I booked a fully refundable two night stay at the Hotel Indigo Atlanta on Expedia. All information related to the booking (confirmation email, website details, etc.) states that the rate I prepaid is fully refundable (I believe in fact I paid more to get the refundable rate) if cancelled by December 29, 2013. Unfortunately, when I went to cancel the reservation on December 12, 2013, I was told the hotel would charge $219.24 because one of the nights is New Years Eve. This information is not on the website, nor in my confirmation, but no luck getting this resolved with Expedia. Caveat emptor to Expedia users trusting that information listed is correct. I'm now stuck with a supposedly fully refundable both hotel and Expedia rate that comes with a $219.24 fee to cancel.
- Official Description (provided by the hotel):
- Hotel Indigo Atlanta. Intercontinental Hotels Group introduces Hotel Indigo Atlanta Midtown, an intriguing branded boutique hotel that delivers high peace and renewal to people who are tired of mundane cookie-cutter hotels. Hotel Indigo Atlanta is conveniently located across from the historic Fox Theatre and ATT. Other nearby attractions include: the Georgia Aquarium, Georgia Dome, Philips Arena, Georgia Tech, the Georgia World Congress Center, CNN, Underground Atlanta, Turner Field, the High Museum, Atlanta Ballet, Alliance Theater, Ernst & Young, Bank of America and Coca-Cola. Hotel Indigo Atlanta Midtown is located in the center of Atlanta, 13 miles from Atlanta Hartsfield Airport ATL. Hotel Indigo Atlanta Midtown offers a free wireless Internet hot spot in lobby and free high-speed Internet access in all guest rooms. Hotel Indigo Atlanta Midtown's interior styling and service culture evoke a sense of home and welcome that attends to the details important to discerning travelers seeking a haven for work and relaxation. Hotel Indigo Atlanta is a pet friendly hotel, so don't forget your four legged friend when you travel to our Atlanta Midtown hotel. ... more less
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- Also Known As:
- Atlanta Hotel Indigo