Was there for business trip, stayed in room 1108. The room was poorly lit, small bathroom (I felt like Lisa Vanderpump complaining about the small bathroom! lol). Found a dirty sock in the room, carpet unvaccuumed for days, sheets not changed unless requested. We didn't realize that you had to handwrite a request card for them to change the sheets. After our daily room clean up, the kleenex was soaking wet (ALL of the kleenex in the box) because housekeeping would wipe the top and apparently water would run into the box. We had to ask for a new box. Also ran out of toilet paper, necessitating a call in the early morning to get more. The kicker was finding a large cockroach on the tile outside of our bathroom. It was on it's back, so at least he was dead, right? NO! It started wriggling it's feet trying to turn over. I called to the front desk and they sent up an engineer to get it (bet he didn't figure that in his job description!). He was going to pick it up with a kleenex, but when he saw it was still alive, stomped on it with his shoe...SPLATTT! Not the type of memorable experience a hotel should be giving it's guests. Went to the front desk to change rooms, and was told that I would be called by the manager, Tyler, with our new room number and to discuss what happened. No call. ever. After attending a meeting, had to go back again to the front desk, where they were very nice in giving us a new room. We were inconvenienced with packing when we could have been doing something else (we were leaving the next day) and moved to room 1722. Our first room was very quiet, but this room was so noisy at night, that we were woken up frequently. You can not only hear people laughing and hooting, but also loud traffic. Hmmm, quiet cockroach room or noisy clean room. So many choices.
Although there were at least 6 elevators, only 2-3 were working, making a greater than 5 minute wait. When the elevators finally came, they were crammed with people, causing some to wait for the next elevator.
On the plus side, the staff were very friendly and helpful (especially Anna and Regina). The Sway restaurant is great, and thanks to Kyle for arranging our group dinner and Michael for the fantastic service. The hotel location is perfect, connected to a food court mall with a couple of shops, including a 24 hour CVS, which is a welcome perk. Also connected is the MARTA metro that takes you directly from the airport. You can take it all over the city for much much cheaper than the cabs.
I think this hotel has potential to be good, but it may depend on what room you are in. Disappointed overall. Does not live up to the Hyatt reputation.
- Official Description (provided by the hotel):
- Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more less
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- Also Known As:
- Hyatt Regency Atlanta Hotel Atlanta
- Atlanta Hyatt Regency
- Hyatt Atlanta