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“nice Hotel” 3 of 5 bubbles
Review of Artmore Hotel

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Artmore Hotel
Ranked #17 of 172 Hotels in Atlanta
Certificate of Excellence
Lansing, Michigan
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“nice Hotel”
3 of 5 bubbles Reviewed 2 April 2014

Rooms are huge with a kitchen ( though we had no reason to use it) right next to Marta, comfortable, bathroom was cramped. There were black hairs on the bathroom floor (I'm blond and my husband grey) but we would stay again for right price.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TammynTroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,518 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
Date | Rating
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 March 2014 via mobile

Spent a extended stay at the Artmore and the friendly staff and great bar service made the experience excellent. Hotel staff has been nothing but helpful. The bar is full service and can pour a great Moscow mule. Next time I visit Atlanta you will probably find me at the fiber optic bar.

Stayed March 2014
Helpful?
1 Thank Srfrboybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, 19 May 2014
Dear Srfrboybob,

Thank you for your review! It certainly made me smile! I am so happy you had a great experience with us. We look forward to your return... we will save a seat for you at the
Studio Bar with a Moscow Mule coming right up.

Best Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

Fun "different" hotel with a great "park-once" location. My husband and I stayed here for a concert at the Atlanta Symphony Center and ate at the Nan Thai restaurant. (Several restaurants within walking distance plus High Museum, Marta, etc.) An EZ/safe walk to all. Parking is $19.50/nt valet. (3/14) Breakfast was included, which was very nice, on the lower level. We had a suite (#121) which was ground level, near an exit to the courtyard with a full kitchen fully stocked with liquor, coffee, etc. (all for a fee....even the coffee (Kurig)) Bed and living area are the same room which doesn't work if you have an early riser. Sofa hard as a rock. Great dark curtains. Bed comfy. Free WiFi. Smoking area in the courtyard. Bathroom had the weirdest set up ever. You had to walk thru the shower to get to the toilet. The shower left the whole floor sopped, even with towels to try to corral the flow. Ask what kind of shower your room has as you book. You don't want this one. Only one valet guy so plan your departure carefully as it will take awhile to get your car. We would stay here again if going to the ATL symphony for an event but I would ask a few questions re: room choice when booking.

Room Tip: Ask as you book as each room is different. Rooms either face the courtyard or the road/area. No view...
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelgal0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 28 March 2014

The staff is extremely nice and courteous. From the minute I walked in I felt that I was at home! From the front desk all the way to the valet, they treated me as if i liver there. The rooms are good size that come with mini fridge and microwave for those longer stays.I will be staying here again fore sure!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malibubean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, 19 May 2014
Dear Malibubean1,

Thank you for your review! I am so happy you had a great experience with us and that you feel at home at the Artmore.

We look forward to having you back!

Warm Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
2 of 5 bubbles Reviewed 28 March 2014

I have three nice things to say about the Artmore: great location (proximity to the Marta, High Museum, symphony hall, etc.), friendly staff, and cute décor.

But it quickly became apparent that they put all their effort into redecorating and forgot to fix things like the apparently broken thermostat (temperature control didn't work, so when we got sick of the room swinging from freezing to burning hot and back all night we just shut it off), incredibly thin walls (all the other guests were completely polite and reasonable, but we could hear footsteps from all the way down the hall and we're not at all sensitive to noise usually), and broken plumbing.

That's right, broken plumbing.

After repeatedly having to call the front desk to get a service person to come (it turns out that they only have one staff member to answer ALL service desk calls, from bringing extra towels to plunging toilets, meaning that the nearly an hour wait to get our toilet plunged is clearly management's fault), we learned from the very friendly gentleman that this guests on the previous night had also had to call him. Repeatedly. (In other words, they knew the plumbing was broken and put us in the room anyway.) We should have just demanded to switch rooms right then and there, but everyone had been so nice that we didn't want to be difficult. That was a mistake. After having to call the front desk every time we used the toilet for, shall we say, #2, for half our stay, we asked them to just leave a plunger. To their credit, they also offered to refund us for 2 nights, so we were reasonably happy. While a working toilet seemed like a minimum for a boutique hotel in the U.S., a partial refund also seemed like a reasonable solution.

Then when our refund still hadn't been processed 7 business days after we left, I called to follow up. There was a record of the decision to refund, but not record of anyone initiating it. Ok, that's annoying, but fixable. Apparently since we booked through Expedia, initiating was a little more complicated.

5 more business days go by. Still nothing. So I call again. No record of anyone initiating it. I get elevated to the financial manager, and she claims to have called Expedia and initiated it herself. She gives me a refund deadline and a case #, so I believe her. (Note: somehow between the beginning of this process and now the number of nights got switched from 2 to 1. They put it back to 2 when I pointed out the change, but this should also have been a red flag that I was being given the run around.)

12 more business days go by. Still nothing. And thus begins the cycle of calling every couple of days and getting told repeatedly that they've initiated it; no wait it hasn't been initiated; no wait it's initiated it's Expedia's fault; no wait it hasn't been NOW it is...etc.

Finally, 4 weeks after the end of my trip, I just called Expedia. There was NO RECORD of ANY attempt to initiate the refund. Expedia, to their credit, kept me on the line, called the hotel, got verbal authorization for the refund, and initiated it immediately (and this time I have the credit card receipt). They also informed me that the hotel should have been aware that they couldn't have possibly initiated the refund without ME calling Expedia and asked that I do so right away. As in, while I was still at the hotel.

Best case scenario this was a string of incompetence all the way up the management team. (But, as I said above, they were certainly friendly the whole way.) Worst case scenario it was a deliberate run-around in the hopes that I would eventually just go away. Either way, even if everything hadn't gone wrong with my credit card, I still wouldn't stay here again. There are several other lovely hotels in midtown Atlanta in the same price range with equally good (and better, depending on your tourism interests) locations that have working toilets and comfortable rooms.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank megan_driscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

We chose this hotel because it's right next to MARTA and the price was good if you book on their website. Our room was very nice, with two queens. We asked the front desk clerk for a nearby Thai restaurant and he gave us directions to Tamarind, just a few blocks away. We had a nice walk and a nice dinner. We only stayed one night, but I'd like to return to explore downtown Atlanta more.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SarahCat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, 19 May 2014
Dear SarahCat2014,

Thanks so much for taking the time to write this excellent review. I was delighted to share it with the team here. I also look forward to welcoming you back to the Artmore in the near future and hopefully for more than one night.

Thanks again!

Warm Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
parkland, florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 24 March 2014 via mobile

My husband and I were in Atlanta for a quick weekend visit. We chose the Artmore because of its proximity to Marta (right across the street) and its low rates. The Artmore is an old apartment building that has been converted into a hotel. Our room had a small kitchenette, which was perfect for making coffee and heating up leftovers. The room was a nice size and tastefully decorated. The bathroom was a bit tight, especially for my husband who is 6'4. The courtyard with fountain/fire pit was great. It is surrounded by comfortable patio furniture. The lobby bar has an excellent assortment of craft beer and wines by the glass. Breakfast was good. We liked that they switched up the offerings each morning. The only aspect of the hotel that we didn't like was the fitness room. It was tiny and dark. What we appreciated most about The Artmore was the friendly staff of young people who went out of their way to make us feel welcome. Hope we get to return some day.

Stayed March 2014, travelled as a couple
Helpful?
Thank lisabParkland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, 19 May 2014
Dear lisaBParkland,

Thank you so much for staying with us and taking the time to write your review. We also thank you for complimenting our staff, our breakfast offerings and the craft beer & wine selection at the Studio Bar.

We hope to see you back soon.

Warm Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Artmore Hotel

Property: Artmore Hotel
Address: 1302 West Peachtree st, Atlanta, GA 30309
Phone Number:
Region: United States > Georgia > Atlanta > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Atlanta
#11 Romantic Hotel in Atlanta
#16 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Artmore Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more   less 
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Also Known As:
Artmore Hotel Atlanta
Best Western Atlanta Downtown
Atlanta Best Western

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