I’ll start by saying I had a great time in Atlanta and am glad I stayed at the Sheraton, that said here’s what I want folks to know about the Sheraton Atlanta Downtown as they are looking at their lodging choices;
The most outstanding and caring staff I have encountered. It reminded me of the 1970’s Annapolis Hilton where my mother worked and as a young boy I would often get the treat of “hanging out” with Mom at work, and in those days the name Hilton meant top tier customer service, and it was that same atmosphere here.
I can’t list all the staff that made our visit so welcoming but here are some of them;
Cory the bell hop – I arrived late and had been waiting over an hour for a room - which we had a reservation for - and when he heard about it he got us into a room immediately! I had back surgery a few months ago and he made sure to get our luggage to our room and carried it in for me! THANKS Cory!
The folks at Fandangles – Krystal the hostess, you know how to do right by guests! Tanya, Hana, and Veara, you are professionals and your smiles say it all, and Manager Karim, you made me and my daughters feel truly special. All of you demonstrated excellence.
Victor from Maintenance, you were beyond professional and polite as you repaired our sliding bathroom door, and we are glad to have been helped by you.
These people along with numerous other staff like the housekeeping personnel, café counter ladies, and valets made use feel great about choosing Sheraton Atlanta. Please forgive me if I spelled anyone's name wrong.
The location is excellent as well. Atlanta is an easy city to navigate from this location, and many of the highlights are within walking distance. The hotel is easily maneuvered to off of I-75.
Here are the things I want other travelers to be mindful of and I wish management would focus on because I am certain with the excellent staff if these things are addressed it will make this hotel the premier destination in Atlanta;
Our guest room was a basic 2-queen bed room. It was ok, except that the bathroom was microscopic, had no hook for clothing to hang but that was because it had a sliding door! Not a pocket door, but a hanging door that slid back and forth, and it was heavy, it was a work out for me to open and close, never mind my daughters. The toilet seat cover was so thin you couldn’t sit on it to put on socks or whatever, and again – TINY!
The furniture was a bit scuffed up and the mirror frame under the coffee maker was ruined from the steam of the maker. The phones were…vintage (not in a good way).
The ironing board was, in the words of my daughters “lame”, it was short and bent and the cover was so thin that when I ironed a shirt the holes of the metal board came through onto the fabric.
The hotel itself was in a word worn. All the hallway carpets were horribly discolored and filthy except for the first floor.
The carpeting in the “service elevators”, which everybody was instructed to use because it was the only way to get around, was disgusting, tile should be installed.
I only make note of these things because when you are paying the price for a “Sheraton” hotel you want a value for that cost, and these failings made us feel like we were getting less than we were paying for.
I would likely go back, because of the staff, but I would ask for a room around the pool atrium, it was the most conveniently located room set for access to the rest of the hotel as long as the daytime noise of people swimming didn’t bother you.
- Official Description (provided by the hotel):
- The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton