Went to Atlanta for my three year wedding anniversary. Decided to stay at the Ritz Downtown based upon the reviews I read on here. The stay was wonderful with exceptional service.
The hotel is in the heart of downtown and easily accessible to all of the major "tourist attractions". It is also right across the street from the MARTA stop making the location ideal for those without a car.
When we checked in, the front desk staff was warm and friendly. Our room had been upgraded to a "delux suite" which was a nice anniversary surprise. The front desk staff was also able to give us recommendations for a fun bar to go to (which became our weekend hang out - as it was that fun.) The staff was very knowledgeable about the city.
There was one issue, but even this showed how wonderful the staff really was. While returning to my room one afternoon, I bumped into the door jam. Unbeknownst to me, it had been freshly painted. (Not sure why they chose to do this for a room that was occupied!) I had fresh paint up my arm and on my nice (new) white shirt! Asked the maid if there was anything she could do. She took the shirt and washed it in a sink. The paint did not come out, but she tried. This would have been sufficient, had her parting comment to me not been, "Next time, look where you are going." I immediately called the front desk and asked to speak to the manager on duty. The manager (Ragunathan) came up to the room immediately. He apologized profusely for the problem and had the shirt sent down to be professionally cleaned. He did not stop there, he also offered us a complimentary breakfast the next morning. However, we declined as we had an early flight the next day. When I received the bill for the extra room charges (a bottle of champagne for an anniversary toast, and an anniversary dinner at the hotel restaurant), I was informed that the manager had ensured that everything was "taken care of". A truly exceptional way to show that the hotel was very concerned with their guests.
The only other small issue was the fact that even though the hotel was booked for two, each night the bed only had one chocolate on it after the maids turn down service; and there was only one champagne flute brought up with room service. We were talking with the front desk staff member (Damien) who was so kind to us the first night and simply mentioned this point. When we got back into our hotel room, Damien had arranged for an entire bag of chocolates and a beautiful candle to be placed on the rooms entry table. In the bag was a hand written card wishing us a "Happy Anniversary!"
The staff at this hotel so far exceeded all of our expectations. They alone are reason enough to return to this hotel and recommend it to all of our friends!
- Official Description (provided by the hotel):
- The Ritz-Carlton, Atlanta is downtown Atlanta's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play at our hotel in Atlanta, Georgia. Surrounded by the state's centers of finance and government, and just minutes from sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more less
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- Also Known As:
- The Ritz-Carlton Atlanta Hotel Atlanta
- Ritz Carlton Atlanta
- Atlanta Ritz Carlton
- Ritz Atlanta