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“Amazing customer service”

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Holiday Inn & Suites Atlanta Airport - North
Ranked #23 of 174 Hotels in Atlanta
Certificate of Excellence
Knoxville, Tennessee
1 review
“Amazing customer service”
Reviewed 14 March 2014

We had a mixup with our reservation where we showed up a day earlier than they had us booked for but the staff figured it out anyway even when they were fully booked and our group was 18 people. I give them a high recommendation and can't say enough about how great the customer service was.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 15 March 2014
Thank you for these wonderful comments and for taking the time to share this valuable feedback on the TripAdvisor .I am so sorry that you reservation date was incorrect, but I am thrilled that we made your stay pleasing. I was glad to hear that you found our staff to be helpful and friendly--that's a good thing, and that you found the hotel to be clean and well appointed. Thank you for your endorsement. Hopefully your travel will bring you back in great occasions and wonderful circumstances. We will be looking forward to your future visits. Thank you again for the great review. We are thrilled that our team has delivered the holiday Inn promise and created a hotel that guests love. Have a wonderful week. Nabil
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Charlotte, North Carolina, United States
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 March 2014

I had business in Atlanta and stayed at this hotel. The hotel went through a renovation a little over a year ago and it shows. The lobby and restaurant show a nice modern look. The hallway to the elevators is a little confusing depending on which wing of the hotel you are on. A good effort with hotel security in the elevators as that access to upper floors is only allowed by hotel keys and the stairways are exit only. A nice security touch that I would like to see other hotels also doing. The room is spacious and the renovations are nice for the price point. The walls are a little thin for noise and the hallways carry noise down the halls. This is nothing that the air conditioning can't overcome. Overall I felt this hotel meet my needs rather well for the short trip.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 15 March 2014
Thank you for having chosen Our Holiday Inn Brand Hotel for your recent stay in Atlanta. Your patronage is much appreciated. We are grateful that you noticed all our moderations and our wonderful hotel. I am so sorry about the noise, we actually corrected the doors settings, and the AC unites also, hopefully your next stay will be impeccable. Our team continuously do their best to delivered the Holiday Inn promise and create a hotel that guest loves. I wish to thank you for having taken the time to compose this TripAdvisor review. We appreciate your feedback as it is beneficial in our quest to provide an optimal experience. We hope to soon have the opportunity to extend to you our outstanding service again, have great day. Sincerely yore’s Nabil.
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Calgary, Canada
1 review
Reviewed 14 March 2014

I stay at this property often. It has come a long way since the first time I arrived, about a year maybe.
It's comfortable and the people are nice.
I don't have problems there, but once my door lock was having some issues, and Charles(?) took care of it right away. Very pleasant.
See you soon :)
Veronica Stanton

Room Tip: Every room I've stayed in was fine
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HarperEmerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 15 March 2014
We are grateful to have you as a loyal guest, I am so glad we changed your views. Thank you for sharing your feedback with the TripAdvisor readership. You can't imagine how delighted I am to read your review. Thank you kindly for your compliments and especially for acknowledging some of our great staff members. It is delightful to hear their hard work appreciated. We are thrilled that the team have delivered the Holiday Inn promise and created a hotel that guests love. Many thanks for the time you took to write the review and the thoughtfulness behind your words. We are excited to have you back at Our Holiday Inn & suite Brand Hotel, Atlanta airport soon! Thanks Nabil
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1 review
Reviewed 13 March 2014

My husband, children and I unexpectedly had to stay over in Atlanta and found ourselves at the Holiday Inn for the night.  The room was very spacious, updated and clean. The housekeeper on the floor was very accommodating and provided us with extra coffee and towels.   The entire staff was warm and welcoming.   We definitely will stay here when we are in Atlanta.   

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nolyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 14 March 2014
Many thanks for your lovely review. As always, we truly appreciate the time taken to write your thoughts on TripAdvisor. We truly enjoyed reading your delightful review! Many thanks for choosing the Holiday Inn Brand Hotel, we are thrilled that our team delivered the holiday inn promise and created a hotel that guests love. Thank you for noticing their efforts. Thank you again for choosing our hotel for your stay and also for taking the time to express your enthusiasm regarding your visit. Our team is committed to striving to exceed your expectations and we are happy to hear our efforts have been well received. We are driven by our mission to completely delight and satisfy our guests. It is a commitment we strive for daily and your kind words are our fuel. With much gratitude we hope to be able to provide you a luxurious experience here at Our Holiday Inn Brands Hotel soon! Have great week. Nabil
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1 review
Reviewed 8 March 2014

I have stayed here twice in the last month and have nothing bad to say. The staff from front desk to house cleaning and bar/restaurant are extremely friendly and helpful. Rooms are VERY spacious and comfortable. Special shout out to Sheryl for her wonderful service to my co-worker and I after a long day at work. She made great suggestions for dinner and kept the beers flowing which hit the spot! Top notch!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TVEngineer4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 10 March 2014
Thank you for your feedback and sharing your review with the TripAdvisor readership. We are humbled by your oh-so-flattering review. Thank you for noticing our great holiday inn brand hotel direction. You know, we owe a debt of gratitude to our team in delivering the great service and the Holiday Inn promise to all of our guests. We are also so thankful for you for allowing us the opportunity to serve you each and every time; it’s our pleasure! We hear comments, time after time, regarding how amazingly our team are, and I must agree. The greatest attribute a hotel can ever have is the team. Thank you for noticing their efforts in creating a hotel that guests love. I will be sure to share your feedback with him and the team to be sure we continue our great efforts in changing all of our guest’s views about the new holiday Inn. Thank you for the feedback; we certainly appreciate it! Safe travels and we’re looking forward to welcoming you back again soon. Sincerely yours Nabil
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Florida Keys, Florida
1 review
Reviewed 7 March 2014

My husband, children, and I unexpectedly had to stay over in Atlanta and found ourselves at the Holiday Inn for the night. The room was very spacious, updated and clean. The housekeeper on the floor was very accommodating and provided us with extra coffee and towels. The entire staff was warm and welcoming. We definitely will stay here when we are in Atlanta.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaylievano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 8 March 2014
Thank you for taking the time to express your reflections and share your experience with the our IHG readers. Thank you for noticing all the great thing our Holiday Inn Brand hotel delivers. It is our pleasure to always attend to all the needs of our guests. We are thrilled that we have delivered in our Holiday Inn Promise’ Create a hotel that guests love” It is so important to us that our guests feel we are their “home away from home”; Our team strives to be the best they can be every occasion they get. There goals are very clear “to give the best service to all guest at all times - no exceptions”. The Team and I truly trust .Our team beyond doubt believes that they will continue doing great thing every occasion they get. I do want to express my sincere appreciation for you for noticing my colleagues and their efforts in making the Holiday Inn hotel the best in Atlanta. We look forward to your return soon. Sincerely, Nabil Thank you again for your time have a great week. Nabil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
Reviewed 6 March 2014 via mobile

My fiancé and I planned a getaway trip this weekend, and chose this hotel due to its convenience. The lobby has a very modern and fresh feel to it, it felt very welcoming. We met Nabil and Charmaine who are employees at the hotel, and they both treated us with such courtesy, something that most hotels lack these days. The lady at the check-in counter was also very friendly. There's an updated bar and lounge, and even a spot for the kids! Our room was very clean and modern as well. We will definitely be coming back in the future. - Delia & Marlon

Stayed March 2014
Helpful?
Thank Mar L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nghanem0507, General Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review, 7 March 2014
Thank you for these wonderful comments and for taking the time to share this valuable feedback with the TripAdvisor readership. I hope you will continue to allow my colleagues and I the Holiday Inn brand the opportunity to create an ineradicable Hotel stay for you in the future. Your great review of your recent visit with us is definitely our "treat". We are thrilled that our team have delivered the Holiday Inn promise and created a hotel that guests love. It means so much to all of us to know that we made a positive and great event for you. Your comments are very much appreciated by our team at Holiday Inn. I hope you will return soon and often and be sure to make time to enjoy our fabulous Hotel. We all in every department strive to ensure our guests feel right at home with us, and we are so glad you found your room to be comfortable and pleasant. Sincerely Nabil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Atlanta Airport - North

Property: Holiday Inn & Suites Atlanta Airport - North
Address: 1380 Virginia Ave, Atlanta, GA 30344-5227
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Atlanta
#20 Business Hotel in Atlanta
#25 Family Hotel in Atlanta
#53 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn & Suites Atlanta Airport - North 3*
Number of rooms: 330
Official Description (provided by the hotel):
NOW OPEN!Modern style, chic design, a technologically advanced atmosphere, and forward thinking food and beverage concepts are just a few ways to describe the Holiday Inn & Suites Atlanta Airport North - a Brand New Airport Hotel Experience. Located at 1380 Virginia Avenue, Atlanta, GA 30344.Featuring an innovative and new approach to the Atlanta airport hotel market, the hotel has built and cultivated the ultimate experience for the modern traveler - with all the comforts of home including an outdoor pool and full service 24-hour fitness center.The Holiday Inn & Suites Atlanta Airport North has 330 brand new luxury rooms including 140 suites that combine elegance, technology, and unparalleled comfort. The property has a restaurant, bar, market pantry and business center which represents a bold, fresh and new approach to hotel social living. It is the heartbeat of the hotel’s signature concept, which integrates world-class service with the latest technology.If you’re in town for a meeting, there’s no better place to have it than here. With 15 meeting rooms including a Ballroom and adjacent pre-function space totaling 12,000 Sq. Ft., the hotel can accommodate any type of meeting or special event you have in mind and of course our meeting rooms are equipped with fiber optic Internet. "Twenty-Nine - Food With Latitude", our catering concept; goes beyond the banquet room with menu selections inspired by the legendary cities, cultures, and history along the 29th Parallel. A variety of packages and options are available for day and weeklong meetings.Just four minutes away from the world's busiest airport, Hartsfield-Jackson International Airport, and eight miles from the heart of downtown Atlanta, you're a short ride away from all of Atlanta's attractions, events, shopping, and restaurants.At the core of the Holiday Inn Experience is the hotel’s signature service. Whether you’re in your room, hanging out in the lobby or simply need directions, the staff is ready and willing to assist you during your stay. When you depart, we want you to think of us and begin planning your return as soon as you get home.We’re not just another hotel, we’re not just another stay along the way - we’re Holiday Inn & Suites Atlanta Airport-North. ... more   less 
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Also Known As:
Ramada Atlanta Airport Hotel Atlanta

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