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“Great Hospitality and Service!”

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Sheraton Atlanta Hotel
Ranked #44 of 173 Hotels in Atlanta
Certificate of Excellence
Reviewed 18 August 2014

From Johnny greeting you at valet to the friendly front desk staff, to the great service in the hotel restaurants and lounges, this is a great place to stay if you are staying near downtown or just trying to be close to Turner Field for a weekend series. You will enjoy this hotel and it's high-level service without having to pay the high prices of other downtown hotels

  • Stayed: August 2014
    • Value
    • Location
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1  Thank LenKonecny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 22 August 2014

Thank you for your review. We are glad your experience was positively impacted by all your encounters with our team. We hope you enjoyed the Braves Game and hope to have you back for some more during the season.

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1,774 - 1,780 of 3,240 reviews

Reviewed 18 August 2014

We stayed at the hotel for two nights in July. I must say that this particular hotel was very comfortable as well as super clean, and the service was great. The staff was EXCEPTIONALLY friendly and accommodating. In fact they provided the best service that I've had out of all of the hotels that I've stayed in, especially Jerome Smith who made sure I enjoyed my stay and had a good experience. I definitely recommend this hotel...

Room Tip: Pool view rooms are nice.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
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1  Thank crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 22 August 2014

Thank you for your review and recommendation. That is truly the greatest compliment we can receive. We appreciate the recognition of one of our best, Jerome. We will make sure he receives the praise he deserves. Travel back to Atlanta soon so we can see you again.

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Reviewed 17 August 2014

Outstanding Service.

Mr. Jerome Smith was outstanding. Every request was fulfilled timely, courteously and professionally.

He exemplifies customer service professional. was always available and in charge of the people he supervises.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
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1  Thank Craig A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 18 August 2014

Thank you for your review and the applause for our top-notch bellman, Jerome. We appreciate his hard work and ability to provide guests with experiences much like yours. We hope Jerome and our other team members will influence you to stay with us again!

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Reviewed 15 August 2014

We were in town for the Steve Harvey Neighborhood Awards Show August 8-11th. The service was excellent from day one. Jerome Smith went above and beyond to satisfy our every need. Initially we were not sure about staying in a room next to the elevator, he proceeded to get on the phone and speak to management about moving us to another room. He made it happen! He was awesome throughout our entire stay making sure we had everything we needed. Jerome is a true asset! Muhammad was also great making sure our valet service was the best. I didn't get the names of the housekeepers but both of the ladies kept our room in order and that wasn't an easy task. I wanted to be sure we recognize all staff from the front desk to the valet. KUDOS to the Sheraton and their excellent staff! Rechelle

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
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1  Thank Rechelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 18 August 2014

Thank you kindly for the praise of our staff and customer service levels. We strive to offer you the best from all departments and with your experience , it sounds like we succeeded. We hope your positive stay will encourage you to return. We would love to have you back.

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Reviewed 15 August 2014

We stayed at the hotel for one night early August. The hotel is well-located and in easy walking distance of many local attractions. The accommodation was good, the staff were friendly and polite and the overall experience was greatly enhanced due to the exceptional service provided by Jerome Smith. Jerome provided a warm welcome to the hotel, gave excellent advice and guidance and assisted at each stage of our visit to make it a most memorable one! Jerome clearly sets the standard for "the Sheraton group".

Room Tip: Low rooms overlooking the pool are extremely good value.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Julie022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 18 August 2014

Thank you for your review. We can't say enough about Jerome ourselves. He is truly valued here at the Sheraton Atlanta. We are pleased to know you were able to connect with Jerome while staying with us. We are also glad that you enjoyed your stay overall with our customer service, amenities, and location. We hope all those factors bring you back. Happy travels!

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Reviewed 14 August 2014 via mobile

We really enjoyed our hotel stay!! Very clean!! Food was great!! Most of the people were very courteous!! We received exceptional service from jerome smith!! This guy knows how to please customers and he goes above and beyond his role of duty!! This guy should be recognized for his great customer service ! He made our stay very comfortable!!!

Stayed: August 2014, travelled as a couple
1  Thank SYLVIA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 18 August 2014

Thank you for your review and the recognition of Jerome Smith. Jerome is a cherished asset to our team and we are pleased to know he continues to make guests experiences memorable. Jerome and us hope to have you back soon!

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Reviewed 14 August 2014

We were able to walk to the Olympic Rings, Coca Cola Museum, Underground Atlanta, and the CNN Center from this hotel. The location was the best part of the hotel. There wasn't anything really special about it and we probably would have stayed somewhere else if not for the deal that we got through another online site. It's not a bad hotel at all, just wouldn't have paid full price for it. Also, do a little research and see if you can find another parking deck close by as parking at the hotel is a little pricey. Nice pool and nice fitness center and an overall clean place to stay.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank macoates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this reviewResponded 15 August 2014

Thank you for your review. We appreciate your feedback. It is good to know you enjoyed the convenience of our location. Safe Travels!

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#18 Luxury Hotel in Atlanta
Price Range: £103 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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