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The Ritz-Carlton, Atlanta
Ranked #21 of 173 Hotels in Atlanta
Certificate of Excellence
Level Contributor
156 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“We will stay here from now on!”
5 of 5 bubbles Reviewed 19 August 2011

The service is amazing and the staff is wonderful!! The price was great considering our package included breakfast ( not bagels and cereal in the lobby) and 4 passes to the Georgia Aquarium. We went to dinner and came back to find our beds turned down and a plate of cookies with our kids names on them. They were so excited and t made them feel so special. They brought us our SUV to go out to dinner and there were waters in each cup holder throughout the SUV. Again, service is unbeatable and we will stay here from now on while in Atlanta.

Room Tip: Go online and look at packages
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  • Stayed January 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank favorg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
Date | Rating
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English first
Greenville, South Carolina
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 August 2011

We stayed here for a few nights in April - great location, great hotel. Great beds, bathroom was nice, robes were great.
Rooms are pretty nice and room service was really good.
Easy to valet, no waiting, car waiting for us when we left by calling ahead. Looking forward to staying here again next time we are in ATL

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pacersguy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 August 2011

Location in downtown was great - just about a 15 minute walk to the GA acquarium, World of Coke and CNN Studio Tour. Hotel itself is lovely - a bit older (i can tell from the size of the bathroom, not the usual apartment size bathroom i'm used to seeing at a Ritz!) - but lovely furnishings. I also appreciated the smell of the room when I walked in - clean scent - that first sensory impression can really set the mood. All of that by itself would be enough to add up to a great experience, but what really stood out on this trip for us was the service. From being greeted by the valet (asking how our trip was) to the valet sending our name to the front desk so that we could be greeted by name. From the turndown service (the way they stack and fold the bedding) to the chocolates that are yummy and large enough to satisfy even my sweet tooth. There are two events that warrant further mention. Our 12 year old daughter received a Ritz silly band upon check in. Wearing the band to the Atlanta Grill on the second floor gets you a treat. They were out of the popsicles they usually give kids and more than made it up to my daughter by giving her a warm brownie with vanilla ice cream and fruit! My husband and I, together with my daughter, enjoyed it immensely! The other event occured after we had returned from a day sightseeing. We went up to our room and discovered our key didn't work. i was beat, so my daughter and I waited by the room while my husband went down to the desk to get another key. Because the room was under my name, my husband wasn't able to get a key (good security measures, Ritz) and the young man at the front desk came up to our room with my husband with a new key. As soon as he saw me (sitting in the hallway because i was beat!) he immediately recognized me, apologized (for which there was no need) and gave us a new key. And we experienced all of this in just a two night stay! Finally, when we retrieved our car to leave, the valet washed our front windshield. Seriously, how much more service can you get?!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SESLee3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Placentia, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 10 August 2011

Went to Atlanta for my three year wedding anniversary. Decided to stay at the Ritz Downtown based upon the reviews I read on here. The stay was wonderful with exceptional service.

The hotel is in the heart of downtown and easily accessible to all of the major "tourist attractions". It is also right across the street from the MARTA stop making the location ideal for those without a car.

When we checked in, the front desk staff was warm and friendly. Our room had been upgraded to a "delux suite" which was a nice anniversary surprise. The front desk staff was also able to give us recommendations for a fun bar to go to (which became our weekend hang out - as it was that fun.) The staff was very knowledgeable about the city.

There was one issue, but even this showed how wonderful the staff really was. While returning to my room one afternoon, I bumped into the door jam. Unbeknownst to me, it had been freshly painted. (Not sure why they chose to do this for a room that was occupied!) I had fresh paint up my arm and on my nice (new) white shirt! Asked the maid if there was anything she could do. She took the shirt and washed it in a sink. The paint did not come out, but she tried. This would have been sufficient, had her parting comment to me not been, "Next time, look where you are going." I immediately called the front desk and asked to speak to the manager on duty. The manager (Ragunathan) came up to the room immediately. He apologized profusely for the problem and had the shirt sent down to be professionally cleaned. He did not stop there, he also offered us a complimentary breakfast the next morning. However, we declined as we had an early flight the next day. When I received the bill for the extra room charges (a bottle of champagne for an anniversary toast, and an anniversary dinner at the hotel restaurant), I was informed that the manager had ensured that everything was "taken care of". A truly exceptional way to show that the hotel was very concerned with their guests.

The only other small issue was the fact that even though the hotel was booked for two, each night the bed only had one chocolate on it after the maids turn down service; and there was only one champagne flute brought up with room service. We were talking with the front desk staff member (Damien) who was so kind to us the first night and simply mentioned this point. When we got back into our hotel room, Damien had arranged for an entire bag of chocolates and a beautiful candle to be placed on the rooms entry table. In the bag was a hand written card wishing us a "Happy Anniversary!"

The staff at this hotel so far exceeded all of our expectations. They alone are reason enough to return to this hotel and recommend it to all of our friends!

Room Tip: If possible, request a room on a higher floor, for a better view of the city.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank David I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 August 2011

This hotel is great for service. Everyone went out of their way to help in any way possible. The rooms are great and very comfortable and have the Ritz touch. The pricing for drinks and food is a little high, but overall a very good stay.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mobileman4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 8 August 2011

I brought my wife down for a weekend without the kids and it was great. The Ritz really goes out of there way to make you stay special. The club level is something everyone should do. It was of great value that weekend because it rained the entire time. Top shelf drinks and snacks while some good college games played all day was alright. The wife enjoyed it a little too much. Anyway the shuttle service was awesome to and from dinner. Great weekend.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheHef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarsdale, New York
Level Contributor
184 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 7 August 2011

The Ritz-Carlton Atlanta is one of my favorite hotels I stay in for work. I have been staying here for 12 years, and have never been disappointed. Recent rennovations to the rooms and lobby only enhance an already wonderful environment. Friendly, welcoming staff. Excellent breakfast buffet. Wonderful beds. A short walk from the MARTA, and from Americasmart, if this is your work destination. The best hotel in the neighborhood. I will be back again and again.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank corsagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Atlanta

Property: The Ritz-Carlton, Atlanta
Address: 181 Peachtree Street N.E, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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