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“Relaxing, Boutique Hotel.”
Review of Ellis Hotel

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Ellis Hotel
Ranked #42 of 173 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Atlanta, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Relaxing, Boutique Hotel.”
Reviewed 14 March 2013

Wanted to get away from the kids for a few nights and decided to stay at the Ellis. Couldn't find the valet entrance so we drove around a couple of times before realizing that the street was closed off because of road construction, the bellman ran to the end the street to get us and assist, that was a very nice touch.
Everyone, including the valet, bellman, bartender, and front desk associates, were very nice and accommodating. We were put on the opposite side of the hotel to block out the noise, which it did.
The only disappointment, (if you can call it that), was that the room was very small, but very clean, and the bed was comfortable.
We can't wait to go back when we need another break from the kids, (should be any time now).

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jeanmarie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 19 March 2013
Hello and thank you for your recent stay with us-I'm so excited to hear you had a relaxing stay away from the kids and enjoyed yourself-every parent deserves a little break:) Thank you so much for the kind words about the associates and we hope to see you again in the near future!
Sincerely,
Olya
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Delhi, India
Level 6 Contributor
475 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 14 March 2013

Arrived late at hotel. The lobby is nicely decorated but was greeted with attitude from the desk clerk. Asked about someplace near the hotel to grab a bite to eat and did not know of any place open at 1:00AM. I found that very odd for someone that is working the night shift.

The room was clean but odd layout with no room for 2 people to open two carry-on suitcases. The coffee maker does not work well and the housekeeping staff did not replace the tea.

Be careful with the room keys as they deactivated each time we left the room, had to have them replaced at least once in the two day period.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mindful_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 19 March 2013
Good Afternoon, Thank you for your recent stay with us. First of, please accept my apologies for the associate you encountered at check-in. I will personally make sure our overnight staff know what eateries to suggest afterhours. I'm glad you enjoyed the cleanliness of your room and apologize the housekeepers didn't refill your tea and there was an issue withe your keys. I hope you visit us again some time soon to find all of the above missed details corrected.
Sincerely,
Olya
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TN
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 March 2013

This visit was for our anniversary. The Ellis was very fashionable. The room was a little small, but the bed, linens, and shower were all great! I loved the modern feel of the decor. We ate at the on-site restaurant and enjoyed several cocktails. There were things to do in the area, but not much within walking distance.

  • Stayed April 2012, travelled as a couple
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    • Location
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    • Cleanliness
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Helpful?
Thank Humphres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 19 March 2013
Good Afternoon, I'm glad to hear you enjoyed your stay and your meal at the restaurant last year-it sounds like it's time for another visit:)-we are looking forward to have you as a guest again soon!
Thank you,
Olya
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Atlanta, Georgia
Level 6 Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 14 March 2013 via mobile

The hotel was unclean, loud, abd service was poor. Despite the great location, this hotel isn't worth staying at. The walls were paper thin, volume on remote was broke, thermostat was broken and my $25 breakfast came with a piece of toast. It is extremely over priced for what your getting. Other hotels around tbd area are better.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 26 March 2013
Good Afternoon, I was quite distressed to read that you had such a poor experience here at the Ellis Hotel. I would like to take this opportunity to apologize, as that was not the way we typically take care of our guests. I would like to have a chance to rebuild your trust in our hotel and invite you back to enjoy a complimentary one night stay. Please contact me directly to discuss.
Thank you,
Olya Rostova
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Malvern, United Kingdom
Level 4 Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 March 2013

I stayed at the Ellis early march on a business trip. Location is good, rooms are great- especially the bathroom.
Only complaint from a business traveller perspective is that breakfast only starts at 7 and takes a while to get going. The breakfast staff were really helpful but I think the breakfast experience could be made "Sharper" as time is always tight in the morning. If i was using the hotel for a holiday it would have been no sweat.

Nonetheless, a good find.

  • Stayed March 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TopFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 19 March 2013
Dear TopFrog, thank you for your recent stay with us-I'm glad you enjoyed the location, our rooms and staff. I apologize your breakfast experience wasn't sharp enough-our Terrace Bistro is a new addition to the hotel but are off to a great start and will be sharp before we know it:) We hope to see you next time you're in Atlanta, whether on business or leisure.
Sincerely,
Olya
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Southern Pines, North Carolina
Level 5 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 March 2013

I stayed here for a night about two weeks ago, and I was very impressed with the customer service right off the bat. The staff was very friendly and helpful. The room, while small, was very well laid out and felt much larger than it was. I loved the shower and the amount of counter space in the bathroom. I would stay here again.

  • Stayed February 2013, travelled on business
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Helpful?
Thank GBE_in_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 12 March 2013
Dear GBE_in_NC,
It was our true pleasure to have you as a guest and we're delighted to hear that you enjoyed your stay. We look forward to your return to Atlanta and hope to see you again soon.
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
171 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 5 March 2013

Booked this hotel to get my wife out of the house have a good meal and get some piece and quiet. All happened but the latter.
First I would like say the rooms are small but updated and clean, very comfortable bed, and a decent size bathroom with shower only. The hotel is small so the bar, lobby and restaurant are small. The staff was ok with the exception of the bellman who was great and should be given a managers position for his courtesey and professionalism.
Now the bad... and I will say it is not all the hotels fault. They are doing street construction outside and have laid down metal plates. Everytime a car goes over it it sounds like 2 gunshots. We were on the 8th floor and it sounded like it was just outside. if i had been on a lower floor I would have asked for my money back.The HVAC system is very loud so I turned it to auto(big mistake as it at least is loud white noise and may have masked other noise) Besides the construction and the cab driver fight at 4 am the plumbing was very loud. Everytime a toilet flushed around us it woke us up. Also the shower which has a nice shower head and pressure leaked out on the bath floor and in gallons (bad door seal). Like I said nice hotel with some noise issues. The windows should have more noise proofing.

Room Tip: Do not stay on the front side of the building until street constuction is complete. Keep the HAVC sy...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ross S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olya R, Front Office Manager at Ellis Hotel, responded to this review, 12 March 2013
Dear rwsdsc1 ,
Thank you for your recent stay and for the kind words about our staff and rooms. We're also unhappy about the construction and all the noise that comes with it; however we're glad to be a part of Atlanta's success and are being patient as the city is undergoing the Street Car project.
I see that your experience was not as peaceful as it should have been and I would like to correct that. We would like to invite you back when construction is completed to enjoy the true Ellis experience-all about relaxation and good sleep! Please contact me next time you're planning a trip to Atlanta.
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ellis Hotel

Property: Ellis Hotel
Address: 176 Peachtree St NW, Atlanta, GA 30303-1707
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 173 Hotels in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ellis Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
Luxury, boutique, hip downtown Atlanta hotel with 4 star service at affordable prices. Everything from our contemporary decor to our quietly attentive staff has been thoughtfully designed for the definitive indulgent experience. Following an impressive $28 million restoration, our hotel rooms blend sleek design and down home southern comforts with unmatched access to the heart of downtown … within walking distance of restaurants, corporations, and attractions. ... more   less 
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