Nice hotel, close to the airport, and seemingly secure. Initial impression of the hotel left me wondering, and the check-in clerk left me steaming. Good thing it was late, as I was short on sleep and eager to hit the sack. I made reservations for two rooms on the IHG website, a king and a double. Upon checking in, the female clerk informed us they had sold out of King rooms and that we were getting a double.....with no price adjustment to match the cheaper double rate. I asked how could there be no King rooms left when I already paid for my room.......no good response. I also asked how to get my free parking as part of the government rate, and she informed that everyone pays for parking. Wrong. Government reservations get free parking and breakfast.....not sure why she didn't know this. Not a the clerk I would having working in my hotel.......management, please note.
Lobby is spacious and pleasing to the eye. Elevators are somewhat hidden and down the hallway It was late in the day, but carpets did seem somewhat dirty. Rooms were as expected with no complaints. Bathrooms were the same. Breakfast was fine too. Usual choices with buffet or menu items available.
Kudos to Madison D, the day clerk. Upon asking a few questions about the previous night interaction with the night clerk, she promptly took care of everything.....and more. She adjusted the prices of the rooms, gave us the free breakfast coupons, and confirmed that parking was indeed free......$12 normally. Even though I was more than content with the "comps", I was notified that Madison would like to speak to me again. Madison apologized again for the previous nights interaction, and informed me that she would be posting additional points to my account. Again, kudos to Madison D........management, please note.
I would stay and recommend staying at this hotel.
- Official Description (provided by the hotel):
- NOW OPEN!Modern style, chic design, a technologically advanced atmosphere, and forward thinking food and beverage concepts are just a few ways to describe the Holiday Inn & Suites Atlanta Airport North - a Brand New Airport Hotel Experience. Located at 1380 Virginia Avenue, Atlanta, GA 30344.Featuring an innovative and new approach to the Atlanta airport hotel market, the hotel has built and cultivated the ultimate experience for the modern traveler - with all the comforts of home including an outdoor pool and full service 24-hour fitness center.The Holiday Inn & Suites Atlanta Airport North has 330 brand new luxury rooms including 140 suites that combine elegance, technology, and unparalleled comfort. The property has a restaurant, bar, market pantry and business center which represents a bold, fresh and new approach to hotel social living. It is the heartbeat of the hotel’s signature concept, which integrates world-class service with the latest technology.If you’re in town for a meeting, there’s no better place to have it than here. With 15 meeting rooms including a Ballroom and adjacent pre-function space totaling 12,000 Sq. Ft., the hotel can accommodate any type of meeting or special event you have in mind and of course our meeting rooms are equipped with fiber optic Internet. "Twenty-Nine - Food With Latitude", our catering concept; goes beyond the banquet room with menu selections inspired by the legendary cities, cultures, and history along the 29th Parallel. A variety of packages and options are available for day and weeklong meetings.Just four minutes away from the world's busiest airport, Hartsfield-Jackson International Airport, and eight miles from the heart of downtown Atlanta, you're a short ride away from all of Atlanta's attractions, events, shopping, and restaurants.At the core of the Holiday Inn Experience is the hotel’s signature service. Whether you’re in your room, hanging out in the lobby or simply need directions, the staff is ready and willing to assist you during your stay. When you depart, we want you to think of us and begin planning your return as soon as you get home.We’re not just another hotel, we’re not just another stay along the way - we’re Holiday Inn & Suites Atlanta Airport-North. ... more less
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- Also Known As:
- Ramada Atlanta Airport Hotel Atlanta