The weekend that my four friends and I were there, every room was occupied. This hotel has 16 stories, so there were MANY customers. Our complaints were three in number. The first one was at breakfast on Sunday morning. First of all, there wasn't enough staff to handle the crowd. One person was totally responsible for cooking omelets, pancakes, bacon, etc., and the poor guy just couldn't keep up with the demand. At one time, I counted 26 people in line for an omelet. Secondly, the arrangement of the breakfast bar was totally confusing. Instead of being served on an actual buffet, all of the "buffet items" were served from behind the counter by a staff person. The "buffet" and the omelet lines were overlapping and confusing. They ran out of silverware and coffee. We had to search and search for forks with which to eat our breakfast. I saw no evidence of managerial concern or action to remedy the situation. Another problem that existed was the thermostat of the room. We lowered it to 65 degrees in an effort to cool the room; however, the room never reached the point of being chilly. Our last complaint is that I booked two rooms two months in advance and specifically asked for adjoining rooms if possible or at least, side-by-side rooms. My request was ignored. In conclusion, we have always enjoyed staying at Embassy Suites. While the Buckhead facility is adequate, we feel it could be superior with a little effective managerial concern and guidance.
- Official Description (provided by the hotel):
- Only all suite full service hotel located in the heart of Buckhead. Our boutique style property features Ruth's Chris Steak House. All guests receive omplimentary Cooked-to-Order Breakfast and an Evening Reception with snacks and drinks. Short walk from world class shopping at Lenox Square and Phipps Plaza. Two blocks from MARTA which will transport you to all local destinations including the airport, convention center and the Georgia Aquarium. Free shuttle provided within one mile of the hotel. ... more less
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- Also Known As:
- Embassy Suites Atlanta - Buckhead Hotel Atlanta
- Embassy Suites Buckhead
- Atlanta Embassy Suites