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“Atlant - Embassy Suites”

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Embassy Suites by Hilton Atlanta - Galleria
Ranked #43 of 172 Hotels in Atlanta
Phillipsburg, United States
Level Contributor
5 reviews
5 hotel reviews
“Atlant - Embassy Suites”
Reviewed 12 November 2013

Clean hotel that surprisingly still had smoking rooms available, (Yes, I'm a smoker). Restaurant was convenient and fairly priced with a good selection of items available. Location was convenient to Galleria businesses where my meeting was taking place, within walking distance.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Leo G,
You are so kind to post this great review! Happy guests are our best example of quality service. We are so glad you enjoyed your stay, and thank you for your business. Thank you again also for your great testimonial, and we can't wait to welcome you back on your next visit!
Sincerely, Dale Gustafson, Director of Sales
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1,135 reviews from our community

Traveller rating
    514
    328
    152
    89
    52
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
1 review
Reviewed 10 November 2013

First, let me get this out-of-the-way-the staff at this hotel were very friendly courteous and helpful, no complaints there... Nice people doing the best they can do.
However, the property was obviously a very nice Embassy Suites Hotel back at some point in time, these properties were all known for luxurious rooms, amenities, restaurants & service. But it appears that this property is becoming run down and they are just letting it waste away : (
Upon check-in I had to immediately change rooms because of a noisy roof exhaust fan right outside my bedroom window. The next room was quieter but upon my three-day stay I found many things that were consistently run down in the rooms. The mattresses were worn down to their springs and had no cushion remaining. A simple thing like a front door lock and handle were worn and loose and about to fall off, I wasn't 100% certain my doors locked each night. The showerhead in my bathroom was not tight and just hung there loosely so that I had to dance under it to get wet and rinsed off. On the last day my toilet clogged for no apparent reason. Then there was the advertised cooked to order special breakfast/room package. This was nothing more than the normal free things you see at a Hampton or Comfort Inn with some additional pancakes and griddle cooked eggs that were low-quality & had no flavor.
All of this sums up to nothing even close to what the website portrays about this property, and it doesn't represent the unique & unusual "Escape to the jungle-like atrium" lobby with ponds, restaurants, walkways & shops that Embassy suites once had the corner market on!
No returns for me, and I highly recommend you stay elsewhere! There's numerous other hotels nearby. If you are interested in spending more money the Renaissance Hotel is an incredible experience!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank TurboZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 12 November 2013
Thank you for your review of your recent stay, We respect your candor. We strive for personalized experience for each of our guests, while actively looking for ways keep costs low and offer enhanced services for comfort and convenience. We appreciate your review as it provides feedback that we need to re-evaluate guest needs and make the necessary adjustments to our offerings.
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FORT LAUDERDALE, United States
1 review
Reviewed 8 November 2013

I stayed at this hotel for a family function in Atlanta. Most of the guests also stayed at this hotel. We found the complimentary breakfast above expectation with homemade omlettes, fruit, pancakes, etc. The bar area in the hotel was welcoming and had plenty of televisions to watch football and gather with family and friends for a drink. The afternoon social was also nice, although don't expect much in terms of appetizers. It is more like chips and dip (which was fine with us). The rooms were very large with plenty of room to hang out and gather. Clean bathrooms too!

  • Stayed November 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Lynn D,
Thank you very much for taking the time to post your compliments about your recent stay here at the Embassy Suites Atlanta Galleria. We are so glad things went so well during your visit. We sincerely appreciate your trust and your business and we would love the opportunity to welcome you again in the future!
Sincerely, Dale Gustafson, Director of Sales
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Knoxville, United States
1 review
Reviewed 6 November 2013

Had a good nights sleep at this hotel. It was clean, and we really enjoyed the extra space the rooms have over a standard hotel room, especially when traveling with kiddos. The breakfast was good and had a lot of items to choose from.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Lindsay M,
Thank you for taking the time to provide us with your feedback regarding your stay at the Embassy Suites Atlanta Galleria. We are excited to hear you enjoyed your stay and hope that you will make Embassy Suites your first choice of hotels in the future. We look forward to having you as our guest again when you travel to Atlanta. Thanks again and warm regards, Dale Gustafson, Director of Sales
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Fayetteville, GA, United States
1 review
Reviewed 6 November 2013

The hotel offers so many ammenities for the price you pay. We loved the complementary reception in the evening. The hotel even had a free shuttle that took us to a nearby restaurant. We wil stay there again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Arlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Arlene T,
Thank you for staying with us and for taking the time to comment about your experience. we are happy to hear that you enjoyed our shuttle and our amenities I am glad you had a nice experience and we appreciate you sharing this with the Tripadvisor community. We hope that we will see you again soon when you return to the area. Warm Thanks and Regards, Dale Gustafson, Director of Sales & Marketing
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Burlington, United States
1 review
Reviewed 5 November 2013

I loved this hotel. The staff was very friendly & the room was great. This stay changed my mind about Embassy Suites. I'll definitely stay at another if the opportunity presents itself in the future. Room set up was excellent & the room was very quite. Loved the size of the TVs & the décor.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Francine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Francine S,
We're so glad to see such a fantastic TA Review about your recent stay! We'll definitely pass along your praise to our team. We appreciate you being a new loyal customer and promise to strive to keep you happy each time you return. Thanks again for the great comments, and we look forward to seeing you again soon! Sincerely, Dale Gustafson, Director of Sales.
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Chesterfield, Virginia
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 November 2013

Last day of October, but this hotel was all treats and no tricks. Great breakfast cooked to order by very nice and attentive people. I have a special diet and they were very accommodating. The rooms were clean and comfortable and the gym was well stocked and the equipment was sufficient and well maintained. This property is very well located just steps away form the Atlanta Galleria and all of its shops and restaurants.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ed_Marquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 13 November 2013
Dear Ed_Marquez,
Thanks for staying with us and for the great review. I am glad to hear we exceeded your expectations and we look forward to doing so again in the future. We appreciate the positive feedback! Warm Thanks & Regards, Dale Gustafson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Atlanta - Galleria

Property: Embassy Suites by Hilton Atlanta - Galleria
Address: 2815 Akers Mill Road SE, Atlanta, GA 30339
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Atlanta
#53 Family Hotel in Atlanta
#64 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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