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“Great Hotel - Questionable Area”

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Fairfield Inn & Suites Atlanta Downtown
Ranked #83 of 173 Hotels in Atlanta
Panama City Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel - Questionable Area”
Reviewed 3 September 2013

This hotel is great... the rooms are very clean, the staff is very helpful. The one concern I had was the area. I wouldn't advise venturing out at night alone - this is DOWN TOWN ATLANTA. The shuttle service was great.. the driver very friendly.

Room Tip: The higher rooms are less noisy
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 26 October 2013
Thank you for choosing to stay at our beautiful hotel and for sharing your review with other travelers. We hope you will have the opportunity to return back to stay with us again at the Fairfield Inn & Suites Atlanta Downtown.
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575 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2013

Although the staff is very friendly and helpful, the rooms are very clean, plenty of room, furnishings are updated, however, the carpet in our room and in the hallways, at least on our floor, was very old and worn. The internet did not work in the rooms, only in lobby and lounge. There is a workout room, but no pool. There is entrance to the Atlanta Underground across the street and down on the corner is the centralized Marta station, with trains going in all 4 directions. Although the neighborhood was not the best, streets were dirty/littered, in all the shops and restaurants in the area that we went into, the workers greeted you friendly and were very pleasant. It is a decent hotel, however, I have to say it is a 2 star hotel with a 4 star price, not worth the $181 per night.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank raymondmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 26 October 2013
The great service our team strives to provide is a great reason for choosing our hotel and the family suites are another great reason. We apologize for the internet issues that occurred during your stay, since then our entire internet system has been upgraded. We hope you will return to see us again at the Fairfield Inn & Suites Atlanta Downtown if you return to the Downtown Atlanta area in the future.
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laffyatte lousiaanna
1 review
Reviewed 26 August 2013

I felt like i was at home alphonso was amazing he made me laugh and made my day also cathy was on the money with breakfast and xochilt the housekeeper was amazing and i will defently return as many times as possible

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veronica s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 26 October 2013
The great service our team strives to provide is a great reason for choosing our hotel and the family suites are another great reason. We hope you will return to see us again at the Fairfield Inn & Suites Atlanta Downrtown when you return to the Downtown Atlanta area in the future.
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Zama, Japan
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2013

This hotel was in a good/bad location. It was close to Olympic Centennial Park, so the Georgia Aquarium, World of Coke, etc, but everything else around the hotel was run down and a bit on the rougher side. They compensate by having safe valet parking, and a controlled access front door, which was appreciated. The hotel is also right near the train, and close to a police station, so there were always at least 10-15 people loitering around outside. The hotel provided breakfast, which is always nice! The room was ok-we had been looking for the 2 separate rooms since we have a kid, and that was perfect-although we were expecting the door to be solid, and it was not, so that was a bit of a let down. The room was ok-it wasn't super clean, and there were cracks in the sink and the counter top, which I wouldn't have expected, being a newly remodeled hotel. The shower was nice, lots of hot water, and great water pressure. The customer service was excellent, though, everyone greeted us, the people in charge of breakfast welcomed us and even remembered our favorite foods! The bed was very soft, and the sides were worn, so you would kind of roll off if you got too close. Also, the pillows were horrible! All feather, and so mushy, I literally slept with 5 of them just to support my back/neck!

Room Tip: Definitely ask for a higher floor-you get a better view, and you can avoid the street noise.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bandacarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 26 October 2013
On behalf of the entire team of the Fairfield Inn & Suites Atlanta Downtown, we would like to offer our sincere apologies for our hotel not living up to your expectations. We thank you for choosing to stay with us on this visit and for sharing your thoughts in this review of our hotel.
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Macon, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2013

Though this hotel is somewhat conveniently located near popular attractions and the staff was friendly. I was appalled by the room having NO A/C ( this was reported to the front desk)We were not offered another room and were miserable for the entire night. The hallway was MUCH cooler than the room. DOES HOUSEKEEPING EXIST? Sadly the room was not clean- the bed lining appeared to have just been sat on, the bathroom was NOT clean - hair from previous guests, there was absolutely no shampoo or other complimentary toiletries that we were accustom to having from this hotel brand. The rooms view lacked that there of. The office chair at the desk was broken. However the gentleman that valet parked our vehicle was extremely courteous and assisted in everyway with our luggage. We will NOT visit this location again!!!

Room Tip: I would not recommend unless you were looking for a lower level of service.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jcgal74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 26 October 2013
We thank you for sharing these observations where our hotel did not live up to your expectations and we hope you will accept our apologies for this. Our management team has reviewed your comments and we are working on corrective actions to resolve anything we have not already resolved. We thank you for your review and your feedback which we are using to improve the experience other guests will have at the Fairfield Inn & Suites Atlanta Downtown.
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Travellers are raving about these Atlanta hotels

Athens, Georgia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 August 2013

Customer service at its best! So I contacted the hotel spur of the moment as my dad was unexpectedly hospitalized in Atlanta. We definitely wanted to find a hotel that wouldn't be too expensive, but we also didn't want to skimp on quality. I called the hotel to check for availability and the customer service rep was helpful, friendly, and understanding!!! Upon our arrival, we were greeted by an awesome valet staff! Once we entered the hotel, it was as if we had stepped into a luxurious, five-star hotel!! The entire staff was amazing from start to finish and the room was jaw-dropping!!!! It was also nice to be able to go down to bar which was located in the hotel!!! I would recommend this hotel to anyone staying in the downtown area! Oh and not to mention it's steps away from Underground and the fact that there's a Waffle House adjacent to the hotel is definitely a PLUS!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anetra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 16 October 2013
Thank you for taking the time to write an excellent review about your stay! I am so glad that our staff was able to make your stay a pleasant one. We would be happy to host you again on your next trip to Atlanta!
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Windsor, Massachusetts
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2013

Really liked this newer property. Starting with safe valet parking, Guest services was consistently helpful and professional (reflects great training and hiring too!) Spacious room with separate TV area...could even watch 2 TVs from bed!!!...And its located next to a Waffle House.. Made the combo work/fun trip stress free!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 16 October 2013
We thank you for taking the time to write a review about your stay with us! I am so happy to hear that our location and service was exactly what you were looking for on your trip to Atlanta. We hope to host you again on your next trip to the Peach State!
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Additional Information about Fairfield Inn & Suites Atlanta Downtown

Property: Fairfield Inn & Suites Atlanta Downtown
Address: 54 Peachtree St SW, Atlanta, GA 30303-3151 (Formerly Comfort Inn & Suites)
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #83 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Downtown 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
As a premium, boutique downtown Atlanta hotel, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining, and entertainment. Overlooking the breathtaking Atlanta skyline, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park, and Georgia State University. Set in a historic building, our all-new hotel underwent a multi-million dollar transformation with 11 floors added to the a five-story structure originally built more than a century ago. We kept the historic exterior intact, and several elements within our hotel have been incorporated into our hotel's unique design including the original iron staircase located in the lobby. All of the rooms in the hotel feature marble-topped wet bars with microwaves and refrigerators, sleeper sofa, free WiFi, two LCD televisions, and deluxe pillow-top mattresses. ... more   less 
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Also Known As:
Comfort Suites Atlanta Downtown Hotel Atlanta

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