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“Great room, very slow restaurant service”
Review of Ellis Hotel

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Ellis Hotel
Ranked #48 of 171 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Grosse Pointe Woods, Michigan
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great room, very slow restaurant service”
Reviewed 11 September 2011

We stayed at the Ellis September 9 and 10 while in town visiting friends. It's easy to get to from the airport, as it is right next to a MARTA station. Our room and the common areas were clean and updated. The staff at the front desk and housekeeping were all friendly. Our room was on the 8th floor and faced Peachtree, which provided a nice view, but there was quite a lot of noise from the bar next door on both nights.

My major complaint was the very slow service at the Terrace for breakfast. It took a long time for our food to arrive both mornings, and the wait staff was not very attentive. The food was great, however, which is why we went back Sunday morning. Also, the lobby coffee bar that is advertised is simply a self-serve coffee station. It does not have any of the "coffee drinks" advertised. The coffee was good, but a bit of a let down.

We also got a great room deal on the hotel website with an advance nonrefundable reservation. We saved about 40%.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank timlowe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Atlanta
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 September 2011

I stayed at this hotel because of a Living Social deal I purchased and because it was the beginning of a surprise birthday week for my fiance. I must say that the renovations done on the inside of this hotel are great.

The service at the hotel was superb. There were a few hiccups along the way with regards to the wine that was supposed to be in the room when we arrived and it wasn't there; and then when it was delivered it was the wrong kind; but it was eventually fixed.

The staff is really sweet; from concierge to the bellhops to the bartenders. The rooms are very small; very reminiscent of Times Square hotel rooms but they are very cozy.

The rooms were very clean and very modern. I don't have any negatives about the Ellis.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank anichols8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2011

It was a surprise trip that I planed at the last minute. I had been thinking of proposing to my wife ( again ) after 25 years of marriage. I picked the Ellis because of a referral from a friend.
I made a call after booking the room online, to get some info about the surrounding area and restaurants. The girl one the phone, who I later met, was so helpful, she gave me choices and then made the reservation for me.
Upon arrival we were greater by the valet who was very nice and showed us into the hotel.
Inside everything was perfect the staff was top notch and I will defenetly return for a longer stay. There is not enough good things I can say about the Ellis and it's staff.
Thank you guys for everything you did for my wife and I . You guys are the best

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Eloy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, Maryland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 September 2011

Older hotel with a nice update...small rooms due to age. Very helpful front desk and great bartender. Chef/cook of the restaurant wasn't available when it opened and breakfast was ridiculously late. This was not acceptable as I was there for a convention and did not have time to eat elsewhere...waitress was doing her best with no food but it was just crazy. I did enjoy my stay but for the cost I may go elsewhere next time where the chef can show up to cook breakfast.

Room Tip: try to get a room facing the 2 streets, mine had a brickwall view.
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  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jett07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The South
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 September 2011

Although we live just a few miles away we stayed at the Ellis for 2 nights while our floors were being redone.

A few pluses for OOT visitors: Across the street from a MARTA station, walking distance to those attractions I think visitors may like, a few miles to midtown and Piedmont Park, relatively close to the airport without being at the airport (which is bleak in terms of services outside of a hotel), near the major highways running through Atlanta.

The rooms are not huge but more than adequate for 2 for a few days. If you want a quieter room, ask for one not facing Peachtree. Downtown is dead at night but traffic starts fairly early.

The food at the Terrace restauant was delicious!

However, some of the negatives included: A front desk staff that copped an attitude upon check-in and while I was searching for a sweater I left in the restaurant. The issue at check in was a 'listening' problem and not comprehending when I said my SO had already checked in, not that we weren't staying in the same room. The sweater issue really irked me since the gentleman at the front desk didn't want to be bothered with making a few phone calls and tracking down my sweater (which I knew was somewhere, just not where).

The A/C was a bit of an annoyance. It ran on high and was very noisy and while it did offer some relief, it didn't work well.

The service at the restaurant was slow to say the least. If you are in any sort of a hurry, find some place else to grab a bite. Even trying to get extra lime for my drink was a trying experience and it seemed everyone else around us was having the same issues. Not sure exactly what the cause was but it seems to be a slow kitchen combined with some basic organization that is lacking (like having limes in the bar at 7:30PM). While our waiter was pleasant I think things were out of his control regarding service.

Although our experience was adequate, especially for what we needed it to be, the next time we need to move out for a few days we'll probably head towards Midtown and try our luck there.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ming1145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tlyon-mercado, General Manager at Ellis Hotel, responded to this review, 9 September 2011
We are so disappointed to read of the challenges you described in your review. I truly apologize for seemingly lack of care and focus you experienced at the hand of several of our associates.

We take your feedback very seriously and review it with staff so they know that they need to be on point 100% of the time for all our guests. Be assured your review will be read aloud at all shift meetings so all are aware of your comments.

I hope that you will reconsider your choice to not return in the future and when you do, find these shortcomings, corrected.

Thank you for your business and for your candid response. We appreciate it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, Michigan
2 reviews
Reviewed 6 September 2011

My wife and I had to go to Atlanta for a family wedding. The Ellis was one of the choices made by the bride. We are world travelers and have stayed in some fabulous hotels overseas (generally better than what we find in the States).
To our delighted surprise the Ellis was a European transplant.
The facilities had a modern European feel. The service was outstanding and highly personalized and incredibly friendly....truly matching the reputation of southern hospitality and charm. Everything about the place was wonderful.
I understand it is privately owned...it showed in the intricate details designed to make our stay seemlessly nice. Even the room maids were solicitous and charming.
It is across the street from the Ritz Carlton, which I consider the best chain in the country...I would choose The Ellis over them every time.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2011

My husband I just celebrated our newborn's 2 month birthday. With her finally being able to sleep, we decided to share her with the grandparents and have a night away from home as a treat. Since we didn't want to go too far we took advantage of a groupon deal and stayed in town at the Ellis hotel. Valet parking was convenient and hassle free. We were pleased from the moment we arrived to the time we departed. The staff was exceptional. The rooms were beautifully decorated and clean. We enjoyed dinner, a wine tasting, and breakfast in the hotel restaurant. It was a wonderful night on the town and the venue did not disappoint.

Room Tip: Ask for a room high up to enjoy the Atlanta view
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank LaureneHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ellis Hotel

Property: Ellis Hotel
Address: 176 Peachtree St NW, Atlanta, GA 30303-1707
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 171 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ellis Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
The only independent, boutique, hotel in downtown Atlanta. Ranked #2 by Conde Nast Traveler for 2016 in Nov 2016's issue. Great city-center location. Famr to table Bistro. 127 completely renovated guestrooms as of June 2017. within walking distance of all of downtown's attractions, restaurants, and corporations. Complimentary use fitness center, available 24/7. Complimentary WIFI and morning coffee in lobby. ... more   less 
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