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“Large room, great staff”

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Hilton Garden Inn Atlanta Downtown
Ranked #45 of 173 Hotels in Atlanta
Certificate of Excellence
Plymouth, MA
Level 5 Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Large room, great staff”
Reviewed 12 February 2014

I stayed at the hotel for 2 nights. Check in was a breeze and the desk clerk was very nice. The room was on the 3rd floor, there was no problem with street noise at all. The hotel is right across the street from the aquarium. The room was larger than a normal room. We ate one night at Legal Seafood as we were very tired.

We had breakfast both days at the hotel, $12.95 for a full buffet breakfast. The chefs made eggs, omelets, french toast and pancakes to order. Very good! You could easily fill up at breakfast and skip lunch.

My only complaint was about housekeeping. The housekeeper left us with 1/2 roll of toilet paper and no tissues (no spare roll!). I had to call down to the front desk for another roll and a box of tissues. But it took 45 minutes for the TP to get to us. Other than that, it was a great stay.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scuba62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 18 February 2014
Dear Valued Guest,

On behalf of the team, we're grateful that you took time to share your experience with the Trip Advisor community. Our breakfast team is the best around we pride ourselves on helping guests get off to a great start with a great breakfast.

I appreciate you bringing your housekeeping challenges to our attention. Rest assured that we will use this as a training opportunity to ensure that we don't run into this issue going forward.

We hope to have a chance to serve you again if your future travel plans include Atlanta.

Warm Regards,

Harman Hall, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
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English first
Waterloo, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2014

We spent 2 nights at the Hilton Garden Inn, Atlanta and were very impressed by the staff and the hotel itself. The rooms were clean and comfortable and the customer service was exceptional. The staff went above and beyond to ensure that our stay was the most enjoyable it could be. The desk staff was very helpful too with suggestions of local restaurants and any other questions we had. I would highly recommend this hotel and if we are ever in Atlanta again this will be the hotel we choose.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 7 February 2014
Thank you so much for sharing your feedback with the Trip Advisor community. Our team takes great pride in providing our guests with an exceptional service experience. We appreciate you allowing us to serve you. Should your travels plans include Atlanta, we'd love to host you again!

Sincerely,

Harman Hall, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garner, NC, United States
1 review
Reviewed 5 February 2014

Chose this hotel for location near Georgia Aquarium and Coke museum...across the street. Staff was very friendly and courteous. Great breakfast, is somewhat pricey but probably typical for downtown Atlanta.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 7 February 2014
Dear Valued Guest,

We are grateful that you took time to post a review of your experience. My team never gets tired of hearing that guests are pleased with how they are treated! We hope to have an opportunity to serve you in the future.

Warm Regards,

Harman Hall, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 3 February 2014

My friends and I had a great guest experience at the Hilton Garden Inn Atlanta Downtown in Atlanta, GA it was truly a pleasure in every way. The staff is well trained and genuinely concerned with customer perceptions. When we arrived, we were warmly greeted by Adrean and Nakobi. Adrean quickly and professionally procured the needed information to establish our check-in status and immediately offered to assist with anything we might need during our stay. He wrote his name on the room key sleeve so we would have a contact name if needed. The room was very comfortable and clean. Everything was in its place. Our stay with you ran for five days; when we checked out Nakobi demonstrated the same genuine care and professional concern that Adrean had exemplified when we checked in. Susan was also very helpful; she offered assistance with suggestions for nearby restaurants. She inquired as to our comfort and again offered her assistance. Your people are your most valuable resources. Your Human Resources group must be very gifted at identifying talented people and then inspiring them to embrace their work as much more than just a job. Congratulations on having such a great team!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 4 February 2014
Dear Valued Guest,

Thank you for the flattering review you posted of your experience. I'm grateful that you highlighted the talents of a few of our team members by name. Although I make a genuine effort to pay kudos where and when it's due, it means a lot more when it comes directly from a guest like you. I've passed along you feedback to the team and I'll make sure to recognize Adrean, Nakobi and Susan at our next team gathering.

In Service,

Harman Hall, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014 via mobile

The location was absolutely amazing! 2 min walk to Georgia Aquarium and the Coca Cola museum and 5 min walk to CNN. Everybody at the hotel was very friendly. The breakfast was great, even though not included. We ate both evenings at the Legal Sea food restaurant at the hotel. The food was just wonderful, I can highly recommend it, and the prices very reasonnable. I would love to stay at this hotel again.

Stayed January 2014, travelled with family
Helpful?
1 Thank Janni1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 4 February 2014
Dear Valued Guest,

We sincerely appreciate you posting a review about your experience. Our team is proud to provide a warm and friendly guest experience as a compliment to our awesome location. We understand that you have many hotels from which to choose and we're grateful that you chose us.

We hope to see you again!

Sincerely,

Harman Hall, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 5 Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 January 2014 via mobile

Service is great, rooms have queen beds, location is walking distance to all the major attractions. Staff is friendly and helpful. Very comfortable for two moms and two girls. Breakfast is $13, but free for kids under 12!

Stayed January 2014, travelled with family
Helpful?
1 Thank CharlotteHills5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 20 January 2014
Thank you so much for taking a few moments to post a review. We're thrilled to know that the location of our property was convenient for your travel itinerary. Your business is sincerely appreciated and we hope to have an opportunity to see you again.

Best Regards,

Harman Hall, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2014

The pillows and bed are very uncomfortable. The printer is out of ink and it took 2 days to get it changed. It is above an arcade business and we could hear all of the music from our room. The service is not very good and I tried to eat at the "Legal Seafood Restaurant" and was not able to charge it to my room even though the restaurant is connected to the hotel. The service at the restaurant is horrible as well. It took 45 minutes to get our food and over 10 minutes for someone to take our drink order.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 18 January 2014
Dear Valued Guest,

Thank you for taking time to share your experience. Although I was disappointed with your experience, I'm grateful that you chose to share it with me. I speak for the entire team when I say that your service experience is the most important thing to us. I have passed along your feedback to the General Manager of the restaurant; I'm sure she would invite an opportunity to speak with you personally about your experience. Relative to your hotel stay, I humbly request a second opportunity to provide you with the world-class experience of which I know we are capable. Please feel free to call me to discuss further. My direct line is (404) 704-8042.

In Service,

Harman Hall, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Atlanta Downtown

Property: Hilton Garden Inn Atlanta Downtown
Address: 275 Baker St NW, Atlanta, GA 30313-1801
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Atlanta
#40 Romantic Hotel in Atlanta
#47 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Atlanta Downtown 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Contemporary interior design with stunning aquatic murals in the hotel's guest room corridors. Enjoy our many services and features such as complimentary weekday USA Today, complimentary wireless high-speed Internet access throughout the hotel, Pavilion Pantry sundry and convenience mart, complimentary business center, in-room dining, valet service, ADA accommodations, safety deposit boxes, in-room safes, self and valet parking.Heated indoor and outdoor pool, game room, laundry room. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Downtown Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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