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“Great Stay At Embassy Suites” 5 of 5 bubbles
Review of Embassy Suites by Hilton Atlanta - Galleria

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Embassy Suites by Hilton Atlanta - Galleria
Ranked #43 of 172 Hotels in Atlanta
jax
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Stay At Embassy Suites”
5 of 5 bubbles Reviewed 22 June 2010

There were some mixed reviews here, so when I heard the hotel was sold out our first night there I was a little nervous. But you couldn't tell by the service, noise level or room quality that the hotel was full. And we never had to wait on an elevator.
SERVICE:
Service was excellent. The woman who checked us in was able to find us a room with 2 dbls when we'd been told there were none to be had. The gentleman who worked in the bar couldn't have been nicer. The bellboys and the manager were all friendly and helpful. My only criticism was the attitude of the young man cooking the breakfast. He obviously didn't like his job and didn't mind people knowing it.
ROOM:
Our room was everything we needed, and the beds were VERY comfortable. I'd read about the noise level from the lobby, but wasn't bothered at all, and our kids sleeping in the outer room didn't complain either.
FOOD:
The free breakfast was very good and cooked to order each morning. This is such a huge plus, especially when travelling with 3 teenagers! We ordered some appetizers late one evening from the bar and they were excellent.
AMENITIES:
The kids enjoyed the pool, and were usually the only ones in there. The business center was very useful, since my laptop died on my first day there. The homey atmosphere in the atrium made it very comfortable to sit and chat and have a drink. We even brought friends back from a concert across the street to have a drink, and they were quite impressed.

Biggest plus - I left my daughters brand new earrings (cz, but who knew?) by the pool one night and she left a message at the front desk about it. Before we checked out, one of the maids came to the room with the earrings - said she'd found them by the pool! That was 2 days earlier - that in itself will make me want to return!

All five of us agree, this was a great choice in hotels.

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cathsann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 23 June 2010
Thank you for your very positive review of our hotel! Your thorough critique will help us commend the staff members that made a great impression in each department and will help us fine tune any area of improvement. We're so glad your family enjoyed our spacious rooms and amenities and we appreciate you mentioning you did not experience noise problems since we very rarely hear any complaints about atrium noise. I know other travellers reading reviews like yours must appreciate the detailed information you shared. Please remember to stay with us again when you return to the Atlanta area and thank you again!
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1,115 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
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English first
Daytona Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 June 2010

The hotel is clean, beautifully decorated & has a wonderful restaurant.
It's close to excellent restaurants, malls, highways etc
I will be back every week for the rest of year and look forward to my home away from home.

  • Stayed June 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msc209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 11 June 2010
We can't thank you enough for posting a perfect review on our hotel! The fact that you've chosen to stay with us each week until the end of the year speaks volumes to other travellers about how you feel about our hotel and service. We are so glad to have you as our guest and really appreciate your positive feedback!
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Acworth, Georgia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 7 June 2010

My family and I were in town for a wedding, the location was very convienant to downtown. the room and the hotel in general was very clean. the room was very comforable and breakfast was great. After we checked out we noticed that my daughter had forgotten her bracelet, I called the housekeeping supervisor who personally went to our room found it and delivered it to the front desk for me to pick up on my way home. We will definately stay here again

  • Stayed May 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Darryl60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
4 of 5 bubbles Reviewed 1 June 2010

Great place with great food in the on-site restaurant/bar. Had a problem with double-booking because of plan change...however, Embassy Suites quickly, efficiently, and politely took care of the problem and refunded the double-booking.

  • Stayed April 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank reviewer013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 3 June 2010
We're so glad you had a great stay with us! Thanks very much for the positive comments on our restaurant, and I'm glad our front desk resolved your double booking issue to your satisfaction. Reviews help us improve and are a great testimony to other travelers who may be considering our hotel when in Atlanta. We hope to welcome you back sometime soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 24 May 2010

The room was large and comfortable. The bathroom had good water pressure and plenty of hot water. There was no ventilation in the bathroom so the paint was starting to peel off the ceiling. The service was mostly friendly and helpful. We had some problems with the room cards not working but nothing major. The Internet service was a little expensive but parking and breakfast was free. The location was great, with food, shopping and theater all within walking distance. It had an indoor pool and the workout area was nice. It is not a resort but does have everything I need for businesses travel.

  • Stayed May 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dealsnphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 27 May 2010
We greatly appreciate your positive review of the Embassy Suites Atlanta Galleria! Your positive experience review will be used by others to influence their choice of hotel in the Atlanta area. We are glad you found our location to be convenient, rooms spacious and are service good. More importantly, your feedback will help us improve in some areas as well. Again, thank you very much, and we look forward to welcoming you back next time you are in Atlanta!
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Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed 24 May 2010

We had extended family come in for my daughter's graduation and also held a celebration buffet dinner at the hotel. I've always liked the open floor plan of Embassy Suite hotels for group celebrations. Although we didn't reserve a block of rooms, the staff was very helpful in getting us all (7 rooms) on one floor, making it easy to visit with each other. Every room being a 2-room suite also made this a lot of fun. The complimentary full breakfast and Happy Hour (Manager's reception) every day was worth an easy $30 of the room fee! The atmosphere was very friendly, relaxed and accomodating. In addition, the banquet celebration went without a glitch, thanks to a helpful and efficient staff. Definitely a great experience that we'd love to repeat for another occasion.

  • Stayed May 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank client89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Director of Sales at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 25 May 2010
Thank you so much for your very positive review! We are glad we were a part of your family's special celebration. We look forward to welcoming you and your family back next time you are in the area. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, CO
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 6 May 2010

This must be an old property and it feels like it. My main issue was the room itself. The lock was broken on the door with the deadbolt frozen in lock position. The picture in the bedroom was gone exposing screws and hooks. Really! The slowest so called High Speed Internet I've seen in months. Old furniture, stains in the carpet. What is the problem,
folks?

Stayed May 2010, travelled on business
Helpful?
Thank mimsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2815, Manager at Embassy Suites by Hilton Atlanta - Galleria, responded to this review, 10 May 2010
Thank you very much for your feedback on your recent stay. Although our hotel went through an extensive renovation in 2008, we are sorry that your room did not live up to your expectations, and your feedback will definitely help us continue to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Atlanta - Galleria

Property: Embassy Suites by Hilton Atlanta - Galleria
Address: 2815 Akers Mill Road SE, Atlanta, GA 30339
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Atlanta
#53 Family Hotel in Atlanta
#64 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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