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“Stay was fine, but front desk customer service was less than efficient except for the help received from employee Felecia Bryan.”

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Sheraton Atlanta Hotel
Ranked #39 of 174 Hotels in Atlanta
Certificate of Excellence
Birmingham, Alabama
1 review
“Stay was fine, but front desk customer service was less than efficient except for the help received from employee Felecia Bryan.”
Reviewed 3 February 2014

There were many mix ups on room assignments, room charges, credit cards, etc over the course of my stay. It seemed as if nobody could get it right, even after several attempts by many employees. However, Felecia Bryan at the front desk was extremely professional and patient and worked diligently to resolve the various issues. She went to great lengths to ensure that every detail was attended to correctly with a friendly and calm demeanor. Sheraton Atlanta, as well as its guests, would be greatly served if more people like Felecia were hired.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTR1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
We appreciate your business and your review. We are disappointed that you didn't experience our typically great service, but are glad that Felecia was able to help you. We'll certainly use your comments with our front desk team to ensure all our guests stay happy and comfortable. Best Regards.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York City, New York
Level Contributor
126 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 February 2014

Was here for a conference (there is conference space in the hotel). The location is right in the middle of downtown Atlanta, the service is great, and it's a beautiful property with a nice pool and lounge area in the middle of the hotel (indoors). The only thing is the beds are too soft and not supportive enough. This might be a Sheraton thing, since this has been the case in other Sheratons as well. As long as you're OK with that, it's a good bet.
[Just a note: there are two towers and it can be very confusing to get from one point to another.]

  • Stayed January 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
Thanks very much for staying with us, we appreciate your business! In the future, please let us know if your bed is too soft. While most people find the Sheraton Sweet Sleeper very comfortable, we do have some accessories to use in case our guests prefer and firmer mattress. Hope to see you back again soon.
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Round Lake Park, Illinois
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

I stayed over a week at that Sheraton. The room was spacious and nice. A mini fridge was available, and I appreciated that water bottle was continually stocked.

I had Club Access for the morning continental breakfast. The continental breakfas was ok, however I was disappointed in the evening selections of hor d'oevres. There were times I just wanted a little lighter fare.

I did take advantage of the "Green Choice". They provided with me with vouchers with I did use.

My complaints: there was a function at the hotel on a Saturday night. The parties continued after the ballroom closed, and many people were yelliing down hallways. Luckily, the party revelers on my floor partied early, and I didn't hear them for the rest of the night. My co-worker was not so lucky, and she called the front desk. Also, another co-worker became ill during her time there, and had called guest service 3x for more water, toiletries, and some crackers. No one came to drop off those items. I called to complain that this had not been done...and ten minutes later she got her items. That was disappointing.

Otherwise, it's a nice, clean hotel. I will say that the bell staff was really great.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luzan6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
Thanks very much for staying with us and for your remarks as well. We're always disappointed when other guests don't adhere to our quiet hours on guest room floors. Please accept our apologies that your traveling companions experiences other rude guests. We are always happy to quiet anyone that is making too much noise. Hope to have you back again soon.
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1 review
Reviewed 2 February 2014

Did not stay in hotel. Was here for conference. Staff was very accommodating, especially Paul Martin. Very friendly people. They seemed genuinely happy to serve us. Thanks for the time spent. Hope you will enjoy this extra writing to mKe this fit the 200 word minimum. You will like this hotel very much has good coffee too. Sorry long enough yet the chairs are very comfortable in the lobby.

  • Stayed January 2014
    • Location
    • Cleanliness
Helpful?
Thank Himmelbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
Thanks for the review and for mentioning Paul! He is one of the best. Next time, please stay with us!
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Springfield, Missouri
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 February 2014 via mobile

The rooms were spacious (shared with 3 others). Staff was very helpful and gracious. Subway within walking distance. Restaurants on site were good. I especially liked the coffee bar/deli. Ate many meals from there and food was great!

Stayed September 2013, travelled on business
Helpful?
Thank Vicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
Thanks for the kind words! We're thrilled you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Georgia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 February 2014

Staff (primarily Maintenance Man Nathaniel Garland) made this a very pleasant stay. Upon determining that our Heat/Air motor need to be removed, Mr Garland moved us to the adjacent room and provided us complimentary access to the Sheraton Lounge, with continental breakfast, hor dourves, etc. Mr Garland was very customer service oriented and a pleasure to deal with.

Our room was on the 2nd floor, adjacent to the pool and accessible to self-parking. It contained a small fridge, single cup coffee maker, and flat screen TV. The room was clean and the beds were comfortable. There are many restaurants within a few blocks and a small indoor mall with food court near the Hard Rock Cafe (2 blocks). Our stay was good overall.

My desires for this hotel would be better TV channel selections and free wifi.

Room Tip: 2nd or 3rd floor rooms (NOT in South Tower) provide convenient access to self parking.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Not-Taking-My-Guns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
We are thrilled that Mr. Garland took great care of you. Please accept our sincere apologies that we had an HVAC issue in your room, but we're happy that you were well taken care of for the trouble. We would love to see you back again soon.
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Georgia
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 January 2014

The main thing this hotel has going for it is the downtown area. It is centrally located to everything but needs an update - now! The prices they charge are unbelieveable for the rooms when compared with other hotels within a several block area that are much nicer for the money spent.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CorvetteC6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 10 February 2014
Thank you for staying with us. You'll find our pricing very competitive to the other full service hotels in downtown Atlanta. Our team works hard to ensure great quality and excellent customer service. All the best.
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#17 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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