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Sheraton Atlanta Hotel
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Reviews (3,318)
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1,685
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390
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129
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2,059 - 2,064 of 3,318 reviews
Reviewed 6 May 2014

My boyfriend and I stayed at here for a weekend and were extremely happy with everything. The staff was more than accomodating and friendly. The gentleman at the concierge desk provided us great recommendations for restaurants in the area. Our room was clean and the king bed was very comfortable to sleep in. Everyone truly made us feel welcome and we will definitely be coming back here for future stays in Atlanta!

  • Stayed: April 2014, travelled as a couple
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Thank Lucy_zha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 9 May 2014

Thank you for your positive review! We are glad to hear you and your boyfriend enjoyed your weekend with us. Hope to have you back with us soon!

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Reviewed 6 May 2014 via mobile

We were greeted by Corey the bellman and he took care of us. We were there on a baseball trip and he arranged a shuttle, etc. rooms where clean. We had an issue with the door lock but other than that no issues. People were helpful from dining room to front desk.

  • Stayed: May 2014
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Thank pencowgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 7 May 2014

Thank you for your review. Hope your baseball team did well in the tournament! We appreciate you staying with us and letting us know how good your experience was. Next time you are back in Atlanta, come stay with us!

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Reviewed 5 May 2014

I'll put this as briefly as I can. The front desk staff was fantastic, as was the wait staff in the restaurant. That's the good. The bad - 2 mornings with no hot water at all, a bizarre sliding wooden plank as a bathroom door, no housekeeping even after a request for it and when there was a housekeeper just a few doors down, and horrible communication from the valets when the parking lot entrance was closed due to painting, which twice put us into the middle of a very busy street, sitting and waiting while the unprofessional and uncommunicative valets chatted with people in cars in front of us. The worst part of it all - at this point, I have contacted the hotel three times, asking for a response to the problems we had. I have received no communication at all in return.Stay here at your own peril.

  • Stayed: April 2014, travelled with family
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Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 6 May 2014

We appreciate your feedback. Our management staff first tried to contact you via email on April 19th. Since then, our General Manager has reached out to you as well. We do have the Make a Green Choice program, which if you opt into it at check in, awards our guests SPG points or an credit for Food and Beverage in the hotel. If guests opt into the program, they are choosing not to have housekeeping service during their stay. It’s a wonderful program that allows for an environmental win and a win for our guests at the same time. All the best.

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Reviewed 5 May 2014

If you need to know something, ask Andre!!! He is the best, and will not disappoint!! Andre was able to be sure I had the best outing after a long week at a school conference, and took it personally to treat me the way he would would want to be treated! Could not ask for a more kind, conscientious person.
KiKi and Khalid were also able to make some great improvements to my stay at the Sheraton, always willing to help, and make sure you have the best service!!!

  • Stayed: April 2014, travelled solo
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Thank Melanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 6 May 2014

Thank you for your kind review! We greatly appreciate you recognizing our individual team members that were able to positively impact your stay. Hope to have you back with us soon!

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Reviewed 4 May 2014 via mobile

The concierge team here are FABULOUS!!! Andre, Kiki and Jim remember me by my name & welcome me with smiles & hugs. That's how you want to be treated when you walk into an establishment. They are always graciously helping folks with the right places to go and things to do. They go above and beyond.

  • Stayed: February 2014
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Thank 33wildcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 6 May 2014

Thank you for your kind review. We appreciate you recognizing Kiki, Andre, and Jim. They are all strong assets to our team. We are happy to hear your stay was great and enjoyable. Hope to have you back with us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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