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“Nice spacious rooms - Awesome staff”

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Fairfield Inn & Suites Atlanta Downtown
Ranked #82 of 173 Hotels in Atlanta
Waycross GA
Level 6 Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice spacious rooms - Awesome staff”
Reviewed 9 August 2014

The breakfast buffet staff made my stay and rating higher. They were so cheerful and helpful! A great way to start the day. Rooms are nice and spacious. Location is close to Marta and underground Atlanta. It is a bit intimidating with all of the people hanging out by the Marta station, but we walk to the GA dome for a football game and came back late at night with no problems. No one asked me for money either. Valet parking is best choice. Limited fitness center as to be expected, but the equipment needs some maintenance. Some dumb bells would be a nice addition. I wish more of the historical features were visible.

Room Tip: Away from the main road. Voices carry.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank OrrMcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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578 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Crawfordville
2 reviews
Reviewed 8 August 2014

Thank goodness for Jacob and his friendly phone side manner. He eagerly accommodated all 6 of us during a last minute hotel change on a very busy weekend in Atlanta. Rate is great value for the beautiful 2bed suites 2'tvs and a couch area so you don't have to be in bed and watch television. What a relief it was to find this gem!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cburn711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon cburn711,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 6 August 2014

Located in the heart of downtown Atlanta, conveniently in front of Underground Atlanta and the 5 points train station this hotel is beautiful. The valet service was efficient and they were swift and very friendly. They offer a free shuttle to take you around the city as well as free taxi service. They even shuttle you to the Marriott Marquis if you are interested in swimming which is great plus because I have a child. The staff was exceptional especially Joseph, Jasmine and Alphonso! Definitely ask for their assistance because they were super nice! They checked me in, assisted me with anything I needed over the entire weekend and even offered suggestions about local dining and entertainment. All staff I came in contact with were friendly and the guests were friendly as well. Breakfast was delicious. They had fresh fruits and juices, coffee, eggs, sausage, oatmeal, bagels, a host of pastries, and more. They even had turkey and pork options. Thank you! The rooms had wonderful interiors and it was very spacious and clean! You can’t find a better hotel downtown Atlanta for the price. I will definitely stay with them again and I recommend them to anyone coming in town. I have stayed at many different hotels in Atlanta and this experience was by far the best. They also are very popular for hosting events so I would book far in advance because they sell out quickly which is a testament in itself to the quality, price value, and customer service.

Room Tip: Ask for Alphonso, Jasmine, or Joseph for the best room choices available.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Demetra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon Demetra W.,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 August 2014

The hotel staff is fantastic, the desk, etc. are great. Now lets talk about the morning staff. Cathy LaTonia and Shirley. They are just plain amazing. I have stayed in hotels all over the U.S. Canada, the Caribbean, and Europe I have never had a more wonderful and great staff in the breakfast area. I have never had a staff sing to us at breakfast. they are truly wonderful.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank denrosesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon denrosesc,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 August 2014

I had a wonderful time staying this week at the Fairfield inn. I really had great customer service by Alphonso, Francois, and Security Bill. Alphonso always made sure I got everywhwere I needed to be on time. Francois was a gem. He constantly checked on me to make sure I didnt need anything. Security Bill was the highlight of me day. They all kept me laughing. I just want to thank you all for making my first trip to Atlanta a great one.

From the Kansas City Crew

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Takisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon Takisha C.,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory and that the staff made you feel welcomed.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014

Upon entering he hotel we were greeted with a warm welcome and hospitality. That was just the beginning. Each morning we were greeted at breakfast by Cathy, LaTonia or Shirley making sure I breakfast experience was filling. These ladies spoke to everyone that entered making sure everyone was taken care of, and what was available. They even had songs about working hard for the money and Fairfield knows how to treat you right. this was not something fake but genunion. (I worked retail for 23 years and Continue to travel alot, you do not see this level of hospitality anwhere. They need to train people how to serve, have fun and love it.
I would like to mention the front desk Dominque James, Joseph Spears concern and patience with patrons. Alphonso and Ms. Bell with the hectic scheduling of our conference Gospel Music Workshop of America, getting us to and from meeting. Just polite. Thank You Fairfield Team you are the best!!!

Sandra Shackelford Compton CA

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ANOINTEDDANCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon,

We have received your review about your most recent stay with us. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. We are happy to hear that your overall experience was satisfactory.

Thank you for taking the time and sharing highlights of your stay. We look forward to seeing you again on your next visit to Atlanta.

Sincerely,

Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2014

I stayed at this property, on arrival there was a terrible smell in the lobby , when I finally checked in, my cable tv, internet, refrigerator, nothing works even the elevators were banging so loud carpet on the rooms and hall look a mess. This hotel should no way be called a marriott.

Room Tip: Not a good location , homeless people all over the entrance
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  • Stayed March 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold J, Manager at Fairfield Inn & Suites Atlanta Downtown, responded to this review, 25 August 2014
Good afternoon John P.,



We have received your concern about your most recent stay. Our staff strives to ensure that each of our hotel guest receives the greatest customer experience. Unfortunately, it appears that we did not met your expectations during your visit. We would like to apologize for the inconveniences you encountered and ensure you we are doing everything to prevent this from occurring in the future.

We hope that you would consider staying with us again if ever in the Atlanta Area. Your feedback is greatly appreciated, as we take matters like this serious.

Thank you for taking the time and bringing this matter to our attention. Please let us know if there is additional we can do to enhance your overall experience going forward.


Sincerely,



Dimetrius A. Blackmon
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Atlanta Downtown

Property: Fairfield Inn & Suites Atlanta Downtown
Address: 54 Peachtree St SW, Atlanta, GA 30303-3151 (Formerly Comfort Inn & Suites)
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #82 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Downtown 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
As a premium, boutique downtown Atlanta hotel, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining, and entertainment. Overlooking the breathtaking Atlanta skyline, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park, and Georgia State University. Set in a historic building, our all-new hotel underwent a multi-million dollar transformation with 11 floors added to the a five-story structure originally built more than a century ago. We kept the historic exterior intact, and several elements within our hotel have been incorporated into our hotel's unique design including the original iron staircase located in the lobby. All of the rooms in the hotel feature marble-topped wet bars with microwaves and refrigerators, sleeper sofa, free WiFi, two LCD televisions, and deluxe pillow-top mattresses. ... more   less 
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Also Known As:
Comfort Suites Atlanta Downtown Hotel Atlanta

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