This was very easily the worst Marriott I have stayed in. I have been staying with Marriott for 6 years now and have been an Elite member for all these years. I have come to love the Marriott brand, and trust the name. BUT, after this hotel, and my HORRIBLE experience, I will think twice before staying at any Marriott.
Service: The staff is very rude, not courteous and not willing to help. They actually refused to help me when they could.
Rooms: I have a heavy water leak in my bathroom one night, and had to move to another room around midnight. There was a shower pouring from the light fixture in my bathroom. And the staff came to my room and was rude. They said they knew there was a leak, but still let me stay in the room!
Safety: There wasn’t much safety in the area for a single woman to stay at, and I am surprised that Marriott has a hotel in such a location.
Room amenities: The light fixtures did not work in my new room. When I called the staff, they didn’t help either.
Cleanliness: The food mart in the lobby had the filthiest refrigerator I have ever seen. It seemed like it had not been cleaned in years, with soda and dirt leaked all over the fridge.
I had a colleague visit me for a business meeting, and I was embarrassed by my choice of stay.
I have taken pictures of all of these – the filthy refrigerator, the continuous leak from my bathroom and have shared them. I really want to warn people to stay away from this hotel. This should not be under the Marriott brand – it gives all hotels a bad name.
When I shared my story with my colleagues, they were glad they chose Sheraton, Hilton, etc.
- Official Description (provided by the hotel):
- As a premium, boutique downtown Atlanta hotel, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining, and entertainment. Overlooking the breathtaking Atlanta skyline, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park, and Georgia State University. Set in a historic building, our all-new hotel underwent a multi-million dollar transformation with 11 floors added to the a five-story structure originally built more than a century ago. We kept the historic exterior intact, and several elements within our hotel have been incorporated into our hotel's unique design including the original iron staircase located in the lobby. All of the rooms in the hotel feature marble-topped wet bars with microwaves and refrigerators, sleeper sofa, free WiFi, two LCD televisions, and deluxe pillow-top mattresses. ... more less
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- Also Known As:
- Comfort Suites Atlanta Downtown Hotel Atlanta