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“Fantastic hotel”

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Grand Hyatt Atlanta in Buckhead
Ranked #12 of 173 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 3 December 2013

I stayed here for five nights on a business trip. This is a truly outstanding hotel with a strong emphasis on customer service. It is located in the upscale Buckhead neighborhood of Atlanta and there are plenty of bars and restaurants within a short walk. There is a MARTA stop (Atlanta's rail system) within a few minutes walk from the hotel. I did eat in the hotel bar one evening and found both the service and food to be excellent. The hotel is clean, well-run, and the rooms are well appointed. I would not hesitate to stay here again.

Stayed: November 2013, travelled on business
Thank GeogProfOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 16 December 2013

Thank you for the great review, we appreciate all the nice things you had to say and hope to welcome you back often.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,397 - 1,403 of 2,030 reviews

Reviewed 3 December 2013

This has to be one of the best! We were here for four nights. Since we spent most of our time with family during the Thanksgiving, we did not get to spend a lot of time in the hotel. Our stay was flawless. The room and the bathroom was large and beautifully done. We slept in late and there was no noise. The location is good. We parked our car with the family so we did not have to pay the $20/day for parking. The lobby is beautiful and was already decked with the Christmas tree and holiday decorations. The staff is friendly and efficient. We had the bathtub faucet leaking and just mentioned it to one of the staff in the hallway. It was fixed when we got back. We got this hotel through Hotwire and paid less than $80 a night. For the money we spent, we were at one of the best hotels in a great location.

  • Stayed: November 2013, travelled with family
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Thank Junar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 16 December 2013

Thank you for the great comments and we are so glad that you enjoyed Thanksgiving with your family. We hope you make it an annual event and we will see you again soon.
Sincerely,
Grainne McClain

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Reviewed 2 December 2013

After enjoying Thanksgiving dinner with family in Atlanta, we stayed at the Grand Hyatt Atlanta for 2 nights so we could enjoy the lighting of the Christmas tree and Black Friday shopping at Lenox Mall. Upon arrival, our luggage was promptly unloaded by a bellhop and subsequently delivered to our room. I was very impressed by the bellhop, as he greeted me by name the remainder of our stay. Check-in went very smoothly, and the service we received from Lauren at the front desk was outstanding. She was able to put us in a larger, corner king room on the 23rd floor that had a pullout sofa for our two boys. The room was spacious and clean with great views of the King & Queen building to the north and Kennesaw Mountain to the northwest. The king bed was comfortable for the most part, but the mattress pad seemed to bunch up creating uncomfortable creases under the sheet. The WiFi seemed to be very slow.

We at a light dinner in the lobby bar one evening and had breakfast in the Cassis restaurant one morning. The dinner was satisfactory, but the breakfast was better than average with a very broad buffet and outstanding Belgian waffles.

There were two negatives during our stay. First, we valet parked and apparently just after we had gone inside to check-in, another guest backed into our SUV leaving a dent in the front bumper. I cannot fault the hotel for this, and they did put the guest in contact with me, so I think it will be resolved. The other issue was a little more significant, and that is that our room door did not close by itself. Evidently, the bathroom exhaust creates a strong enough draft through the entrance door that it prevents it from closing by itself. I normally pull the door closed manually upon exiting a room and then check to be sure it locked. However, my wife apparently did not do this, as the room door was slightly ajar when we returned from breakfast (I had gone ahead to get a table). Ultimately, I believe we’re responsible for our own safety and security, but I cannot think of another hotel room I’ve stayed in where the door didn’t close automatically.

All in all it was a very enjoyable stay and we would return to the Grand Hyatt again.

Room Tip: Corner King room on the 23rd floor has a stairwell beside it, so it is not adjacent to any other gue...
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  • Stayed: November 2013, travelled with family
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Thank GoDawgs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 16 December 2013

Thank you so much for taking the time to share your feedback. We really appreciate all the nice comments and will be sure to check the door on your room, we take security of our guests very seriously and appreciate you letting us know this. We hope that we can see you again soon, or at the very least for next Thanksgiving.
Sincerely,
Grainne McClain

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Reviewed 29 November 2013

We stayed recently for a conference so this was the first time to the hotel. Self-parking was great and not far. We then went to check in...at 11.30pm I did not expect to wait 20 minutes to check in. Only one person on the desk with a long queue we were so tired by the time we eventually got to our room after a long 6 hour drive.
All was redeemed at the conference with the most amazing foot for breakfast and lunch. Loved the organic and local fresh fruits etc. SO refreshing.
The guys who served us the whole weekend made us feel so special they were so nice. Totally felt pampered and looked after on a weekend without family. Thanks for that.
I would stay again due to the location. Plenty of restaurants and shops close by so that was great.

  • Stayed: November 2013, travelled on business
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Thank triotrois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 4 December 2013

Thank you so much for the great review. We apologize for the wait at check in but are so glad that was all overcome and that you enjoyed your conference and all the great food. We love the staff and great location too. See you for the next meeting.
Sincerely,
Grainne McClain

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Reviewed 21 November 2013 via mobile

We visited for a large wedding. While we found the location good and the property nice, the service was terrible. We came back from being gone all day to find our room hadn't been cleaned- at 4 pm. The staff was pleasant if forced to interact but not warm. With so many other hotels close by, I wouldn't go back . Sorry!

Stayed: October 2013
Thank RI02886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 4 December 2013

Thank you for sharing your comments. We really appreciate that you loved the location and the guest room. We are so sorry that your room was not serviced as early as expected and that our staff was not as helpful as expected. We will make sure we follow up with the appropriate departments, your feedback helps us improve. We would love to invite you back.
Sincerely,
Grainne McClain

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Reviewed 15 November 2013

We are returning to the Grand Hyatt for Christmas week this year. We so enjoyed our visit last year (and other years) that we looking forward to another Christmas stay. The staff, restaurants and rooms are great and extremely clean. Lovely. It is centrally located on the famous Peachtree Street in Buckhead area near restaurants, department stores and boutiques.

  • Stayed: December 2012, travelled as a couple
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1  Thank itscarolyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 4 December 2013

We are so glad that you are coming back, we really appreciate all the positive comments and the loyalty. See you very soon.
Sincerely,
Grainne McClain

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Reviewed 10 November 2013

Amongst all the hotels in Buckhead the Grand Hyatt is a classy hotel with a very accommodating and friendly staff. Usually among the most expensive of the local hotels I must have landed right and gotten a great rate that made it a winner. I was in a king hotel room and the space was nice and view nicer. The wifii worked extremely well which these days has been an issue with many hotels. And even better it was complementary which is also usually an issue with these higher end hotels. I would definitely stay here again!!

  • Stayed: November 2013, travelled on business
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Thank ALNNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this reviewResponded 13 November 2013

We are so glad that you had such a wonderful stay, we look forward to welcoming you back many times in the future and hope to continue to be your number one choice.
Sincerely,
Grainne McClain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Atlanta in Buckhead

Address: 3300 Peachtree Rd NE, Atlanta, GA 30305-2411
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#6 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#16 Family Hotel in Atlanta
Price Range: £107 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Number of rooms: 438
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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