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“Be sure to ask about construction noise”

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Omni Atlanta Hotel at CNN Center
Ranked #48 of 174 Hotels in Atlanta
Certificate of Excellence
LA
Level Contributor
3 reviews
“Be sure to ask about construction noise”
Reviewed 12 October 2011

While the hotel and staff are outstanding - this is not a good location for sleeping at night. Construction noise from Marietta Street starts shortly after midnight. Rooms are not well sound insulated. I stayed on the 8th floor - I'd recommend at least 15 or higher for sleeping. No warning at check-in about this - or I would have bought some ear plugs.

Room Tip: Request higher floors - at least 15th floor or more.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank burtonka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 21 October 2011
We sincerely apologize for the noise level from the construction. We do our best to move guests away from the construction when occupancy levels allow. We know your stay with us was not ideal, but we hope you will consider staying with us again at the Omni Hotel at CNN Center.
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Orlando
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 October 2011

My room was in the Old tower. The hotel is old, but the rooms are in good conditions and clean.
The best thing is the location. It took me 18min from the airport on the train to reach the 5 points station, which is few blocks from the hotel. I recommend this hotel for business travelers.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dralanir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 21 October 2011
Thank you for choosing to stay at the Omni Hotel at CNN Center for your business trip. We hope you will stay with us the next time you are in Atlanta for business or leisure.
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Phoenix, Arizona
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 October 2011

The service is horrible at this hotel! If your key stops working (because your cell phone touched it) and you are on the 26th floor in the North tower as I was at 3am, you have to walk to the south tower on floor 4 to get a new key. While getting the key you will be lectured about letting electronics touch the key card and then you will be told how this was your fault. Also room service takes 45 mins. And lets not even talk about getting fresh towels. I have gotten better help from the desk staff at a Motel 6!

Room Tip: Room 2665 has a great view of the city
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kujoque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 21 October 2011
We are deeply regretful in reading your review. Your experience is not the norm and we hope you will consider staying at the Omni Hotel at CNN Center the next time you are in Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 October 2011

Came to town for an Atlanta Falcons game. The hotel is easy to get to using the MARTA train from the airport. Close to the Georgia Dome, Aquarium and Coca-Cola museum. We stayed in the South tower and had 2 parties. They were able to put our rooms right next to each other, which was nice. At check-in, they had a nice "kid backpack" with some games for the youngest child. And, when we got to the room, they had cookies and milk for all the kids in the room (we had up to age 15), which they loved. Rooms were very clean and comfortable. We had a balcony that overlooked the CNN atrium inside the building. Everyone was very nice and friendly.

Room Tip: If you are going to use the pool frequently, ask for a room in the North Tower. There is no pool in...
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  • Stayed October 2011, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RHBeatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 21 October 2011
We are truly grateful for your wonderful review. We are happy to hear you enjoy our location, staff and rooms while the kids loved the cookies, milk and backpacks. We look forward to your next visit to the Omni Hotel at CNN Center.
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Glennville, Georgia
Level Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 3 October 2011

very good location for Phillips Arena events. All staff was excellent. reservation clerk to valet service was some of the best that I have had recently.Room was very clean. Coffee pot but no refrigerator, but did not really need one this short trip. After a very late night, due to concert, wish room could have had better insulation as noise level seemed loud for such a nice hotel. Hall noise seemed to continue all night, even though we were on 20th floor. Check out was 12, but housekkeeping was knocking on door a little after 9, even though we had privacy sign on door. Toliet seemed to have issues next morning but did not call maintenance as we were leaving shortly. Only used coffee shop next morning, but resturants & bar area looked very nice. Would certainly stay here again as location and pleasant staff made this a plus for us.

Room Tip: Liked North Tower-
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  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gstrc501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 21 October 2011
The Management at the Omni Hotel at CNN Center would like to thank you for you r review. We are always in search of opportunities to make improvements and the feedback from our guests is a great way for us to pinpoint areas to focus on. Please be assured that all your comments with be shared with our management team. Thank you for staying with us and we know when you return to our hotel you will not be disappointed.
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Alliance, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2011

my sister and i take an annual trip to atlanta to see our baby sister for her birthday, we usually stay at hotel at airport, this year we did some research and decided to stay downtown. We chose the Omni because of their reputation and previous guest compliments. When we arrive at hotel we were registered by Ms Lorraine Beezley. She was very, very courteous and as my sister and i had seperated rooms booked she took the time to make sure we were very happy with our room. I requested a balcony room, but the room she gave me was not a balcony. I called to front desk and Ms Beezley accomodated me right on the spot (thats what you call service). The room service was impecable!!! I was on the 11th floor and every time i ordered room service the food was very hot! Cudos to you room service! The only glich was there was a fire in the hotel and we missed the suprise party for our sister! I will be forwarding a letter to the General Manager as per my concerns.

  • Stayed September 2011, travelled solo
    • Value
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Helpful?
3 Thank tambraisblessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 12 October 2011
Thank you for your feedback The Omni Hotel at CNN Center prides itself on the ability to provide the highest level of quality and service to our guest. We are regretful for any inconvenience you may have experienced during your visit with us. Unfortunately, rare occurrences take place and the guests’ overall perspective of the hotel is affected. We hope you will give us another opportunity in the near future.
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1 review
Reviewed 30 September 2011

I think paying 550 dollars for 3 nites is way too much. Also, they don't have regular parking. You have to pay 30 dollars a day for vallet parking. My husband and I stayed here for a convention or I never would have paid this much for a room. Also, the heat didn't work and I found hairs on my pillow. For the price I thought we would have a fridge and microwave, but we didn't. We stayed in the south tower maybe the north is better. I hope we can stay somewhere else next year.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gt9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, 12 October 2011
Thank you for taking the time to leave review in regards to your recent stay at the Omni Hotel at CNN Center. We hope you will consider staying with us again allowing us the opportunity to regain your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Atlanta Hotel at CNN Center

Property: Omni Atlanta Hotel at CNN Center
Address: 100 CNN Center, Atlanta, GA 30303-2762
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Atlanta
#21 Luxury Hotel in Atlanta
#24 Family Hotel in Atlanta
#26 Business Hotel in Atlanta
#27 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Atlanta Hotel at CNN Center 4*
Number of rooms: 1067
Reservation Options:
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Also Known As:
Omni Hotel At Cnn Atlanta
Omni Hotel Cnn Center
Omni Atlanta
Omni Hotel Atlanta

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