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“Excellent stay and staff!” 5 of 5 bubbles
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
Ranked #28 of 172 Hotels in Atlanta
Certificate of Excellence
1 review
“Excellent stay and staff!”
5 of 5 bubbles Reviewed 13 June 2014

My stay here was one of he best I have ever enjoyed at a major city hotel. Every single staff member greeted me warmly every day and made me feel welcome. Jerome Smith the Bellman was exceptionally helpful and friendly. He is a "textbook' example of excellent customer service and is exactly who should be greeting your guests as they enter the lobby. I would highly recommend your hotel.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 17 June 2014
Thank you for you review and the praise for one of our best, Jerome. He is surely a team player and we appreciate all his hard work to deliver guests a meaningful experience. We look forward to having you back with us soon!
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2,951 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (680)
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English first
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

We stayed here for my husband's Air Force training, and it was wonderful. We brought our 3 young children, and they upgraded our room to better accommodate us (which we greatly appreciated!) We had a bigger room, and access to the club level which was great to get the kids snacks as needed. ALL of the staff goes out of their way to be friendly and helpful. Jerome (the bellman) took very good care of us when we needed to leave and had a ton of luggage for 5 people. It is a great location too. Everyday, we were able to walk to all the great Atlanta sights! We really enjoyed our stay here!

Room Tip: Ask for the upgrade to club level.
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 17 June 2014
Thank you for your review. We are glad to know we were able to accommodate you and your family comfortably during your husband's training. We surely enjoyed having that group with us. We do hope you will come back and enjoy a stay with us again soon.
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Petersburg, Virginia
2 reviews
5 of 5 bubbles Reviewed 13 June 2014

I stayed at the Sheraton Atlanta, everyone was personable and pleasant did not hesitate to assist where they could. Jerome the "Bellman" was great. He made sure that we were aware of our surroundings when going out into the city. He made sure that we did not leave anything in our room. He assisted me in the deli when I did not know how to use the microwave.
He really packed our car to the "T" neat. It is great to visit a site like this with good people working to assist you. Great customer service.

Green Features: The environmental practices are good. But animal friendly in not for me. I saw a dog with a guest and she just let the pet urine right on the wall at the hotel.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zelda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 17 June 2014
Thank you for your review and the recognition of Jerome. He is surely a pillar of customer service.We are proud to have him on our team. We are glad you enjoyed your stay and hope you come back and stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Bethpage, New York
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Without a doubt this is the best place to stay in downtown Atlanta. The location is perfect for touring the city. Walking distance to CNN, Coca Cola, Olympic Park and Aquarium. The MARTA is only 2-3 blocks. Restaurants also within blocks.
The hotel itself is wonderful. From the moment we pulled up at the hotel I felt like a star. The bellmen greeted us with smiles every time we came and left the hotel. We were assigned a beautiful corner room on the top floor with floor to ceiling windows and a wrap around balcony. The room was large and comfortable, although could have used a small couch instead of a chair and also another luggage stand. Had a slight issue with housekeeping in that they did not refill supplies (toiletries, glasses) but the room was made up daily.
The fitness room is really nice. Not large but large enough with several treadmills, ellipticals and bikes. Also a small weight area. The equipment is up to date and the room is air conditioned.
The pool area is fantastic. It is a large pool and separate hot tub. There are lounge chairs all around with towels on each chair (replenished by staff). Plenty of pool towels. The area is in the middle of the hotel and it has a glass ceiling that opens. So you get the sun and the outside air even though you are inside. It is a haven and one of the best hotel pools I've ever been too.
We had access to the club lounge which is worth it. Breakfast was perfect and the evening appetizers were also very nice with fruits and cheeses and other snacks as well. Cookies and snacks and beverages 24 hours plus tvs, computers and couches to relax. Shirley was the morning server and she went above and beyond to please each guest in the club lounge. Her personality is infectious. She is pleasant and a lovely person.
The entire staff is terrific. They acknowledged our anniversary as well as our friend's birthday with hand signed cards and sweets to our rooms. The concierge desk is more than helpful.
The wait staff in the restaurant is very nice an accommodating. Can't stress enough how the staff is wonderful. However, the MVP award goes to Jerome Smith. His title is Bellman but he was at the concierge desk. He absolutely made our vacation the best it could be. He has the brightest smile and was the most helpful with information and recommendations. He basically mapped out our events for us each day, including recommending the restaurants. He spent the time with me going through the types of food we wanted to eat and also the activities we were interested in. He gave us step by step directions on how to get to each place and more importantly how to get back to the hotel! He was cognizant of our budget and also gave us the best experience we could have. He is an asset to the hotel. Five stars for this hotel. We will definitely stay here again.

Room Tip: pay for the club room. it is well worth it. includes breakfast , 24 hour snacks & beverages, and...
See more room tips
Green Features: they have a program where you can save $5 day if you choose to reuse your towels.
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LawHyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 17 June 2014
Thank you for your detailed review. We appreciate you taking the time to share your experience with us and we are pleased it was an enjoyable one! Also, it puts a smile on our face when guest recognize individual team members. Thank you for that and we will make sure Shirley and Jerome know they were so influential in your positive words. We look forward to having you back with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 12 June 2014 via mobile

I stayed for the Memorial weekend and was floored by the outstanding customer service I received from ALL the staff members!!! From the valet attendees, bellmen(Jerome), front desk, housekeeping, and phone service (Erica) they ALL were very attentive and went out their way to ensure our trip smooyhly! I definitely will be staying here my next visit!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shanika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 17 June 2014
Thank you for your review. We are happy to know you enjoyed your Memorial Day stay with us! Hopefully, you had a chance to enjoy the pool! Hope to have you back with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We were here for 4 nights and had a great stay. The staff is wonderful everyone is friendly and helpful especially Jerome with the bell captain's desk. He was extremely helpful with anything we needed and made us feel welcome.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 16 June 2014
Thank you for your review. We are so pleased to hear you enjoyed all four nights with us!
We look forward to having you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

I was at a conference for ICF and can I just tell you, the service the warmth, and smiles were so overwhelmingly joful to be greated by, that I would just come again to see them all and give them a cup of coffee and hug.
Chester was always saying something nice, funny and while being attentive. Emebet, was also there to keep my cup of Joe filed to the brim! They were super organized and compassionate with there gestures and kind spirit- They really do show "the love" Its nice to know home your way that you can still feel at home.
We cant thank them enough for all they did and continue to do !
I love you guys!
Be well and Healthy,
Now and Always
Erica

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 16 June 2014
Thank you for your review. We are so grateful for your 10 stars! It gives us great pleasure to know we were able to make your stay 'a home away from home'. We strive for that and it is good to know we delivered. We look forward to having you and ICF back with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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