My husband and I had four very pleasant nights at the hotel, which is centrally located. It is in a pocket of downtown which is pretty rundown and the area was not very busy during our stay (Labor Day weekend), right by the Five Points MARTA and Atlanta Underground. We've lived in big cities most of our lives and we always felt safe walking to and from the hotel, but that was in part because there are always a couple of police cars hanging around -- good that they are there, bad that they need to be there.
The hotel itself was very well priced at the DragonCon rate of $129 per night, with very large rooms -- suites in fact: in suite 801 we had a decent lounge with TV, fridge, microwave and sofa (which folds out into a second bed). The bedroom was a decent size, with a second TV (HBO included), as was the bathroom. The bed seemed clean (see below), though the mattress was rather too soft. The hotel also good amenities: free wifi, plus a complimentary breakfast of the usual fare (waffles, muffins, cereal), run by two incredibly chirpy and friendly staff -- we loved them!
Now for the bad parts:
First, there were bed bugs. On our return home we noticed bed bug bites springing up everywhere. We have checked our own bedroom and apartment thoroughly (being understandably worried) and found nothing, so can only assume that they come from our stay at the Fairfield. Obviously, this has been a pretty annoying and disappointing thing to come home with.
Second, one evening we came back to the room and found that it hadn't been cleaned. No big deal, but the next morning we asked the front desk to make sure it did get cleaned that day. My husband left a pair of Apple earphones out before we left -- he specifically remembers placing them on his bedside table. On our return late that evening they were no longer there. We searched the room thoroughly (going through the sheets, looking under the bed, and through all of our bags). We never found them.
We had to check out in the morning and the front desk were helpful enough about it and helped search as well. However they promised to follow up with their manager and call us the next day, but then never did. We called them a week later and were told that: the earphones had not turned up, the hotel does not take responsibility for loss, and they would give us extra Marriott elite member points for my inconvenience. We know most hotels have similar policies and obviously we understand it's a risk to leave any valuables or personal items in the room. But we would have appreciated more proactive follow up from the hotel, and for the earphones to not have been "lost" in the first place.
- Official Description (provided by the hotel):
- As a premium, boutique downtown Atlanta hotel, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining, and entertainment. Overlooking the breathtaking Atlanta skyline, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park, and Georgia State University. Set in a historic building, our all-new hotel underwent a multi-million dollar transformation with 11 floors added to the a five-story structure originally built more than a century ago. We kept the historic exterior intact, and several elements within our hotel have been incorporated into our hotel's unique design including the original iron staircase located in the lobby. All of the rooms in the hotel feature marble-topped wet bars with microwaves and refrigerators, sleeper sofa, free WiFi, two LCD televisions, and deluxe pillow-top mattresses. ... more less
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- Also Known As:
- Comfort Suites Atlanta Downtown Hotel Atlanta