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“Friendly staff”

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Hotel Indigo Atlanta
Ranked #51 of 174 Hotels in Atlanta
Certificate of Excellence
Denver, Colorado
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly staff”
Reviewed 28 May 2014

The hotel is old, the rooms are small, the restaurant is limited and when I was there in April 2014 there was renovation work being performed. Even with all of that, I would stay here again. The staff (housekeeping, restaurant and front desk) were all very friendly and very willing to make my stay as comfortable as possible.

I was working a conference at the GWCC and found that the North Avenue MARTA station worked perfectly for me. Very close to the hotel and easy to navigate.

As a business traveler I've stayed in a lot of nice hotels, the staff at the Indigo rivals any place I've stayed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Perry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 29 May 2014
Dear swdweeb from Denver, Colorado -
Thank you for your recent stay and review of our hotel. I am happy to hear our staff is one of the best you have ever experienced. We aim to exceed our guests' expectations at all opportunities so it is nice to hear the positive feedback. Our remodeling work is near completion and all will be shining and renewed ready for your next stay. Thank you again for choosing Hotel Indigo Atlanta Midtown! We look forward to welcoming you back again soon. Warm regards, Gabriele Webster
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
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English first
Los Lunas, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2014

The room cleanliness was appalling. We found freshly dried blood on our sheets, quite a bit of it. We were offered another room after the desk clerk mused that blood on the sheets "was not usual". This is not acceptable in any hotel anywhere, ever.
We will never stay in an Indigo again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 29 May 2014
Dear K W from Los Lunas, New Mexico -
On behalf of my entire team, please accept me apology for your bad experience. I cannot express to you enough how sorry we all are that you did not have a wonderful Indigo Experience. There is no excuse for cleanliness issues whatsoever. I am happy to tell you we have taken swift action to address and resolve the issue and I can guarantee that it will not happen again. Since making several changes we have gotten good feedback from guests. This should have never happened to you and I appreciate you taking the time to share this with us so we can be aware of any issues and take quick action for a remedy. I would like to make it right for you and deliver the exceptional Indigo Experience you were expecting. For your next trip to Atlanta, please contact me directly to discuss how I will make it right for you. Best regards, Gabriele Webster
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1 review
Reviewed 19 May 2014

I had accidentally booked for the wrong Hotel Indigo (I meant to book for the one in College Park, Ga). Went to check in and realized I was at the wrong place. I told the attendant about my dilemma and he helped me out in an awesome way. I was very pleased with their customer service. That's something I am very big on, as I work at a bank where it is essential! Thank you so much. I failed to get the gentlemen's name, but thank you for helping me out!

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank Priscilla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 1 June 2014
Dear Priscilla R,
It is so nice to hear when our customer service shines and touches our guests. Thank you for sharing you feedback and for choosing Hotel Indigo - whether one of our sister hotels, like our College Park Airport locale, our here with us in Midtown Atlanta. We appreciate your business. We hope to welcome you our hotel again for more Inspiring Indigo Experiences! Warm regards, Gabriele Webster
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Muntinlupa, Philippines
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 18 May 2014

Stayed here for a week last March 2014 attending a conference in Atlanta. Room and bathroom is a bit small but bed is very comfortable with a good view of Fox Theatre and Peachtree street. What makes the stay really memorable is the warm and very accommodating staff.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BigBro_Ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 1 June 2014
Dear BigBro_Ed from Muntinlupa, Philippines -
Thank you for your nice review of your recent stay at our hotel. We all appreciate it very much! You highlighted our most important asset - our wonderful team members who help take great care of our guests. Thank you for saying so. Great people help make a great place and we appreciate you staying with us. We look forward to welcoming you back to our city and hotel again soon. Safe travels, Gabriele Webster
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Paris, France
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 May 2014

I stayed one night at this hotel. I liked the colorful lobby. The staff was nice.
Rooms were small but the bed is a real king bed...AVEDA products are good :)..........................................

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Alain T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 19 May 2014
Hello Alain T from Paris, France -
Thank you for choosing to stay at Hotel Indigo Atlanta Midtown. We appreciate your business and your review of your stay with us. I am glad to hear you enjoyed the Aveda products and our comfortable beds and you liked the lobby design. Hotel Indigos are certainly one-of-a-kind in design and tell the neighborhood story to help immerse guests in the neighborhood in which they are staying. I hope you will be able to visit again and stay longer so you can experience some of the wonderful things in our neighborhood as well. Thank you again and safe travels, Gabriele Webster
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savannah, GA
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 May 2014

Right across the street from the Fox Theater, the Indigo is a great find. It is a renovated old property which has quirky decor, excellent comfortable beds, well-equipped rooms, free Wifi, and a staff of accommodating folks who make you feel welcome, and they make the experience very personal. A shuttle van drove me to a nearby venue, and the driver refused a gratuity. Wow. The bathroom was tiny, but everything fit in beautifully, the thermal controls in the room worked well, the TV was modern, and the shower was excellent. Room rates: very reasonable. Certainly, this hotel will be a repeat for me. I was welcomed from the first minute there, and the size of the hotel makes it possible to feel less like a number and more like a guest. Lack of carpet in rooms made for a clean and modern feel. Try it, you'll like it.

Room Tip: high up, quieter due to street noise
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgreenberg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 19 May 2014
Dear dgreenberg2 from Savannah, GA -
Thank you! You started off our week with a huge compliment of a 5 star rating in your review of your recent stay with us. The smiles on our team members' faces were as big as they could be after I read your review to them! It was our pleasure to deliver the boutique experience and help make it welcoming and memorable. We all look forward to welcoming you back soon. Warm regards, Gabriele Webster
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Lewes, United Kingdom
Level Contributor
123 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 7 May 2014 via mobile

For Boutique read very small rooms and fancy names for poor rooms. Bathroom, I am only slim but found it very cramped. Flooring is either uneven laminate or tiles. Not nice barefoot! No carpeting anywhere in room. Small wooden chair in room had remains of sticky drink spillage in parts. Pillows no larger than small cushions. Aircon unit noisy. Worn out looking table, or is this just the 'boutique' look? May appeal to some type of travellers but not me. Have stayed at Indigo in Ottawa which was much better than this so perhaps just the Atlanta one is letting the brand down. Location however is good in downtown.

Stayed May 2014, travelled solo
Helpful?
Thank PeterHillsLewes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 13 May 2014
Dear PhilHills from Lewes, United Kingdom -
Thank you first for staying with Hotel Indigo Atlanta Midtown, secondly thank you for being a repeat Hotel Indigo guest - we appreciate it. Also, thank you for taking the time to share your thoughts and experience for you recent stay. We need and welcome guest feedback to help us better serve you and all guests. I have already shared your review with our team and we are ensuring all proper procedures are being followed to ensure a clean and comfortable home away from home. We appreciate your patronage and your thoughts and hope we will see you again to show you the wonderful Indigo Experience you know to expect at our hotels. Warm regards, Gabriele Webster
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Additional Information about Hotel Indigo Atlanta

Property: Hotel Indigo Atlanta
Address: 683 Peachtree St NE, Atlanta, GA 30308-4107
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#48 Family Hotel in Atlanta
#66 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Atlanta 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Indigo Atlanta. Intercontinental Hotels Group introduces Hotel Indigo Atlanta Midtown, an intriguing branded boutique hotel that delivers high peace and renewal to people who are tired of mundane cookie-cutter hotels. Hotel Indigo Atlanta is conveniently located across from the historic Fox Theatre and ATT. Other nearby attractions include: the Georgia Aquarium, Georgia Dome, Philips Arena, Georgia Tech, the Georgia World Congress Center, CNN, Underground Atlanta, Turner Field, the High Museum, Atlanta Ballet, Alliance Theater, Ernst & Young, Bank of America and Coca-Cola. Hotel Indigo Atlanta Midtown is located in the center of Atlanta, 13 miles from Atlanta Hartsfield Airport ATL. Hotel Indigo Atlanta Midtown offers a free wireless Internet hot spot in lobby and free high-speed Internet access in all guest rooms. Hotel Indigo Atlanta Midtown's interior styling and service culture evoke a sense of home and welcome that attends to the details important to discerning travelers seeking a haven for work and relaxation. Hotel Indigo Atlanta is a pet friendly hotel, so don't forget your four legged friend when you travel to our Atlanta Midtown hotel. ... more   less 
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Also Known As:
Atlanta Hotel Indigo

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