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“Smart Roaches”

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Fairfield Inn & Suites Atlanta Downtown
Ranked #94 of 173 Hotels in Atlanta
Reviewed 12 September 2013

To make this review short and concise....Front Desk Jasmine and Cherie were GREAT and the Ladies in the breakfast bar were fantastic....but once I got in my room my TV in the bedroom did not work and there were 2 roaches in my room when I was getting ready to leave.....I reported all of my issues to the night auditor and the General manager, Muctar, who in a very condescending tone stated that when he went up to the room he didn't see any roaches (I guess they were smarter than he thought, they left before he got there) and that he didn't know why the TV didn't work.....I called the general manager later that day to follow up, but he was very terse on the phone and basically he was rather unconcerned when I advised of the review I would give. He stated for me to do what I have to do.

The hotel is right next to the "Underground" which have some very questionable characters that constantly hang around the hotel......and don't be in a rush in the morning because they are subject to put your belongings in the wrong car and after they remove your belongings from the wrong car they realize they left something in the trunk, but oops the person has already pulled off and started their day....so if you want to see smart roaches, and questionable characters....then that is the place you would want to be!

  • Stayed: September 2013, travelled on business
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1  Thank S_DEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

We thank you for sharing these observations where our hotel did not live up to your expectations and we hope you will accept our apologies for this. Our management team has reviewed your comments and we are working on corrective actions to resolve anything we have not already resolved. We thank you for your review and your feedback which we are using to improve the experience other guests will have at the Fairfield Inn & Suites Atlanta Downtown.

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383 - 389 of 611 reviews

Reviewed 10 September 2013

We were in Atlanta for the DragonCon convention and found the Fairfield Inn & Suites Atlanta Downtown. We found the staff warm and wonderful.

This hotel is quite an old building. It was erected circal 1914 when it was first an office building. At a later time (we were told) it was used as a school dormatory. Now a Fairfield, it still shows some of the beautiful turn-of-the century architecture.

We hope to visit this hotel the next time we visit Atlanta.

  • Stayed: September 2013, travelled on business
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1  Thank anddragonsohmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

We thank you for sharing your thoughts in this review with other travelers. We are pleased to hear your high praise of our hotel in which we take great pride. We appreciate that you choose to stay at our hotel and we look forward to your return to the Fairfield Inn & Suites Atlanta Downtown when you visit the Downtown Atlanta area again.

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Reviewed 3 September 2013

It is ideally placed near the metro and clost to main tourist attractions (TurnerField, CNN, World of Coca Cola, Aquarium, Olympic Park etc). However, the immediate area surrounding the hotel is very unpleasant...not somewhere to be after dusk! There are staff at the door, which help you to feel safe. The hotel staff... reception, house keeping, breakfast room... were are very friendly and helpful. They made sure that our stay was as pleasant as possible. We had a good size room, with small lounge area - pull out sofa - and small kitchen area. Our room had a great view looking south of Atlanta ...

  • Stayed: July 2013, travelled with family
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1  Thank 5inatent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

We thank you for your review and for choosing our hotel. The one bedroom king suite you mention is very popular with families because of the door that separates the bedroom from the living room area. This provides privacy for family members in both areas, both of which contain a Panasonic 32” flat screen LCD TV. The bedroom has a king size bed and the living room contains a sofa bed. Like every room or suite in the hotel, the one bedroom king suite also has a mini-refrigerator, microwave, coffee maker and hairdryer. We hope you will return to visit the Fairfield Inn & Suites Atlanta Downtown on a future visit to the Downtown Atlanta area.

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Reviewed 3 September 2013

This hotel is great... the rooms are very clean, the staff is very helpful. The one concern I had was the area. I wouldn't advise venturing out at night alone - this is DOWN TOWN ATLANTA. The shuttle service was great.. the driver very friendly.

Room Tip: The higher rooms are less noisy
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  • Stayed: April 2013, travelled with friends
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1  Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

Thank you for choosing to stay at our beautiful hotel and for sharing your review with other travelers. We hope you will have the opportunity to return back to stay with us again at the Fairfield Inn & Suites Atlanta Downtown.

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Reviewed 1 September 2013

Although the staff is very friendly and helpful, the rooms are very clean, plenty of room, furnishings are updated, however, the carpet in our room and in the hallways, at least on our floor, was very old and worn. The internet did not work in the rooms, only in lobby and lounge. There is a workout room, but no pool. There is entrance to the Atlanta Underground across the street and down on the corner is the centralized Marta station, with trains going in all 4 directions. Although the neighborhood was not the best, streets were dirty/littered, in all the shops and restaurants in the area that we went into, the workers greeted you friendly and were very pleasant. It is a decent hotel, however, I have to say it is a 2 star hotel with a 4 star price, not worth the $181 per night.

  • Stayed: August 2013, travelled with family
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2  Thank raymondmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

The great service our team strives to provide is a great reason for choosing our hotel and the family suites are another great reason. We apologize for the internet issues that occurred during your stay, since then our entire internet system has been upgraded. We hope you will return to see us again at the Fairfield Inn & Suites Atlanta Downtown if you return to the Downtown Atlanta area in the future.

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Reviewed 26 August 2013

I felt like i was at home alphonso was amazing he made me laugh and made my day also cathy was on the money with breakfast and xochilt the housekeeper was amazing and i will defently return as many times as possible

  • Stayed: August 2013, travelled on business
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Thank veronica s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

The great service our team strives to provide is a great reason for choosing our hotel and the family suites are another great reason. We hope you will return to see us again at the Fairfield Inn & Suites Atlanta Downrtown when you return to the Downtown Atlanta area in the future.

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Reviewed 22 August 2013

This hotel was in a good/bad location. It was close to Olympic Centennial Park, so the Georgia Aquarium, World of Coke, etc, but everything else around the hotel was run down and a bit on the rougher side. They compensate by having safe valet parking, and a controlled access front door, which was appreciated. The hotel is also right near the train, and close to a police station, so there were always at least 10-15 people loitering around outside. The hotel provided breakfast, which is always nice! The room was ok-we had been looking for the 2 separate rooms since we have a kid, and that was perfect-although we were expecting the door to be solid, and it was not, so that was a bit of a let down. The room was ok-it wasn't super clean, and there were cracks in the sink and the counter top, which I wouldn't have expected, being a newly remodeled hotel. The shower was nice, lots of hot water, and great water pressure. The customer service was excellent, though, everyone greeted us, the people in charge of breakfast welcomed us and even remembered our favorite foods! The bed was very soft, and the sides were worn, so you would kind of roll off if you got too close. Also, the pillows were horrible! All feather, and so mushy, I literally slept with 5 of them just to support my back/neck!

Room Tip: Definitely ask for a higher floor-you get a better view, and you can avoid the street noise.
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  • Stayed: August 2013, travelled with family
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Thank bandacarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kdw54, Director of Sales at Fairfield Inn & Suites Atlanta Downtown, responded to this reviewResponded 26 October 2013

On behalf of the entire team of the Fairfield Inn & Suites Atlanta Downtown, we would like to offer our sincere apologies for our hotel not living up to your expectations. We thank you for choosing to stay with us on this visit and for sharing your thoughts in this review of our hotel.

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Additional Information about Fairfield Inn & Suites Atlanta Downtown

Address: 54 Peachtree St SW, Atlanta, GA 30303-3151 (Formerly Comfort Inn & Suites)
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #94 of 173 Hotels in Atlanta
Price Range: £102 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Downtown 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
As a premium, boutique downtown Atlanta hotel, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining, and entertainment. Overlooking the breathtaking Atlanta skyline, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park, and Georgia State University. Set in a historic building, our all-new hotel underwent a multi-million dollar transformation with 11 floors added to the a five-story structure originally built more than a century ago. We kept the historic exterior intact, and several elements within our hotel have been incorporated into our hotel's unique design including the original iron staircase located in the lobby. All of the rooms in the hotel feature marble-topped wet bars with microwaves and refrigerators, sleeper sofa, free WiFi, two LCD televisions, and deluxe pillow-top mattresses. ... more   less 
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Also Known As:
Comfort Suites Atlanta Downtown Hotel Atlanta

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