We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very rude employees”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hampton Inn Atlanta - Northlake
Ranked #21 of 173 Hotels in Atlanta
Reviewed 6 July 2014

My daughter checked in on 07/03 . She was staying because she had to take her US Emily exam she needed quiet and wanted to have a good night sleep. I had also requested it while I made reservation.
Almost opposite happened. She was rudely awaken by the hotel security in the middle if the night she was scared and called us I called the front desk and spoke to a lady Dana. She was the most rude person i haver ever spoken to

Even though we spoke to this lady Dana my daughter was interrupted twice for no reason. They kept telling me that there was lot of noise coming from her room whereas it was coming from the room opposite to hers. They should have confirmed this before waking her up most annoying part was the employees do not know common courtesy. On the top of that her room phone was not working and in the shower water just trickling bad maintenance and rude employees
I would never stay at this hotel again

Alka

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Inet63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (865)
Traveller rating
Traveller type
Time of year
Language

525 - 531 of 865 reviews

Reviewed 6 July 2014

This Hampton Inn is truly an exceptional value. We stayed just one night as we were traveling thru the area with our six year old grandson. Accommodations were clean and we had plenty of space in our room. The buffet breakfast has one of the most complete offerings of any hotel we have ever stayed at. Everything fresh and the staff does a good job keeping the area clean and well-stocked. The pool is outside, but yet private. Nice to cool off and relax at for a while. This Hampton Inn deserves two thumbs-up and a snap! Would absolutely stay here again if traveling thru this part of Atlanta.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KimFink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 9 July 2014

We hope you visit again with your grandson. There's a lot to do with children around here from Stone Mountain to the Atlanta Zoo to Yellow River Game Ranch. Best Regards, PB, Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

We were going to Stone Mountain and I decided I'd better make reservations because I don't know the area and we would get in after the fire works very late. I called the hotel to book one night July 3rd. They said they were booked up. I went on line not even 2 minutes later and got a room that meet my needs. I then called right after to confirm and we were good to go. When we checked in I felt the front desk person was a little rude but everything else was good. The room was nice and clean. I would go back again. It seemed a little pricey but was nice.

Stayed: July 2014
2  Thank raxelgun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 9 July 2014

Glad you found your room clean and nice and that we could accommodate you. Hope you enjoyed the fireworks. PB, Owner.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

When I am in Atlanta this is where I stay. The staff does a great job and they have treated me like family. They know where some great restaurants are and are good at there job. It is not on the main road, so very quite and they are beside an office park, so if you enjoy running or walking in the early morning, it is perfect.

Room Tip: They are all good as far as I know.
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daveydeadeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 6 July 2014

You made my day. We are delighted to be your home away from home in Atlanta. PB, Owner.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Very comfortable room and very clean. Staff was very nice and helpful. Only issue is that the AC just would not cool the room down. Not sure if it was because it was so hot outside or if there was an issue with the unit itself.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 6 July 2014

We just replaced (as of this Friday) all the guest room air conditioners in the building with new, highly efficient air conditioners and programmable thermostats. I wish we had finished a few weeks earlier for you. We want to make sure you are comfortable and cool - particularly in the summer in Atlanta. Let us know if you ever have a problem again. Best Regards, PB, Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

The staff was phenomenal and very helpful. everything I looked at and touched was clean and cheerful. I loved my experience here. This was an amazing hotel and friendly staff. I ordered gluten free pasta from their recommended local restaurant and it was amazing as well. I was treated like royalty.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Sheila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 6 July 2014

Thank you for the kind words about the staff at our Hampton Inn. We love working with them too. Sounds like you found my favorite local Italian restaurant too; they make delicious pasta. Best Regards, PB, Owner.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We went to the Forward Conference (Jentzen Franklin) and took 28 youth from our church. Isabella set up our group rooms and was fabulous with my many requests and changes. KayDee worked the front desk with patience and kindness. I can't remember other names but everyone..and I mean EVERYONE was awesome and treated like their own. We will definitely be staying at this hotel next year. Thank you Hampton Inn Atlanta-Northlake staff.

Room Tip: We have king and double rooms and they were all great.
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraMonsalve, Owner at Hampton Inn Atlanta - Northlake, responded to this reviewResponded 6 July 2014

We enjoyed working with your group, and truly appreciate the enthusiasm of your youth group. We look forward to seeing you again. PB, Owner.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Atlanta hotels
0.3 mi away
DoubleTree by Hilton Hotel Atlanta - Northlake
13.3 mi away
Country Inn & Suites By Carlson, Atlanta Northwest at SunTrust Park
12.9 mi away
Wingate by Wyndham Atlanta Galleria Center
Show Prices
Show Prices
Show Prices
0.3 mi away
Holiday Inn Atlanta - Northlake
17 mi away
Country Inn & Suites By Carlson, Atlanta Airport North
16.7 mi away
Homewood Suites by Hilton Atlanta Airport North
Show Prices
Show Prices
Show Prices

Been to Hampton Inn Atlanta - Northlake? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Atlanta - Northlake

Address: 3400 Northlake Pkwy NE, Atlanta, GA 30345-2230
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Atlanta
#11 Family Hotel in Atlanta
#37 Romantic Hotel in Atlanta
#38 Business Hotel in Atlanta
Price Range: £85 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Atlanta - Northlake 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the Hampton Inn Atlanta Northlake.Enjoy a day exploring Stone Mountain Park or take a shopping break in the Northlake Mall located right across the street! Whatever brings you to this vibrant area, you'll have an incredible stay at our Atlanta Northlake hotel and our team looks forward to helping you have a wonderful trip. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Agoda, TripOnline SA, getaroom.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Hampton Inn Atlanta - Northlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Atlanta - Northlake Hotel Atlanta
Atlanta Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing