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“Unimpressed”

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Sheraton Atlanta Hotel
Ranked #40 of 173 Hotels in Atlanta
Certificate of Excellence
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Unimpressed”
Reviewed 27 July 2014

Maybe it's my fault for having a high expectation in the first place. They say this place is 4 stars which is why we chose it but it wasn't even close. Maybe with some work it can be. Valet was easy as was check in, but we were told to go on up to our room to wait for our bags. We stood at that elevator close to 8 minutes just waiting for the thing to finally make it's way to the ground floor. There were over 15 people waiting by the time it arrived and of course not everyone can get in so half had to wait. Then we waited and waited and waited for our bags to arrive. It was later and we had been driving all day and just wanted to relax, which included access to things in our bags like a change of underwear and contact solution. We finally called the front desk to ask about our bags and was again told they would be right up. Which they were not. My boyfriend finally went downstairs himself and started hauling the cart up when someone stopped him and finally assisted him in bring the bags up, which of course took forever because the elevator was SLOW. I will never stay here again...ever. Take your money elsewhere.

Room Tip: 1st floor.
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  • Stayed March 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Matilda212000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 30 July 2014
Thank you for your review. We are sorry to hear the wait time to receive your luggage was the downfall of your stay. We will take your feedback and use it to improve. Safe Travels.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (705)
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Darwin, Australia
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 July 2014

Sheraton Hotel Georgia is the best hotel to stay in. Everyone is genuinely friendly and looks after your needs. The bell boys are wonderful especially Jerome and Corey who were always helpful and professional and the Restaurant Manager was always attentive to our needs. There was a lady who worked late in the cafe every night she was wonderful and the gift shop girls had great customer service, Mercy, Sarah and the tall young man were always helpful in reception even when I was a pain with understanding my bill they were very polite. Excellent Service all round.

Room Tip: Any room they were all wonderful.
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  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank 354cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 30 July 2014
Thank you for your glowing review. It is always a pleasure to hear how so many team members provide our guests with memorable experiences. We are happy to know your stay was nothing short of comfortable and enjoyable. We look forward to having you back with us!
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Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014 via mobile

I initially submitted a very negative review after a sleepless night (placed in a room adjacent to a aircon unit).
I was utterly amazed when the next day hotels manager gave me a call, apologized profoundly and offered compensation for a bad night sleep.
I have not seen a lot of cases of this kind in the industry. I am now converted from a "never again" to a "will always stay with Sheraton" mode. At the end of the day everyone can make a mistake. Ability to recover is what makes great people and companies. Thumbs up Sheraton Atlanta. I am now your fan:)

Stayed July 2014
Helpful?
Thank Denis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 28 July 2014
Thank you for your recovery review. We appreciate you acknowledging our efforts to better your stay. You experience matters to us and we want the best for you while you are here with us. We are glad to know we recovered well and gained your loyalty in doing so. Thank you again. We look forward to having you back with us!
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Woodstock, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

What an amazing over all experience! Walking in the door Thursday afternoon all the way to Monday morning leaving the parking garage! Thank you to all the staff for the consistant assistance with our HUGE group checking in and special needs. Our life has significantly changed 2 months ago with Drs diagnosing husband with Mayasthenia Gravis, a muscle disorder that has made him require a walker and/or scooter at a young age of 34. Bell Men and staff noticed our need of additional help and jumped at the chance each time! From Sarah at the front dest and Jerome being around each time we needed him. He knows the hotel in and out, and with us learning we need ramps vs. stairs, he was always pleasant to be with! "Thank you" to him and for simply caring for all guests needs, weather big or small. We'll be choosing Sheraton ATL, over the MANY OTHER ATL hotels, in the future. :)

Room Tip: Higher up rooms are more quiet, Lower rooms you hear road noise.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 28 July 2014
Thank you for your review. We are sorry to hear about your husband's diagnosis, but happy to hear we were able to accommodate you both comfortably. Especially the assistance of Sarah and Jerome, as they really exude 'customer service'. We are glad the convention went smoothly for you. We look forward to having you and your husband back with us the next time you are in Atlanta. Take care!
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Riverside, CA
Level 6 Contributor
200 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 24 July 2014

The hotel is located right off Interstate 75 and is surrounded by one way streets. As you exit the Interstate the first driveway to the hotel is an exit only. The hotel driveway was a bit tight and the bell service blocked up the traffic flow. The parking is a bit tight and cost $22 per night.

Our room was a bit on the small side with a single queen size bed. The room was tastefully decorated in the current Sheraton motif. Surprisingly, the sheets and towels failed to meet the soft comfort standard that is customary at a Sheraton. Our room came with complimentary coffee but no coffee maker. There was a floor drying fan in the hallway across from our room that was a bit annoying.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank ryanwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 31 July 2014
Thank you for your review. We are sorry to hear your stay was sub-par. That is definitely not our goal. We hope you're next stay will improve your opinion of us. Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
minneapolis
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

We had a wonderful experience at the Sheraton. We were there for 5 nights for a seminar. The hotel staff was extremely friendly and helpful, always polite. We were greeted daily by the housekeeping staff, the managerial staff, the servers in the restaurant - it was true southern hospitality. Our room was nice, the restaurant, bar and deli on the 3rd floor was more than adequate for our needs. Great workout room. The location is close to Peachtree Square and Olympic park. We would happily stay here again!

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cbmathis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 28 July 2014
Thank you for your kind review. We are so happy to hear we were able to provide you with an enjoyable stay during your seminar. It's nice to know you were able to enjoy some of our amenities as well. We look forward to having you back with us, whether for leisure or pleasure.
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2 reviews
Reviewed 22 July 2014

We had our conference here this past week and we found the hotel to be very accomodating for various requests. There were a couple of communication errors, however they were readily fixed and hotel staff was quick to fix the situation. Chester Williams, Banquet manager,was present at every food service presentation and his staff was expert in their handling of details and efficient service. Hotel staff overall was pleasant and friendly. It was nice to have such thoughtful care!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Margi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 29 July 2014
Thank you for your review. We are pleased to hear we were able to accommodate you and your group effectively. We appreciate the kind words about our service and staff. They are the oil that keeps this operation running so smoothly. We look forward to having you back with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
#17 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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