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“Business as usual”

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Grand Hyatt Atlanta in Buckhead
Ranked #18 of 174 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
NY
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Business as usual”
Reviewed 25 July 2012

Spent three nights on a business convention. Room clean and enough space to work. Need to pay for internet access. Convention hall was good. Restaurant, gift shop and coffee shop OK. Pool was too cold and place was too windy during my trip. Hotel is only two blocks from train station (MARTA), and easy to walk if no heavy luggage. Lots of cafe and restaurant nearby. Lenox mall is a bit further away, still doable with good sneakers. Got a good price during the convention and would stay here again for business.

  • Stayed May 2012, travelled on business
    • Value
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Helpful?
Thank yapmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 27 July 2012
Thank you for your review. We are glad that your meetings went well and that you got a chnace to explore and enjoy our great convenient location. We also offer complimentary transportation within a two mile radius so next time this may make it easier to get around Buckhead. We hope to welcome you back soon.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Madison, Wisconsin
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 July 2012

Have you ever stayed at a hotel where 10 people said hi to you, but when you actually requested help, it didn't exist? Well, here it is! Concierge was not helpful, assistance during meetings was poor. Overall, a bad experience. One exception, Alejandro in catering. He was fantastic!

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
1 Thank Barolo2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 27 July 2012
Thank you for sharing your comments. We are so sorry that your experience was less than expected. We will make sure we follow up with the Concierge and ensure this does not happen again and we will make sure that Alejandro sees your nice comments. We hope to welcome you back.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2012

What a poor excuse for one of Hyatt's premier properties. Recurring issues with the television, compounded with insufficient hot water, air conditioning which appears to set-back during the night, etc, etc. For that kind of money, I'd suggest staying elsewhere. In their defense, I did get lots of gracious apologies and even an offer of a free weekend night (subject to availability) to lure me back; but, no real attempt to fix the problems; just promises.

Room Tip: Higher floors have a very long wait for the limited volume of hot water.
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  • Stayed July 2012, travelled on business
    • Value
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Helpful?
1 Thank LJ N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 27 July 2012
Thank you for taking the time to share your comments on your recent stay. We are so sorry that you stay did not go as planned. We just recently installed iTV and during the install we did have some interruption in our TV Service, we aplogize for this. We hope that you will take us up on our offer to make it up to you and that you can see that our hotel is really a great place to stay.
Sincerly,
Grainne McClain
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Breaux Bridge, Louisiana
Level Contributor
104 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 19 July 2012

The Grand Hyatt Atlanta has just about everything travelers expect from a "Grand" Hyatt. The lobby is elegant and inviting, the rooms are comfortable, well-appointed, and reasonably spacious. I found the staff to be courteous and helpful, and never during my two-day stay was there more than a short line at the reception desk or anywhere else. There's a modern and well-equipped fitness center, a great outdoor pool, and a convivial bar/lounge that doubles as a coffee shop in the morning. My room on the nineteenth floor had a beautiful view of the downtown Atlanta skyline with Stone Mountain in the distance. And Buckhead is the best place to stay in Atlanta, close to shopping, restaurants, Emory University, many offices, and easy transportation to other parts of town.

Some reviewers have noted that the valet parking fee ($30) and the breakfast ($22) at the Grand Hyatt are rather expensive. I didn't have a car, so I didn't try the less expensive self-parking, but it's right next to the hotel and does not look dangerous or inconvenient. And there are lots of other options for breakfast, including the hotel coffee shop -- I had a cappuccino and a cinnamon roll for under $10 -- and a few other places within easy walking distance.

For fans of MARTA, Atlanta's convenient and inexpensive light-rail system, the Grand Hyatt is about a seven-or-eight minute walk from the Buckhead station. There are frequent trains to and from the airport; the trip takes about 30 minutes and costs $2.50. The MARTA station is on the same side of the street as the Hyatt -- the hotel web site says it's one block from the hotel, but it's really more like two or three short blocks with a good sidewalk -- so it's easy if the weather is OK and you don't have more than a rolling carry-on and a briefcase or computer bag. Obviously it's not so easy if you have more luggage or if it's raining, but there are free shuttles (some provided by the hotel and others by the city) from the hotel to MARTA and to the nearby Lenox Square and Phipps Plaza shopping malls.

Room Tip: Ask for a high-floor room with a view of the downtown Atlanta skyline.
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  • Stayed June 2012, travelled on business
    • Value
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Helpful?
1 Thank AssimilatedCajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 26 July 2012
Thanks for the great review, we appreciate the great recap of our property and hope that all our guests enjoy the hotel as much a you did. See you again soon.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rita,GUAM
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 July 2012

Everything you would expect from a five star property. We enjoyed our time here. Our room was very nice, all the staff seemed to know us by name after the second day( we stayed four), and the location is ideal if you want to see Buckhead.

Room Tip: Have breakfast in the lobby shop. There's Starbuck's coffee, cereals, bagels, bearclaws, all...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 26 July 2012
Thank you for the great endorsement, we are so glad you enjoyed our wonderful hotel, amenities and staff.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 18 July 2012

I called last minute since the hotel we had previously booked was simply not what we expected... they were very accommodating at getting us a room! From the moment we pulled up the service was beyond amazing! Everyone was so helpful and we never wanted for anything! The valet fee ($30) was very steep and the breakfast ($22 a person) was good....but not that good. Other than those two things we absolutely loved our stay here!

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
Thank ChrisNCarly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 26 July 2012
We are so glad that we were able to honor your last minute booking and really enjoyed your stay. We hope to welcome you back soon.
Sincerely,
Grainnne McClain
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Byram, Mississippi
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 July 2012 via mobile

My sister booked for $75 a night through Priceline. After reading reviews of the hotel, I was a little nervous, but it turned out all for nothing. We found the hotel easily and check in was a breeze. We opted to self-park since we were only there for a weekend. The parking garage is not far at all. It wasn't scary at all and we had no problem getting in and out. However, it would be a lot easier if your room key card worked at the garage instead of taking a ticket and then giving your information to the attendant as you leave.

We were on the 9th floor with a slight view of the pool, if you mashed your face up to the window. The room was clean and after reading about AC problems, we found ours worked fine. Even though we had corner room, it was a tad bit small. The bathroom was nice, bigger than I've seen in other hotels, and it had a window as well. The tub didn't drain while taking a shower, but we never reported it. Should have, but we didn't.

Overall, it was a nice hotel and was centrally located. I enjoyed our stay, and as this was my first at a Hyatt, I will be staying with this chain again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingMomma73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, 26 July 2012
We are so glad that overall enjoyed your stay but apologize that you had a little glitch with the tub. We are glad that you were able to enjoy our great location and that you are now a Hyatt customer. We look forward to your next visit.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Atlanta in Buckhead

Property: Grand Hyatt Atlanta in Buckhead
Address: 3300 Peachtree Rd NE, Atlanta, GA 30305-2411
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#9 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#16 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Number of rooms: 438
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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