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“Top Staff, Nice Hotel”

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Sheraton Atlanta Hotel
Ranked #37 of 173 Hotels in Atlanta
Certificate of Excellence
Port of Spain, Trinidad
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Top Staff, Nice Hotel”
Reviewed 16 April 2014

All Smiles and professionalism, every member of the team here made you feel truly welcome. From the doorman, to the front desk, bellman, concierge and the wait staff at the various functions. Far and away the friendliest staff that I've met in my 15 years of hotel travel, and yet very professional. The perfect balance.

The Hotel is well placed in midtown just a couple of block from the Hard Rock Cafe, with a couple of shopping options within walking distance. The rooms are modern in their furnishings and amenities, although the wireless was slow at times, and the corridor on my floor was a bit musty. As a hotel for a business, stay it had everything that I needed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boops157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 April 2014
Thank you for your kind words. We pride ourselves on having top notch service and we are so happy to hear you got to experience that service first hand. We appreciate you taking the time to compliment our hotel. Come back and stay with us soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (698)
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English first
Auburn, Alabama
2 reviews
Reviewed 14 April 2014

The staff at the Sheraton made our stay great! Our bellman, Corey, was especially helpful and friendly. We attended a dance convention and the hotel was very crowded, but we never had to wait long for our car or for guest services. This is our third visit to this hotel and the staff has never disappointed.

Room Tip: We enjoyed our corner room. It was large and quiet.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 April 2014
Thank you for your review. It is our pleasure to consistently deliver the best customer service in the Atlanta area. We are so glad to hear every one of your stays with us has been enjoyable and we expect nothing less. Thank you for your continued business! See you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Pleasant, South Carolina
Level Contributor
105 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 14 April 2014

Overall a great experience. The main areas for the general public are in decent condition and well maintained, but the rooms need a lot of maintenance. The HVAC system does not keep the temperature very well, my room had several notable maintenance issues like a door handle that was falling out of the bathroom. The rooms are a bit dated, though they have done a remodel in the past decade by the looks of it. Much of the furniture was worn, things like the laminate bubbling off the table base. Nothing too serious though.

Location is great, right in the middle of downtown. A block off of Peachtree right at the center of the action.

The staff was exceptional. Very friendly and helpful at all times.

The on-site bar and restaurant was decent.

The pool area looked nice though I didn't use it while on a business trip. It looked nicer than the pool at the Marriott Marquis, however the Marriott remains my favorite downtown hotel. However at HALF the price, thanks to a discount via the conference I was with, the Sheraton was a GREAT option especially when considering the cost. Most weeks, however the Marriott is marginally more expensive and overall the rooms are in better condition.

A good stay, and I would not hesitate to return.

Room Tip: Higher floors would be better.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StoreLocatorPlus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 April 2014
Thank you for your review. We are happy to hear you were able to experience the Sheraton service while staying here on business. Hopefully next time you'll be able to take a swim in the pool. It is truly unique to our hotel and the Atlanta area. Safe travels! Hope to see you back with us again soon!
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Arden, North Carolina
1 review
Reviewed 14 April 2014

My daughter and I just spent the weekend here for a dance competition. The hotel was very nice and very clean, but what was outstanding was the friendly service from everyone we met along the way,… from front desk to restaurants, valet, and bellmen. Jerome Smith was my bellman when I checked in. I have never had such great service before. He was friendly, efficient, genuine and so personable! He made us feel special and taken care of and went out of his way the entire weekend to make sure we had a great stay in your hotel! With a background in sales,… I also appreciated that before we left, he made sure to mention our next trip to Atlanta and making sure we stayed with you again and gave us his card to be sure he made our NEXT trip as easy and enjoyable as this one. He seemed to love his job and it showed in his interactions with guests as well as other bellmen on staff. What a great asset you have in him as an employee. Thanks to Jerome and your entire staff for a great weekend!

Stayed April 2014, travelled with family
Helpful?
Thank melanie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 April 2014
Thank you for your ever so kind words! We appreciate you taking the time to individually recognize Jerome. He is truly an asset to our team and we are so happy hear he made your stay memorable. Can't wait to have you back to stay with us again!
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north west
Level Contributor
193 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 14 April 2014

A great downtown hotel, walking distance from the Martin Luther King Memorial and World of Coca Cola and the Aquarium. There's a gorgeous pool and jacuzzi and the bar on the third floor had good beers, wine and cocktails. The barfood was good too, I recommend the vegetarian pizza, delicious. We signed up for the club card and were able to get a lovely buffet breakfast free. The room was clean and comfortable. It took a while to get used to the layout of the place because of the towers but we got the hang of it. The staff were all really friendly and helpful.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank NorthWestLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 April 2014
Thank you for kind review. We are so happy to hear that your stay was lovely and you enjoyed the location of our hotel. We look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodinville, Washington
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2014

My son and I were in town for a college tour. We are SPG Gold so we had a room on the Club Level. The fitness Center and Club Lounge were some of the best in the Starwood Hotel group. The southern hospitality by Crystal and Shirley in the Club Lounge was amazing . The restaurant, Fandangles was very good. Kamoni and Crystal were very friendly in the restaurant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyH1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 14 April 2014
Thank you for your review and taking the time to recognize our staff who positively impacted your stay! We will definitely let them know they helped make your experience memorable. We are glad to hear you and your son enjoyed your time with us and we hope you chose to stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Natal, RN
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014

Nice hotel, near everything, with boardwalks so we won't freeze. The room was very comfy, and always clean. Walking distance from the centennial park and world of coca cola. Had a great time at my stay.

  • Stayed May 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank CamilaLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 14 April 2014
Thank you for your review. We appreciate the positive feedback from your stay. Come back and stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
#16 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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