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“Worst Hyatt Experience ever...” 1 of 5 bubbles
Review of Hyatt Regency Atlanta

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Hyatt Regency Atlanta
Ranked #34 of 172 Hotels in Atlanta
Certificate of Excellence
GreenLeadersPlatinum level
Zurich, Switzerland
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Worst Hyatt Experience ever...”
1 of 5 bubbles Reviewed 25 July 2014

I was booked in this Hotel by my Company and the "Experience" started with check-in and went on with a stinky room with a very lound aircon System that has seen much better days. The furnitur is worn and not at Hyatt Standard, whatever that means... The room was not made up the hole day and when you call housekeeping you get unfriendly answers and appologies. The lightes where on the whole day and they call themselfs a "green" Hotel... The eating Experience in the Polaris Restaurant is not to describe, they think they are fancy but the have no clue about the Restaurant Business. They probably pay Minimum salary because the waiter had no clue what he was doing.... I am used to 5 Star properties all over the world and I must say that after that I will not stay at a Hyatt Hotel anymore, there are a lot more very nice Hotels everywhere. If you can stay away!

Room Tip: Just stay away thats the best Option!
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Green Features: Leaving the lights and the aircon on by the staff the whole day ist NOT green and environmentally friendly at all....!!
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Fisch1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 28 July 2014
We apologize your stay was not up to your expectations, nor our standards. Our staff strives to make guests as comfortable as possible, while providing the best in hospitality. Hyatt Regency Atlanta continues to be one of the top hotels in the city making headway with sustainability practices. Our engineering team provides guest with the desired level of comfort, all while ensuring our carbon footprint and water usage are at a minimal. We hope you will consider staying with us again, on your next trip to Atlanta, so we can show you why so many guests continue to return to our property. We hope to see you again.
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3,477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Zurich, Switzerland
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Stayed in Hyatt ATL for a business trip. The rooms are very nice - recently refurbished. The pool is small and does nor get much sunlight during the day as Hyatt is surrounded by high buldings. But the best experience was the service: from breakfast to the bar to the lost and found. Really OUTSTANDING !

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Henry_Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 28 July 2014
Thanks for staying with us and for sharing your experience. Our guest rooms are well-appointed, accompanied by multiple amenities for you to enjoy. Quality service is strongly executed at this property, and we're pleased to hear you enjoyed your interactions with our friendly staff. See you soon!
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North Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

This hotel is awsome..clean, great food, friendly people..southern hospitality at its best. .they are the best. .if at all possible this is the one to come to. The restaurant and the food were superior.



Stayed July 2014, travelled on business
Helpful?
Thank sassyNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 25 July 2014
Wow. Thanks so much for your kind review. It's always wonderful to hear about the pleasant experiences from our guests. Our staff works diligently to provide you with a marvelous stay. Look forward to seeing you on your next trip to Atlanta.
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Raleigh, North Carolina
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

The lobby of the hotel is impressive. The rooms are clean and average in decor. What makes the Hyatt Regency Atlanta an excellent choice is the excellent customer service we receive from every employee we encountered. We spent six nights at the hotel and would definitely stay again.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MelbaQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 25 July 2014
Thanks for staying with us and we appreciate you commending our staff on their friendly, hospitable, caring persona. We strive to make every guest feel at home when they stay with us. It's wonderful to hear that your stay was relaxing, comfortable and memorable. Thank you for your recommendation and we will see you on your next trip to Atlanta.
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Huntersville, NC
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We were a party of 6 staying at the Hyatt Regency Atlanta as it was in close proximity to the aquarium (maybe about 5-6 blocks away). Our check-in went very smoothly, even though we had increased our number from 4-6 and had to upgrade from a standard room to a suite (and added a rollaway bed). We were given a Crown Suite on the 16th floor. The room was gorgeous! It was a corner suite and had glass doors on 2 sides that led out to the balcony. Beautiful view!
My husband and I took a trip up to the Polaris (22nd floor?) for a cocktail and to view the scenery as the restaurant rotated 360 degrees during our visit. Again, another beautiful view! Our server was personable and did a wonderful job of explaining the menu to us. We thought their bacon popcorn was fantastic.
In the evening when we went to bed, we did hear the neighbors next door to us laughing and chatting boisterously, but they soon quieted so that we could have a restful sleep. Extremely dark curtains kept the family asleep far longer than they normally would have (no objections here). While kids and husband were sleeping, I was planning on running outside but upon seeing the rain, grudgingly headed to the hotel gym for a treadmill run. However, upon entering the gym, I perked up quite a bit. The gym is very large with all the latest equipment, headphones to borrow, cucumber strawberry water at the ready, cold towels to cool off and a variety of fruit for an after exercise munchy. I was very impressed!

As you can see, we were very pleased with our 1 night stay and wish we could have stayed longer. The one downside to all of this is that our suite only had 1 bathroom, which would have been acceptable had there been an additional sink outside of the bathroom. It would have been nice to have had a sink in the parlor portion of the suite next to the refrigerator.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank southernhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 25 July 2014
Thanks for staying with us and it is wonderful to hear that every aspect of your stay was favored and thoroughly enjoyed. Our Front Desk Agents are fantastic and very helpful to ensure your guest room meets your housing needs. Glad you enjoyed your suite and parlor. You had a chance to visit our spinning, rooftop restaurant Polaris --25 stories above famed Peachtree Street. With its throwback interior -fit for the modern day 'Don Draper'- and rotating menu including sharable plates, house-made cocktails and our own private label bourbon, Polaris is a fantastic spot to escape the day and get lost in the 360° views of Atlanta. You had got in a great workout in our 24-hour fitness center. Recently renovated, the fitness center has cardio equipment, weight machines, free weights, ample stretching room, complimentary headphones, water and towels. We understand that sometimes fitness routines take a backseat during business trips and vacations, but with our 24-hour gym you are able to 'have your cake and eat it too' --seriously, did you visit the all-you-can-eat pie bar at Sway? It's so great to know you enjoyed your stay with us and we look forward to your return. Come back and see us to explore the many attractions within walking distance: World of Coca-Cola, CNN Center, Centennial Olympic Park, SkyView and more. See you then!
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Newport, Tennessee
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

When checking in, the lady at the front desk, Crystal, was extremely helpful and kind. I explained my concerns about road noise so she moved us to the 19th floor and changed our room to a king room instead of double beds. I ran into her several times during our stay and she was always very courteous. Truly a wonderful employee to have! We ate desserts, chicken pot pie and a roast beef sandwich from the Market in the lobby. All were delicious and the staff were very nice and polite there as well. We ordered shrimp nachos from 22 Storys which were also fantastic. The staff all were so kind and helpful, with the exception of one. We had looked forward to eating at the Polaris on our anniversary night and were told the dress code was dress casual (my husband had on shorts) and we couldn't go up. The hostess that was on duty was very snooty and not at all polite about it when she told us this. I researched our trip thoroughly before coming and no where on their website does it mention this dress code. I didn't pack any extra clothes so the main thing I was looking forward to didn't happen. (I dress business all week and want to unwind on my weekends!) This hotel is beautiful and the staff for the most part were wonderful. If it hadn't have been for the one hostess and our lack to get to go up to Polaris, I would have given it a 5 star rating.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank April W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 25 July 2014
Thanks for staying with us to celebrate your anniversary. Such a precious time and we appreciate you choosing our hotel for this occasion. Our front desk agents wonderfully assist our guests for a successful check-in/out process. We will be sure to share your shout out with Crystal and the team. Our hotel features various room types and floor plans to ensure your needs are met. All of our outlets have wonderful, locally-sourced dishes to you can taste the true flavors of Atlanta. We do regret to hear that not every part of your stay was pleasant. Our staff if trained to the highest regards to bring guests top-notch hospitality. We do hope you will continue to stay with us during your trips to Atlanta. We would love to have you with us again. Hope to see you again, soon!
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Summerton, South Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

We loved our stay at the Hyatt Regency in Atlanta! The corner king suite was perfect. The only complaint we had about our stay was how much parking was a night; $38. There is a parking lot a few blocks away that was $18 a day. We were able to walk to the world of coke, the aquarium, and the children's museum.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boiledpeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, 25 July 2014
Thanks for staying with us during your fun time in Atlanta. We are located within walking distance to many must-see attractions: Georgia Aquarium, World of Coca-Cola, Children’s Museum of Atlanta, Center for Civil and Human Rights and more! Our hotel offers valet parking in our 24-hour surveillance, underground garage. If you aren't traveling by car, MARTA is a great option when arriving to the hotel from the airport. Easy, quick and efficient. We hope to see you again, soon!
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Additional Information about Hyatt Regency Atlanta

Property: Hyatt Regency Atlanta
Address: 265 Peachtree Street NE, Atlanta, GA 30303-1294
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#18 Business Hotel in Atlanta
#31 Romantic Hotel in Atlanta
#34 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Atlanta 4*
Number of rooms: 1260
Official Description (provided by the hotel):
Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Odigeo, Hyatt Hotels Corporation and TravelUp so you can book your Hyatt Regency Atlanta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Atlanta Hotel Atlanta
Atlanta Hyatt Regency
Hyatt Atlanta

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