortable. Definitely would recommend! However I doubt I will post any more trip advisor reviews since they require too many characters.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, MI, United States
1 review
5 of 5 bubbles Reviewed 14 May 2014

The Hilton Garden Inn always has very nice decor with great people. The rooms were what a hotel room should be, nice amenities and not outrageously priced. The location was very convenient, and very pleasant. The people there were very helpful with suggestions in getting around town for a festival or other requests and questions. Friendly and professional, nice stay.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring Valley, United States
2 reviews
4 of 5 bubbles Reviewed 9 May 2014

Great hotel, i was very pleased. There was a lady who worked in the breakfast area that made it a pleasure to eat there. The room was in very nice condition, there was ample parking and the restaurants in the area were very good.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jacques A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Atlanta NW/Wildwood

Property: Hilton Garden Inn Atlanta NW/Wildwood
Address: 3045 Windy Hill Rd SE, Atlanta, GA 30339-5604
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Atlanta
#21 Business Hotel in Atlanta
#43 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Atlanta NW/Wildwood 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Nw/Wildwood Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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