I just spent 2 nights there and at first everything was great. I had requested a quiet room and was given a corner room that was great except for the shower which desperately needs to be cleaned and redone. I had a question about WiFi and the first person I spoke to treated me like I was an idiot. Another staff member over heard it and was nice enough to help me find the one small area in the lobby where you can use the hotspot. I used the workout room which was small but a good place. The next day I went back up to my room after my conference and as soon as the elevator stopped on my floor you could hear the music pounding from the room next door. On my way out to dinner I reported the noise. When I got my car from the valet it took way too long for them to bring it to me. 5 other cars for people who came down after me were brought out first. The staff kept telling me I was next but it was frustrating to pay so much and not get my car right away. When I returned to the hotel and to my floor there was a strong cigarette smell and now the other room by mine was full of obnoxious laughing women. I called the desk about the smoke and they came up and immediately went to the loud room. They told one woman that if they didn't quiet down the manager was going to have to deal with them. The lady just laughed and slammed the door. This was 9:30pm and they did not quiet down until 5:30am. I wanted to either switch rooms or leave and was told they had no more rooms and that if I left I was still paying for the room. I normally love staying at Hyatts. I am going to Hawaii this summer nd had planned on staying at a Hyatt but the lack of customer service at this one has made me start to rethink my lodging plans.
- Official Description (provided by the hotel):
- Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more less
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- Also Known As:
- Hyatt Regency Atlanta Hotel Atlanta
- Atlanta Hyatt Regency
- Hyatt Atlanta