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Reviews (139)
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Reviewed 13 July 2017

Upon arriving, there was a valet who offered to help with our luggage. It was busy and he went to get a luggage cart. I was greeted with a friendly smile and asked what brought me to the area. There is a $25 charge for parking which is expensive for the area; it was not at the airport. The pool was clean and plenty of towels. Could have more chairs for the guests. There is free Wi-Fi.

Our room was 715 and had a view of the parking lot. About one hour into the stay, I notice a busted pink balloon on top of the lamp. My husband noticed tape and streamers on the wall. I gave my complaint to the Operations Supervisor. She was kind enough to offer another room. We decided to stay in Room 715 due to the hassle of moving all of our luggage to the third floor. My husband attempted to use the room key for 715 and could not get in;therefore, he had to make another trip to the lobby. area. I received a call from Angela stating for our inconvenience of the room not being clean, the $25 parking charge would be removed from our bill which it was upon check out. The Operations Supervisor was very accommodating, friendly and apologized.

For a Marriott brand, this location was disappointing. Upon using the microwave, found hair. The toilet seat was loose. There was only one garbage can in the room along with one roll of toilet paper for 4 people. The elevators were extremely slow, it would appear only 1 was operating and the hotel was fully booked. The breakfast was OK. The food did not taste fresh and people had to keep asking for refills. There should have been more staff for breakfast.

The best part of this location-rate was $80 per night, the lobby and valet.

Room Tip: Do not choose room 715-view of parking lot
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Brockport95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, Manager at SpringHill Suites by Marriott Atlanta Buckhead, responded to this reviewResponded 14 July 2017

Brockport95, We sincerely apologize for the issues described. We have shared your feedback with our housekeeping team to ensure immediate corrective action is taken.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

Good
- The location
- The front desk people were VERY nice, polite and helpful.
- The room itself was fine.

Bad
- The rooms could be cleaner. You can see the dirt in the refrigerator and there was debris under the couch when we pulled out the bed.
- The breakfast was difficult. One day there was a long line for eggs. I agree with others that said there wasn't enough food. I ate in shifts as food was refilled as it was good very quickly. The tables were dirty. They need to throw more people on that situation.
- Our couch had a lot of spots.

Overall, an okay place to stay with the hotel's front desk staff punching it up to 4 stars.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Travelingaroundtheus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017 via mobile

This hotel isn't anything amazing, this is your typical 3-star hotel but, the room was clean and the beds were comfortable. The hotel is in a good, safe location. This was my first time at a Springhill and I thought the rooms would be bigger. For the morning breakfast there is three waffle makers but on a busy weekend a number of people were waiting in line to use them. I would suggest the hotel to at least get another waffle maker.

Stayed: June 2017, travelled with family
Thank Victoria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, Manager at SpringHill Suites by Marriott Atlanta Buckhead, responded to this reviewResponded 28 June 2017

Victoria J, thank you for your feedback. Rest assured your feedback and concerns will be addressed with the appropriate hotel teams to improve our guest experience.

We look forward to hosting you again when you return to Atlanta!

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Reviewed 24 May 2017 via mobile

Hotel Room was nice enough. Bed a little hard though and air was uncontrollable. But the complimentary hot breakfast was absolute chaos!! Not enough food for the amount of people trying to eat. Nor was there enough seating. The food was very marginal to say the least and there was one toaster for hundreds of people to use. Plus a knob was broken off of it and it did not toast properly. I think Marriott has enough money to spring for a couple of new toasters for the masses!! Pastries were a bit stale! Coffee weak! For a Marriott hotel located in Buckhead Atlanta, Ga this was just sub-par! I was expecting more forMother's Day!! Come on Mr. Marriott!!

Stayed: May 2017, travelled as a couple
2  Thank Sue1851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, Manager at SpringHill Suites by Marriott Atlanta Buckhead, responded to this reviewResponded 27 May 2017

Thank you for your feedback Sue1851. Please know your concerns wills be addressed with our staff so that we can better serve our high valued guests like yourself moving forward.

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Reviewed 12 May 2017 via mobile

I always stay here for business. It's super convenient to the city and those places north of the city. Buckhead is a hip part of town. Close to many good restaurants and right next to freeway access. Staff is always nice and the rooms are great as well. Includes free breakfast.

Stayed: May 2017
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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