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“Awful Customer Service”

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Hotel Indigo Atlanta
Ranked #56 of 171 Hotels in Atlanta
Certificate of Excellence
Washington DC, District of Columbia
1 review
“Awful Customer Service”
Reviewed 12 June 2014

Rooms are tiny with a closet-sized bathroom, no refrigerator, and a warped hair dryer. One thing I must say that the room was most definitely clean. The entire hotel was really clean and smelled like cupcakes!

On the day of my check-in, I called to see if a room was available for early check-in, and was argued with about the number of/size of bed I had booked. After straightening that out, I was told there was a room available & ready for when I arrived. Upon arrival about 20 minutes later, I approached the check-in counter and told them my name for check-in. The gentleman responded that he didn't think there was a room available. I let him know that I had recently had a conversation about there being a room available to which he responds that it wasn't him that I spoke with.

At the end, I did get into a room early - I just felt as if I was constantly battling with the staff.

I also must add that Security was super nice! Nonetheless, I will never come back to this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sahsa85712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 13 June 2014
Dear Sahsa85712 from Washington DC,
Please accept my sincerest apology for us not taking proper care of you. It is our goal to deliver exceptional service and memorable experiences and clearly we missed it with your stay. I am sorry. We should have delighted you, rather than disappoint you. We care deeply about our guests and always want the chance to make it right. For your next trip to Atlanta, please contact me directly and I will help ensure we make up for our mistake and you have a wonderful and Inspiring Indigo Experience. Thank you for staying with us and for taking the time to share. Warm Regards, Gabriele Webster
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
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English first
New Jersey
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 June 2014

We just returned from staying at the Hotel Indigo Midtown. The reason for the stay was we went to see a concert. I have to say that I really enjoyed our stay there. Josh and the rest of the staff were very nice and helpful. The hotel was very clean, the room was quite small and the bathroom was small, but we were ok with that, made it very cozy and cool looking. Our room was also very clean. I felt that the restaurant/bar were quite expensive. If you are going to rent a car go to the hotel next door Car Rental called Sixt. Great prices and you can drop the car off at the airport for no extra charge. And they will give you a car right there. I would definitely stay there again. Every thing was in walking distance if you like to walk. I do think we got ripped off on a cab ride that was only 2-3 blocks and it was $15.00??? I should have challenged the cab driver but I didn't.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tctt1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 11 June 2014
Hello tctt1964 from New Jersey,
Thank you for the perfect rating in all areas for your experience whilst staying with us recently! It is great to hear our goal of delivering a memorable and Inspiring Indigo Experience was met. Coming to town and our hotel for a concert is ideal, especially since our decor and design theme is "Visual Music". We hope you will be back to hear more concerts and will stay with us again. Best regards, Gabriele Webster
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Jordanstown,N Ireland
Level 6 Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 9 June 2014

Stopped here for one night only at the start of an organised tour. The location was good (just across the road from the theatre) & it was a small quirky hotel which appeals to us. Yes, the rooms are compact & the bathroom is tiny, but the shower is large and powerful & the bed is comfortable - all you need after a long day's travelling! We were able to get a snack in the bar which was very tasty & was all we required to tide us over & we enjoyed a nice breakfast the next morning. All the staff were friendly & helpful. It was a good start to our trip & we were sorry we weren't able to stay another night.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Travelkidx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 11 June 2014
Dear Travelkidx2 from Jordanstown, N Ireland -
Welcome and Bon Voyage! Thank you for starting your tour of the US South with us. We appreciate your patronage and for you taking time to share your view with others, especially regarding how wonderful our showers are to help make up for the small, historic bathrooms. Regardless, it was nice to hear we started off your adventure with a smile. We wish you could have stayed a second night with us too. We hope you will visit us again. In the meantime, check out our other Hotel Indigo hotels on your travels. Warm regards, Gabriele Webster
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Cuba, Missouri
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014

We stayed overnight in Atlanta on our a trip down to Florida. It was a great choice! We checked in late and were treated to personable experience that made us feel special. While the rooms are on the smaller side, they are functional, cozy and clean. My partner loved the bed! The hotel's ambiance is very trendy, and not at all "classical". I'd imagine that some would be turned off by their style, but I loved it. It was close enough to the attractions we wanted to see to walk to and from and was in a nice neighborhood. I'd stay again if I were in Atlanta.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 11 June 2014
Dear Ben from Cuba, Missouri -

Thank you, Ben, for staying with us and for taking the time to share your experience. We appreciate the kind words and are glad to hear you loved our Fox Theatre-inspired decor. Some of the wall paper is a reproduction of the backstage projection booth, so guests get a true Insider's peak to the history of the Fox and our neighborhood. Besides our great location I am glad your partner enjoyed the bed. They are more comfortable than mine at home! We hope you will be back to Atlanta again soon. We look forward to welcoming you back again to another Indigo Experience.
Warm regards, Gabriele Webster
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Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 June 2014 via mobile

This is a unique place to stay! I read some reviews of a small room but this is a historical building! The room was charming as the building! Workout room great. The bed was comfortable! Shower only but great spout! I will definitely stay again!

Stayed June 2014, travelled on business
Helpful?
1 Thank Mboggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 9 June 2014
Hello Mboggs,
Thank you for your recent stay with Hotel Indigo Atlanta Midtown. Thank you also for sharing your feedback. I noticed you stayed here whilst traveling on business. We have a special appreciation for you road warriors. I am glad to here you were inspired by the history and our modern "Visual Music" design. We work hard to deliver an genuine experience for all of our guests and we look forward to welcoming you back soon for another wonderful Indigo Experience. Warm regards, Gabriele Webster
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Houston, Texas
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 June 2014

We stayed here for a total of 5 nights and loved it! Our room was so clean which is a plus for me because I am practically a clean freak when staying at hotels. Yes, the rooms are on the tiny side and and the bathrooms are tiny as well, but they are not incredibly tiny where you can't move about freely. The hotel is under renovations but we had no problems with noise. Staff was helpful and attentive. Hotel Indigo is also VERY pet-friendly, which was a HUGE plus for us. I would recommend trying the hotel restaurant too; the selection is limited but not to bad and they have really good food. Try to add the breakfast package if it's available at the time of booking (it'll be worth it!) It's also in a good location too. Overall, I would stay at Hotel Indigo again when traveling to Atlanta.

Room Tip: Rooms without a city view are quieter. Rooms on the 6th-12th floor have an awesome view.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelingLoverr29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 9 June 2014
Dear TravelingLoverr29 from Houston, Texas -
Thank you! We really appreciate your rave review of Hotel Indigo Atlanta Midtown and ideal locale. Our entire team takes great pride in delivering a clean, comfortable and relaxing experience and not just another hotel stay. You recommendation on buying the breakfast package and getting a higher floor for a great view is spot on. Thank you for staying with us! We look forward to welcoming you back again soon. Warm regards, Gabriele Webster
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NH
Level 6 Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 May 2014

I love the fun funky side to this hotel very trendy, however the room was filthy. I won't put down what I found on my sheets. I was exhausted and just wanted to go to sleep. The staff came up but by than I started seeing lots more filth. I touched the sink and my hand touched something slimy, the floor was not clean and the room had not been dusted. Just gross. Sadly fantastic staff,great location cool bar and nice business center

Room Tip: Expect small funky rooms request a room with mini refridge
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  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebsterG, General Manager at Hotel Indigo Atlanta, responded to this review, 1 June 2014
Dear SAMZIMA from NH,
Let me start by saying how sorry I am you experienced cleanliness issues during your stay. This is not acceptable or understandable in any way. As you may have read we recently have made major changes in our housekeeping department because of inexcusable issues like you experienced. I assure you this is now remedied and will not be an issue moving forward. Providing a comfortable, safe and clean home away from home for our guests is our mission. I am sorry we failed you. Thank you for sharing your experience and also for choosing to stay with us. For your next visit to Atlanta, I would like to make it right for you. Please contact me directly so I can do just that and help ensure you have the Inspiring Indigo Experience you should have had for this visit. Warm regards, Gabriele Webster
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Additional Information about Hotel Indigo Atlanta

Property: Hotel Indigo Atlanta
Address: 683 Peachtree St NE, Atlanta, GA 30308-4107
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#47 Family Hotel in Atlanta
#65 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Atlanta 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Indigo Atlanta. Intercontinental Hotels Group introduces Hotel Indigo Atlanta Midtown, an intriguing branded boutique hotel that delivers high peace and renewal to people who are tired of mundane cookie-cutter hotels. Hotel Indigo Atlanta is conveniently located across from the historic Fox Theatre and ATT. Other nearby attractions include: the Georgia Aquarium, Georgia Dome, Philips Arena, Georgia Tech, the Georgia World Congress Center, CNN, Underground Atlanta, Turner Field, the High Museum, Atlanta Ballet, Alliance Theater, Ernst & Young, Bank of America and Coca-Cola. Hotel Indigo Atlanta Midtown is located in the center of Atlanta, 13 miles from Atlanta Hartsfield Airport ATL. Hotel Indigo Atlanta Midtown offers a free wireless Internet hot spot in lobby and free high-speed Internet access in all guest rooms. Hotel Indigo Atlanta Midtown's interior styling and service culture evoke a sense of home and welcome that attends to the details important to discerning travelers seeking a haven for work and relaxation. Hotel Indigo Atlanta is a pet friendly hotel, so don't forget your four legged friend when you travel to our Atlanta Midtown hotel. ... more   less 
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Also Known As:
Atlanta Hotel Indigo

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