Staff: First of all, whoever has had terrible customer service here did not have the same staff as we did. We had wonderful customer service all weekend! Friendly front desk and breakfast staff... always said hello when entering hotel or making eye contact.
Hotel: Great location-- 15-20 minutes from downtown Atlanta, 15-20 minutes to Stone Mountain, great mall across the street, and close to MARTA station. Air is still not working in the hallway (at least on the 5th floor) which makes the hall very uncomfortable and smelly. We didn't use the pool or fitness center, but both looked very nice.
Rooms: We had requested a non-smoking King bed room, but when we entered our room, it had the smell of a smoking room... as soon as the front desk was notified, they were at our door within 3 minutes with a key to a newer, larger, better smelling room. The second room was wonderful and very clean. Beds were very comfortable. Good sized refrigerator and microwave. Trash cans should be lined with a trash bag.
TV: The TVs were nice, large, flat screen TVs. Several channels did not work and several of them had no sound. We were there to see the city, so it didn't bother us all that much.
Bathrooms: The bathrooms were clean and well stocked. There were, however, several holes in the shower curtain and there was no fan, only a light.
Shuttle: Shuttle is a limo, which was very exciting to us, but the night we planned on using it--we were told you had to give the hotel a 24-hour advance notice to use it. Just a nice little tidbit to know.
Overall, great hotel. Breakfast, price, rooms, staff, and location were perfect for our Atlanta weekend!
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn Atlanta Northlake.Enjoy a day exploring Stone Mountain Park or take a shopping break in the Northlake Mall located right across the street! Whatever brings you to this vibrant area, you'll have an incredible stay at our Atlanta Northlake hotel and our team looks forward to helping you have a wonderful trip. ... more less
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- Also Known As:
- Hampton Inn Atlanta - Northlake Hotel Atlanta
- Atlanta Hampton Inn