Tuesday January 28,2104 an unexpected snow storm created havoc in the middle of the afternoon for everyone and the hotel become a safe haven for hundreds of stranded travelers.. The staff on hand never lost it;s composure as this day turned in to a nightmare of epic proportions. The manager on staff (didn't get her name, and believe her to be the shift manager) went so far above and beyond the call of duty, she made her guests both with reservations and those of us that wondered in comfortable and welcome.. No one was turned away, they opened extra restaurant meeting and ballroom space for people to sleep in.and everyone on staff was beyond helpful, professional, and unbelievably accommodating. One can only hope and believe that this staff must provide extraordinary service under normal conditions because they certainly did during this unexpected and unpredictable circumstances. Congratulations to the Marriott and the staff at the Atlanta Marriott NW. hotel.
- Official Description (provided by the hotel):
- Across from the Cobb-Galleria Convention Center, Atlanta Marriott Northwest at Galleria is a luxury hotel in Atlanta, Georgia offering exceptional service to make you feel at home. ... more less
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- Also Known As:
- Atlanta Marriott Northwest Hotel Atlanta
- Marriott Atlanta